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February 2024 by Sheri K
Addressed my issues and full set of tires replaced quickly.
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February 2024 by T Z
Simple: told me an hour but took 2 and half. No updates, no courtesy call or explanation WHILE I was sitting in the store waiting. I went to ask about it after sitting for an hour and half and the car apparently hadn’t even been worked on. Very unprofessional. Disappointed and will not come back.
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February 2024 by Jakub Lisiak
Excellent customer service. Super friendly and helpful! They did a great job in a timely manner!
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January 2024 by Saad Nalu
Very bad service and up charge for no reason last time
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January 2024 by John Porter
I came to the store needing a replacement rim after hitting a chuck hole.I really like how quick they replaced it.
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January 2024 by Игорь Котик
Excellent service. I recommend visiting.
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January 2024 by J H
Took almost an hour to mount winter tires with appointment but others were waiting much longer. Still would recommend.
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January 2024 by J. Armstrong
Shout out to (AJ) the tire associate that paid for my tire out of his own pocket because this guy is a great guy. Dude went beyond to help me tonight. Thanks (AJ) ... To make a long story short I pulled in to get some air in my tire because it was low, the first guy was basically saying no we're closing up and no I can't help you with the air, (AJ) appeared and checked out the tire, and said my tire was dry rotting at the seams and I needed a new one, I didn't have the amount that he quoted me for and he paid for the tire himself, so I don't sit for 2 hours for roadside assistance. Great Great ? ??? Appreciation noted ......
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January 2024 by Ingrid Owens
Very helpful
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January 2024 by Ed P
I've been a Discount Tire customer since first visiting the original store on West Stadium (Ann Arbor) in 1988. The 14 mile Road location in Troy is one of the best. Mixed results at some of the others. Generally better than the popular warehouse stores (C****o, S**'s, B*'s) in terms of selection and technical capabilities. Overall, Discount Tire (known as America's Tire in the West) is excellent.
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January 2024 by Erin Piercey
Great place for your tire needs. I was able to make a same day appointment. At check in- Harold introduced himself and was very friendly and informative. Despite the lobby being very busy- my car was taken quickly and i was in and out within 20 minutes. Excellent customer service. I will definitely return if i need future service. Highly recommend if you are in the area.
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December 2023 by Dawn B.
Last week of December, 2023. Went to store at 14Mile between John R Rd & Dequindre Rd. Bordering Troy/Madison Heights, MI. Went in on a Thursday with a slow leak and a tire that had been previously plugged with prior owners. Sales representative reviewed the tire with me and found the old plug and instead of replacing just one tire I took advantage of their sale and went ahead with four tires. However, after it was in the bay, they discovered they only had two of the four I wanted so switched me to four other tires. I was OK with that at first. Car came out of the bay, pretty goopy and was a couple dings on my wheel. The weights were sloppy. Needless to say this was upsetting and I reported it to management management who assured me there would be a repair on the wheel and I'd hear back to schedule this. Come up to Saturday morning and no new information. Having had reviewed and researching the installed tires, I discovered that the new tires weren't really up to spec for my vehicle. This was disappointing as well, including a different revolution, speed difference, gas, mileage, etc. Having been disappointed with the whole experience overall and now with the sour taste of my mouth not hearing back about my rims, I went back into the store Saturday morning. Was able to speak with the store manager privately and explain the issues. Also explained that we are long-term discount tire customers in two different states. Asked him to make this good and make things like new again. Without a blink of an eye, he took our keys and accepted our problem with ease after one hour we had the correct tires, nice and shiny and clean with weights properly installed. Also an appointment for wheel repair. This is how we would've expected it done the first time. Customer Service was definitely a priority in this case and I will definitely recommend and continue to use the Discount Tire at this location. A special Thank you to Sean; you and your professional demeanor saved this customer.
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December 2023 by J Yalda
Love Discount tires and have been a customer of for the last 20+ years! But this location is a very bad example for this very successful company.I Walked in about a week ago to check on one of my vehicle's new tires that I just purchased from DT not long ago, because it's loosing air, and none of the associates acknowledged me while i was waiting for about 10 minutes, so I decided to walkout and try to come back when they're not so busy, fair enoughI Walked in a week later on Tuesday morning where it wasn't so busy and was the first in line and they had 3 associates standing by.The first associate was helping another customer and the other two were on the phone also helping callers, so I waited until one became available, keep in mind, all I'm waiting for is to check one of the tires that's loosing air, the person who was helping me called his name as Harold and told me to leave the car there if I can because it will take a long time to check it, citing it's a busy season and it could take 3 to 4 hours! to me, it was like your situation is not important! my first impression was that I just bought those 4 new tires from another DT location and it took them less than 2 hours to replace all 4 tires and did the balance as well.This guy was trying to make me wait because he is not making money out of this transaction may be! Now I'm in the customer service industry and know that customers come first and have to treat everyone equally, white, black or Asian. every customer deserves a t least a good customer service.So, he asked me if I wanna wait that long or come back on Thursday and make an appointment just to check the tire! Are you kidding me?I refused to wait or bring back my vehicle to this location ever again and went to the other location where I bought my new tires from and were so nice and respectful to me and got it done in less than an hour!Discount tires needs to evaluate such a behavior from their employees like Harold toward any customer, because they reflect the name of this great company!If I wasn't a loyal customer to this company that I have dealing with for this long, I would have gone to Belle tires or other competitive companies.
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December 2023 by David Bilby
I bought wheels on Tire Rack, had them shipped to Discount Tire and easily set an appointment online. During my appointment, I had a set of tires I already owned dismounted from old wheels and mounted to the new wheels. The employees were friendly and helpful, and assuaged my concerns about wheel damage, based on my experience with another tire shop. I'm very happy with my service; the new wheels are undamaged, and the appointment was quick (about an hour). I will be a repeat customer, and I recommend this store to others.
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November 2023 by Chris Allison
Nov 28, 2023Troy Location on 14 MileI started talking with a representative at 9:00am. I was told my truck would be ready at 12:30pm. It was pushing it on time for work but I said ok. 12:30pm came and went. Not only did I pay $1400 for tires, I also had to call off work. That cost me another $500.The representative knew they were running behind and it wouldn’t be complete by 12:30. If he were honest with the timeline, I would’ve waited for another day. But thanks to his dishonesty, I wasted my whole day (literally open to close) sitting and waiting on my tires to be changed. It’s crazy.
