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January 2024 by S S
No one picks up phone calls.
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May 2023 by Kyle Fawaz
This is a great branch for in-person business. Now I can stop driving to the Okemos branch.
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April 2023 by AnnMarie Turdo
I go to chase bank all the time to make business deposits and the clerk today told me she wouldn’t take my loose change and wanted me to roll it. Every other chase I’ve ever been to never had an issue until today. Super frustrating I have to go out of my way to find another chase to do the same transaction because this lady is lazy!!!
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February 2023 by Jesse Kaufman
Avoid this location if you can. Uninterested staff that lie so they don't have to work.
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February 2023 by Scott Elias
One of the best customers service chase location . Teller very friendly . Manager and bankers are there to help .
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December 2022 by Susan M.
I used to use this bank branch but stopped after abandoning our home in Troy and leaving for safer and better schools.
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October 2022 by Patil Shubham
I would highly recommend to schedule an in-person appointment, and visit the bank inperson, if you're interested in creating an account or subscribing an new service like credit card or loan.The staff is very well-spoken and patient. They make their best efforts to provide you with the best possible options, and make sure that all your work is completed in minimum amount of time and efforts.
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October 2022 by Leslie M.
My husband and I went here, so I could add him to my checking account. The bankers barely acknowledged us. Then one of them spent 8 minutes running back and forth trying to find an open banker before telling us everyone had an appointment in 10 minutes. We could have easily been done before their appointment came in if she hadn't clearly tried to not help us instead. We were told me needed to come back and best to schedule an appointment. When we added me to my husbands account at comerica it took less than 10 minutes and we were helped right away. definitely you notice a difference in customer service and care. It is making me rethink having chase as a banking service.
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May 2022 by Arica hyman
In the process of taking legal action because I experienced the most racist and discriminatory interaction. The Banker Oscar called me Africa in a rude condescending manner..1. I’m black and that’s racists because THERE’S NO F. I asked to speak to the manager was denied, he told me he would file a complaint on my behalf..I came in to obtain the money from my account after a chase phone representatives affirmed me multiple times I can obtain my funds. I go into the branch was treated very rudely. The entire interaction was extremely racist and discriminatory. I’m extremely saddened and disappointed that chase treats their black customers like this. Oscar was extremely proud to hand me his card after I complained and asked for a manager AND legal information and get decline. There was no yelling or screaming. Just rude, condescending and passive aggression.
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March 2022 by Stephanie Primov
I don't do banking with Chase and received a paycheck ISSUED by Chase Bank. After showing identification, I was told that I'd have to pay a $10 fee to cash a check issued by them since I don't bank with them. I've never heard of such nonsense. The lady, who might have been the manager, was extremely unaccommadating and rude beyond belief. Even if I would consider switching banks, it certainly wouldn't be with Chase, especially this branch, considering I even got screamed at. Absolutely appalling and unprofessional beyond belief.
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September 2021 by Dan S
Came into the Troy branch to open a business account, add my wife to my personal account, and to set up an account for our son. 4 HOURS later we finished or so I thought.10 minutes down the road I received a call from them saying they forgot to have me sign something and I needed to come back. If you’re not familiar with what traffic is like in Big Beaver Rd consider yourself lucky. Begrudgingly, I turned around and went back to sign the form. Had to wait 15 minutes for them to finally get everything straightened out, but we did it.10 minutes down the road I received another call (this is not a joke). “We’re so sorry, but we had you sign the wrong form and you’re account can’t be opened unless it’s signed”. I pulled over and smashed my head in the car door several times just to make sure I wasn’t dreaming. I wasn’t. NOW, if you’re not familiar with what traffic is like on Big Beaver Rd I’ll spare you and just say it’s Hellish.Sometime later I finally returned and signed the form, and after approximately 6 hours we had finished.A week later my wife went to our usual bank in Rochester to deposit some money and they told her (ready for this?) SHE WASN’T ON THE ACCOUNT. She inquired about the business account and our son’s account and was told they were never set up.I wish I was making this up, but I’m not. This level of incompetence is inexcusable. I wish I could give them zero stars.
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June 2021 by 守鸡大汪任正韭
very professional bankers with top servicing attitude. I will rate 10 if Google allows
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June 2021 by B Leal-Lupi
Couldn't open a bank account for my husband here. they say he needed a ss# his is from another country.. so I just make a appointment at another branch and easily they accepted his 2 ids.Consultate.and a passport .but a this branch big beaver troy they say no even when I explain that you guys have a lot of customers that apply like this that I knw of friends, family .etc
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March 2021 by Michael Mikhjian
Great staff, everyone was very friendly that I encountered.
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February 2021 by Cj Anusim
good and has lollys for the kids