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January 2024 by C P.
Given more time to select a bank for a loan for my furnace, I would NOT have picked this one. The website and app (if they work at all) are awful to use and navigate, the customer service has been meh, and the extra $10 charge for every payment is absurd. No part of my experience with this credit union has been positive.
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August 2023 by Cathy Grube
Miriam was helpful, polite and friendly. Great experience. Thank you
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July 2023 by Holly Hayter
Always great and friendly.. Go see Jen for your Financial help!
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July 2023 by Jake Neher
Zero communication from my loan officer, which led to my solar installation being canceled. I didn't find out until 7pm the night before that Genisys has not cleared the financing because they were still waiting for a driver's license photo that I sent a week before. This is the most unprofessional, uncommunicative bank I have ever worked with. Given a chance, I'd rather light a pile of hundred-dollar bills on fire rather than work with Genisys again.
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July 2023 by Jane Connery
Proffessional and personal in every transaction. Customer service is are efficient on problem solving!!!!
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June 2023 by Tequila F.
Lori is the BEST!!! After a horrible experience with Karen at the Rochester branch, Lori won me back with her AMAZING service! She is the best for loans. Easy going and everything was better than expected!!! Big Beaver branch in Troy, GREAT JOB! Lori, you're amazing!!!
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May 2023 by K S.
Yvonne at Grand Blanc and, Amber at Auburn Hills by phone were extremely personable, informative, knowledgeable, patient and kind. I have been with Genisys double-digit years and in all that time, whichever branch I have gone into for service, the staff are welcoming, upbeat, knowledgeable and kind. Thank you!
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February 2023 by Andre Alb
Linda was so sweet, kind and helpful and helped me get a personal loan. I was so grateful I decide to make a checking's and savings account with you guys. Thank you Linda
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December 2022 by Jesse Q.
Tried setting up auto payment and get a loop of a story and cant do it. Then the guy on the phone says he'll call and do payment over the phone every month and doesnt call ever again but the moment its late payment theyve hit me with 2 late payment derogatory marks on credit karma. Absolute horrible service and makes it difficult just for me to give them my money. ZERO STARS
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September 2022 by Ashley A
I am really disappointed with this specific branch. They often are closed when they should be open. Today for example the drive thru was supposed to be open until 6pm however they had a cone on their only open lane. I then tried the lobby that should of been closed at 5:30 and nothing. Why would you say your drive thru is open when it is not?
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September 2022 by Jacob Lewis
I’ve been with Genisys for 5-6 years now and always find Troy to be the best location to work with.Most recently I worked with Alex Turkopp on a consolidation loan; he was incredibly prompt, and used my preferred method of contact.I will continue to drive further to bank with the team at Troy because of this experience.
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September 2022 by Roberto Rivera
Linda and Nita are amazing. Great customer service. This Genisys really cares.Thank You to everyone who works here!!!
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September 2022 by James Fahy
Nita was knowledgeable and knew exactly what I needed for my auto loan. Thanks, great experience!
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July 2022 by David R.
Gave me my loan for my truck no one else would. Was very happy for a few years nothing to complain about. Until I overdrafted a little, they went scorched earth locked my account ruined my credit made it impossible to pay back. I tried several times a few different ways to pay back.. No luck these people just decided my life needed to be destroyed because they wanted to charge it off instantly. I tried for months to talking to them trying to square up my credit card. They actively made it impossible. My only conclusion is they are running some kind of tax right off or federal insurance scam So sad a financial institution that hates its own loyal customers and money
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July 2022 by Eric S
Clerk Seonna Ray is vey knowledgeable and patient. She knew what the customer wants and offered the best solution.
