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September 2023 by Tim Stevenson
I've been to this Fossil store few times. And always had positive experience. Excellent staff and customer service. Donna went above and beyond. They are professional and courteous. Not sure how some reviews criticized that part. Store is nice and clean and well organized. They honored the fossil warranty better than the online customer service.
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September 2023 by Bill
The store staff are excellent. Top customer service. Attentive and respectful and knowledgeable.Store is nice and clean and have all what you want from Fossil watches. They also have bags.. Excellent location in Somerset mall.Fossil is a very good, stylish, and durable brand of watches.
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July 2023 by DJM B
So my watch battery stopped working later the same day. It's a movement issue and i doubt that the watch is worth investing in. But fossil has a surrender program where I can give them my watch, return the band and get 50 % off a new watch, I'm not sure if they will return the price on the battery also.
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July 2023 by Kimberleigh Rashty
Came in to change a battery for my watch. Donna and William were quick, pleasant, and helpful. I didn't know they had a Barbie collab?! Had to get my daughter the necklace because it is soo cute. Great service here as always.
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July 2023 by Julia Martinèz
It is unfortunate that others find joy in writing fake negative reviews like the previous review for this store. I visited today and William was as kind, helpful, and welcoming as can be. I never usually find myself writing reviews but my customer service experience here was above and beyond! ?✨ I'm so in love with my first watch. Thank-you so much William and Sara! I will be back in soon for sure ?
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July 2023 by Christopher G.
Came in with questions about my smartwatch and William & George helped me out right away. They were a pleasure, so appreciative for these two gentlemen and their time. great service thanks!
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July 2023 by mordechai shapero
This was an amazing experience!!!I highly recommend George for his professional attitude and vast knowledge!!He knew exactly what he was doing and I walked out extremely happy !!Avi and William were also really helpful!I am definitely shopping here again
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July 2023 by a musca
I went in this week just to look around the store. I was greeted by an employee named William. The reason why i give him such low stars is because he is EXTREMELY pushy. I ended up finding a watch that i like and before i could fully check out, he kept on trying to offer discounts to buy more watches. I understand that employees are required to market items, but the other employees were no where NEAR as pushy. I refused MULTIPLE times YET he STILL insisted on and on. This is NOT customer service.
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July 2023 by Ken Posner
George was fantastic! Really helped me in selecting and setting up a hybrid smart watch. Great song experience.
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June 2023 by Ihab Mohammed
Amazing customer service 10/10. I had issue with another Fossil store in Great Lakes outlet but these people solve it and made my day.Especially George and William, they were amazing guys.Highly recommend this store
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April 2023 by Felicia Steward
First time stopping at this store. The experience was phenomenal. They made me feel welcome. They accommodated me. I work for ups and I know how hard this job is . Thank you so much for your help Omer, William, and George!!!! Incredible job.
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February 2023 by David Aldridge
Stopped in to have new batteries installed in a few watches. I was met by warm welcome and a friendly smile from Donna. Although Donna was minding the store alone she was able to get my batteries done while I shopped a couple other stores. Donna was very friendly and helpful. I will defiantly go back to the Somerset location in the future.Thanks Donna!
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February 2023 by Locus
Had a wonderful shopping experience because of the pleasant, professional and courteous nature of Donna. She was extremely helpful and attentive. Fossil is lucky to have such an ambassador for their brand. Thank you Donna!
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January 2023 by Binh Pham
Donna is an amazing sales person. She was kind, patient, knowledgeable of the Fossil products. I will definitely return again :)
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January 2023 by Michael Hannaford
George should the the store manager. He was SO much more kind and patient than the manager I had experienced before. I believed and trusted everything he told me. He was so knowledgeable and knew how to make me feel at ease. I had been stressing trying to find the perfect watch and I had been to the store 2 times before that and ended up leaving overwhelmed. This visit started that way, but then George came over to assist and I felt so much more clarity and was finally able to make a decision. He should make a crash course and teach others how to be a fantastic employee. Its harder to find lately. Give George a promotion!