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September 2023 by Jennifer Zhang
Just at Stephenson & 14 Miles branch, the lady to the left counter side showed very little interest in helping me. Asked me to call customer service number instead. Couldn’t wait for me to leave. She sucks!
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May 2023 by Hassnain Rizvi
Worse service!
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June 2022 by Dianne H.
I will never use Citizens Bank again. They are horrible - had to call several branches to find one that could help me close an account
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January 2022 by HIDING LIKE YA'LL BOCEPHUS
My identity was hacked. CITIZENS cut my credit card off. I was asked on the phone for a password by fraud people. I have been with them 40+ years. I do not know the password, so was instructed to visit a branch to get my card turned back on. The people at 125 Stephenson Hwy, Troy thought I was NUTS. They had never heard of such a password. A gentleman did call fraud and get my card replaced. Two weeks later when I tried to send money to my family in Philippines, THEY LOCKED MY CARD AGAIN. Same fricking question. What is your password? I DONT KNOW!!! Sir, you must go to a branch to reinstate your card. When I called 1/13/22 a RUDE woman said we have no open appointments today. You must go to 13 Mile & Schoenerr, grocery store. Two weeks ago, this same bank HAD NO CASH, COULD NOT DEPOSIT A CHECK!! Last time there one teller working with nine customers in front of me. TIME TO FIND A NEW GD BANK!!!
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December 2021 by Adult Program
Customer service is not very friendly or accommodating. I called for assistance with locating a nearby branch and the gentleman was dismissive and short as if I were a bother.
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August 2021 by Christine Caren
Tried to use the ATM, I think it was a touch screen but it couldn't recognize touching. It finally registered something but was to transfer money between accounts. Had to hit the cancel button a couple times, take my card, and go.
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August 2021 by Local Dal
(Translated by Google) Super Rude(Original)Super Rude
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July 2020 by Julie Malinao
This bank is awful! I do NOT recommend to anyone looking or especially anyone looking for a bank with their business. I have to go there to do banking for the company I work for. Every time I go there, I wait my turn and since it’s a ‘business’ account, the man makes me step to the side to service any other customers that come in behind me. I had to wait thirty minutes a couple weeks ago while the bank teller took three people that were behind me, including another ‘business’ account. Even though I was before these people. It’s happened multiple times. Since it’s not my business, I can’t make the choice to go to another bank. Guess I’m stuck. Also, every time I go in, they pressure me into doing a night drop. Even after telling them multiple times that our company is not interested in that. Many of our employees ride the bus. Is not a good idea to send these employees on a bus trip out of their way, then have to go back to the store to drop the keys off and then hit their bus home. It’s just not feasible. I have tried telling this to the tellers each time I go in and they bring it up but... they continue to mention it. Lastly, when I do go in there, there is usually one man that is there and I won’t mention his name. His customer service skills are lacking. He makes it seem like it’s a hassle that I come in there. He’s always huffing and puffing and gets irritated by things that are out of my control. At first I assumed it was just a bad day, we all have them.... now after multiple times dealing with him, I’ve realized that he just has a bad attitude. I do not appreciate feeling likely are bothered by making my deposit. Basically. STAY AWAY FROM THIS BANK!!!
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July 2020 by Meysam Nasiri
The worst experience ever!Please don’t go to this branch, they ruin all the fantastic work done by Citizens Bank!Very irresponsible people.
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February 2020 by James Fougnie
Just go to a different bank location... it's gone way down hill... Waited 20 minutes and the teller still messed up my transaction.
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January 2020 by Bob Troshynski
Don't go to the bank expecting to pay off your auto loan with them. They can't help you and just send you away.
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December 2018 by P Longordo
Amazing bank
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December 2015 by Patricia Whitehorn
Always two tellers when I go. Very sweet and helpful.
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September 2014 by Michele Hrecin
Long wait every time I go. They only have 1 teller, Amelia. She is amazing and takes excellent care of customers but it shouldn't be all on her. When things get really backed up a personal banker will come up to help but its still ridiculous. Last year they had 4 tellers, now just one.