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November 2024 by Andrew Deighton
Mike was an absolute dream to work with. Clear communication, honest evaluations, incredible work. He restored my vehicle from what i thought was going to be a total loss to showroom quality and i could not be more grateful to him and the team at Showcase. Every step of the way Mike kept me in the loop and clearly loves what he does. He helped explain each repair to me and his joy for what he does was inspiring. I would recommend Showcase to anyone needing work done on their vehicle. Thank you for everything!!
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September 2024 by Subash Sriram
Professional service with excellent customer service. On-time completion with frequent status updates. Mike was very friendly and helpful during the entire process.
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September 2024 by ALL THINGS COOL!
Showcase collision is second to none! Right from the start the manager Mike was a wealth of knowledge. He answered all my questions and reassured me that my high end car would be cared for through the entire process. I received up to date emails letting me know how things we're going. My car came out looking absolutely amazing and far beyond my expectations! Thanks again showcase collision. You will always have my Business.
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July 2024 by Tim Wrobel
Car looks better than new. Everyone was very friendly.
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February 2024 by Jackie Wood
Our 2019 Fusion was rear ended and Showcase collision was so easy to work with. They explained everything well and were so helpful- they even pre-painted the new part to minimize the amount of time I would be without a car. The fix was done quick and looks great!
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December 2023 by Brenna Stanecki
I was in an accident at the end of October and was convinced my 2010 Ford Edge was going to be totaled. I had my car towed to Showcase and from the beginning Mark was friendly, communicative, and extremely helpful, and beyond patient during the nonsense I was dealing with coming from my insurance company. They were able to repair my car perfectly and I am so happy I chose this shop- they even gave me a good laugh by taping a Michigan “M” over my Spartan trailer hitch cover when I picked my car up. Highly recommend!
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April 2023 by Mirna M.
Wish I could give this joke of a place 0 stars! I have insurance through my lease and called to see what places accept this insurance, they gave me 3 closest to me and I ended up here. All I needed was a windshield replaced because it was cracked and before it got too cold I wanted it fixed. Called and they said i had to bring it in for them to see. Ok, fine, scheduled the appointment for a Tuesday morning and was told 3-4 hours. This is my only vehicle so perfect, I work at 5pm so leaving me plenty of time to pick up and continue about my day. Then after the quote they said the had to charge me to put the camera back on and for the rain protection so a whopping 220$ just for that. At this point I'm like ok it's on there so it should be included because it's how the manufacturer made the car so why wouldn't that standard in replacing it be extra. Ok. Whatever, I should've left then but it gets way worse, closing in on around 3pm I still haven't heard anything and I call them, the receptionist said she didn't know and will call me back, we'll an hour later I finally get a call saying it's not done, after a 9am drop off. They say that the camera that they were charging me to get put back on couldn't be put on because one guy that does it had not shown up. And I'm just now getting a call? Ridiculous, so now I have to Uber to and from work. Can't take my kids to school or pick them up the next day either. That alone was awful. Now the next day, I call again, still no communication and here we are 3pm again and this "guy" still hasn't shown up! Like ok how is any of this my problem? And how are you fixing this? We'll the solution that was offered was to take it somewhere else for an additional 150$! The next morning! Are you kidding? Then magically this guy shows up while I'm on the phone furious that a 3 hour job is 3 days! Then they call and say it's ready well at 5 o'clock now I'm again at work. So I go to pick it up the next day and they tried to charge me 370$! I'm like no, I have the quote and I did not agree to that, they say well if you want your car that's what it is! Tried to say the "guy" can change his price whenever he wants, well he can but you can't charge me without notifying me. I paid them to get my car because I was alone, but no regard to how I was treated and taken advantage of and unapologetic to all the inconvenience it caused. Don't deal the shitty scum they have as customer service from this place, and there was no corporate number to call.
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October 2022 by Dave S.
Took my vehicle there after a collision with a deer. They did a great job highly recommend this business
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November 2021 by Dragoon 3269
This place is excellent to have your car repaired
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November 2021 by Caity P.
On behalf of my moms recent visit: Thanks to the wonderful staff at showcase, Jeff, kathy, and Andrew, and everyone in the back shop I was able to get my car taken care of and they were not only helpful, but they did a beautiful job. They were able to handle all the dealings with insurance which helped considerably, and made sure I was comfortable with zero questions before I left. Would recommend to friends and family, and have nothing negative to say at all. 10/10, Thanks again for all the help! Mary P
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January 2021 by Randy Thayer
If you need collision repair on your vehicle make sure you see Nancy here at Expert Collision in Troy. Work is great and turnaround is fast and price is fair.
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January 2020 by John Manus
Nancy, Lyle and Jim Bob know their stuff...great staff...my 2017 Honda Fit is back in showroom condition after being hit by 2 deer...my highest recommendations are in order...thank you so very much!!!!
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January 2020 by Denny Rajskub
Very nice staff
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January 2020 by Daniel S.
At the time my 2018 car had 10700 miles on it.
I've used this shop 5 times in the past 15 year' and it was always geeat. Unfortunately it has gone through a change of ownership and it has hobbled this company.
Small front end damage she said no more than a couple weeks and it turned into 11. Though it was only minor front end damage..not even radiator was hurt..engine was opened with timing chain covers and oil pan heavily damaged and removed for unknown reasons.. these problems were found two days after getting the car back and it was up on a dealership hoist. Oil pan was heavily damaged with drain plug apparently broken off, gone, and filled in with silicone sealant of all things!! Thousands of dollars in Diagnostics and fixing things after the fact...
VERY sad. One thing I'll say is the owner never denied this was a horrible situation nor did they make me pay for anything wasn't my fault because of the accident. But it was still a horrible experience I'm afraid.
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September 2019 by Tito Stanley
Very nice staff
