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September 2024 by British Chapman
Called the store asked if they had a shoe in suck they said yes so I did an online order for store pick up never got confirmation to pick my order up. Went to the store they said the order was cancelled because the shoe wasn’t in stock. I was never notified. I ask for the shoe in the store and what do you know it’s in stock while I’m at the register paying AGAIN I get an email that the order was just now cancelled. Very unprofessional
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August 2024 by Frank Vaughn
Excellent selection and service... Also has I great website for online ordering. Their store sales are great and the best time to get deals on top quality products.
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June 2024 by John E. Guerra
We had a hard time at first, but then Michaela helped us out and helped us decide on our purchases. She was so helpful and so professional. We appreciate everything we will be back for sure.
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April 2024 by Isaac Jajou
Joe and Troy were great they took care of me super fast service and great service thanks guys. They definitely need a raise
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March 2024 by Icha Himura
Let me explain the pro and cons about this store. The only pro is, they have the coolest dude at the cashier that care to make a small talk and excited for the stuff you purchasing. Cons are, nobody greet me at the door, I had to look for the sales rep and when they saw me they just keep talking to each other until I approached them. Second one, you have the most creepy and weird sales rep, he was short, glasses, creepy smile and has a r@;!$.....face. Really, he was the most awkward and if I could get someone else to help me, I would. I asked how his day going? But he just keep starring back at me without saying anything, and after asking him a question, and he gave me short answer he just went back looking at his phone. When I was looking around at nike shoes section,I saw the same sales rep flirting with a customer and even that customer seems to be uncomfortable and trying to move away from him, and he still following her around. I am really close to call a police for his creepy behavior. I can tell he was trying to make friends with his coworkers but they all also seems not comfortable with him. I wouldn't be surprised if I see his face on most wanted or Crime in the D. I just disappointed on why he has to work in my favorite mall? now I have to go to Madison heights if I want to buy shoes from JD. Really hope he wont relocate to the other store or I just wont shop in JD or Finish Line anymore.
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February 2024 by Candice
Charged my card then cancelled my order.....
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February 2024 by Jonathan kennerly
Great experience
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December 2023 by Nohemi Saavedra
Very bad customer service I bought my son some shoes for ChristmasThey arrived only with one shoe on the box, I went to the store on somerset mall , reorder them again paid fast shipping, the next day they said they didn't had them on stock and they would refund my money. almost 2 weeks Going back and forth calling them and no refund .
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December 2023 by Candice B
Charged my card then cancelled my order.....
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December 2023 by Vic M
I recently had an unpleasant experience with customer service. One of the saleswomen was unhelpful and immature. I felt disrespected and unheard. I hope the company takes steps to ensure that all customers are treated with respect and dignity.
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July 2023 by Danielle Swain
Walked in and walked around for about 15 minutes there were at least 7 workers on the floor nobody greeted or asked if I needed helped they just walked around looking mad. It made me not want to purchase anything from this establishment. They were not busy so this is no excuse. Please do better
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July 2023 by Jessie Collier
The Team at JDs in the Somerset Mall are exceptional. I've only been working in the Detroit area a little over a year. I feel like I've been here for years when I shop with them. I would highly recommend this location.
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February 2023 by Justin Hall
They have shoes
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February 2023 by Yuri Claps
They back door so much
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September 2022 by Mz Sheila
I ordered a pair of gym shoes online, a week ago. I went to pick them up, 1 shoe was in the box & the other shoe was still on the floor. They had not filled my order. The Manager blamed it on the staff. I asked 1 of the employee, did they have another size 5 he brought me a 5 1/2. I just started shaking my head & left.
