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June 2025 by Melody Hoffman
Have had great experiences in the past but my most recent visit was extremely disappointing. Teller would not allow me to withdraw from my account because I didn't have a drivers license. I had a valid state ID (which I have been able to use in the past). Not sure if the teller was confused or if this is a new policy. The teller said there was nothing that could be done because the manager was not there. Left without making my transaction. Very frustrated
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June 2025 by Devid Yaldo
Walked in, everyone was on the phone, no one greeted me, just had to wait there, I was the only customer in the bank BTW
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May 2025 by Eric F
Went before work, Josh was helpful and knowledgeable.
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May 2025 by Francis
I had a fantastic experience with Linda Olstyn. I recently bought a new car and of course the dealership offered me an 8.75%, which I took for pure convenience. I came to Genisys and saw Linda, who got me approved for more than 3% lower! The process took less than 48 hours, and barely any documents were required. I could not be more pleased with my experience. Thank you Linda’
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April 2025 by Chloe Paperd
Had a wonderful experience with Linda olstyn getting a car loan and everything else I could ever need help with ! Great bank with very helpful representatives!
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February 2025 by Angelo Saka
I just wanted to share my experience with this branch, Derek was an amazing help and very professional in explaining everything I needed to know about home equity loans. He was with us in every step of the way until we got approved!
I will definitely recommend every one I know to go see him if they get in the same situation I was in.
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February 2025 by Hope Wojciechowski
There is nothing wrong with this branch, they are all nice but GENISYS has horrific policies. Even if you deposit a check that releases immediately, they hold it for an EXTENDED period. When I called to explain why I needed the money now, they released it as if they could have done it the entire time with no hassle. Why wouldn’t they override the hold the first day when I explained this?
These days money is tight for everyone and they are denying their customers access to their funds that are typically instantaneous at other banks. My partner gets his checks days in ADVANCE not 5-7 business days after I deposit MY check.
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January 2025 by Sheila Gleason
Been a member for over 60 years. Great credit union.
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April 2024 by Paige Girdley
If you're a graduating student with a job offer pursuing an auto or other loan, highly recommend *against* doing business with Genisys. Go to MSUFCU- much easier process and they're far more understanding of your financial/employment situation.
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April 2024 by Chan T
Genisys is a wonderful Credit Union.
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March 2024 by Moayyed Gindo
I appreciate mariam for working hard and throughly to help me get the help I needed .
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February 2024 by Brian B
No coin machine here last time I was in so had to go to Rochester Hills location to complete my business. Not convenient.
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January 2024 by C P.
Given more time to select a bank for a loan for my furnace, I would NOT have picked this one. The website and app (if they work at all) are awful to use and navigate, the customer service has been meh, and the extra $10 charge for every payment is absurd. No part of my experience with this credit union has been positive.
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November 2023 by Anntonnette Burden (Nette Nette)
Good Customer Service ??
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August 2023 by Cathy Grube
Miriam was helpful, polite and friendly. Great experience. Thank you
