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February 2024 by Arielle Cohen
We have enjoyed shopping at this store. The sales associates are very nice and attentive to customers.
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January 2024 by Zhanna Muchnik
I had an absolute pleasure meeting the most amazing and caring sales associate Fatina !She not only very helpful in finding the items I wanted , but also goes beyond her scope to help her clients . She’s is truly one of the kind human being . I’m blessed to have met her !
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January 2024 by Leen Kakos
The Hermes boutique at Somerset Mall, has such an amazing ambiance; along with a great variety of pieces to choose from!As someone who has been shopping at the Troy location, since it’s opening, I can confidently say their customer service is unmatched! Especially now, with the addition of the manager Simeon and assistant manager Balal. They have truly been an amazing addition to the store!As far as SA’s go…I’ve had the pleasure of working with Bianca for 3 years-she is hands down the BEST SA I’ve ever worked with!! She is so knowledgeable on all of the products. Whether it is ready to wear, shoes or the coveted leather pieces. She is always so patient in helping me navigate through sizing and styles. She works hard to find me pieces that I love and does her best to locate anything the store doesn’t have. She’s very attentive during my visits and responsive via messaging! My visits with her are something I very much look forward to! I recommend her and this boutique for all of your shopping needs!!
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January 2024 by Nada Smaili
I’ve been to many Hermes stores. Troy is one of my favorite because of the friendly staff. The manager Belal is always welcoming and smiling. My SA Kyle is very genuine, attentive and offers tasteful advice. I have shopped many luxury brands but the quality and staff at Hermes are unmatched!
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January 2024 by Dunya Rafih
I feel like family when I walk into Hermes! All the sales associates are so welcoming and always makes you feel so special. I’ve been working with Bianca for almost 3 years now and she is the best of the best. Always goes above and beyond for her clients. Always making sure they’re happy. I wont shop at any other Hermes store!
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January 2024 by May Qaqish
Not sure why I have a hard time trying to purchase a Birkin - every time I go in to ask I get the same response “be loyal to your sales person “ - meaning what keep buying HERMES until she feels like helping you !!!
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January 2024 by Alexandra Osten
Had a really pleasant experience in the boutique with incredible hospitality and kindness from Simion the MD. He made my family and I feel welcomed, assisted us with all of our needs, and shared proactive updates on the business and products. Highly recommend visiting the store and engaging with the team!
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January 2024 by Elena Drelichman
I have been a long time Hermes customer and Troy store absolutely exceeds any expectation I could have had. To say that my experience there is always AMAZING is an understatement. Everybody I had a pleasure to interact with is absolutely wonderful. My SA Fatina is a true professional and simply incredible! She truly knows and understands my taste and always spot on with her suggestions and offers. The store management - Simion, Balal are incredibly welcoming, gregarious and make me feel as I am their most important client every time I see them. I am very much looking forward to every visit and it is always more than I even expected. Thank you!
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January 2024 by Dr. Rhonda Brown
Another wonderful trip to the Hermes Somerset Boutique. The brand speaks for itself but it’s all about the experience.You won’t receive a higher level of customer service. Working with Tricia and the management is next level. Tricia is kind , honest and simply a gem. They are making dreams come true. Finding the most difficult pieces of merchandise no matter how little.Can’t wait for my next visit.
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January 2024 by Renee Oakes
This store is my favorite one. I stop flying to Paris because I enjoy my angel sales associate Alina’s tasteful advices and her pleasant personality; everything I have purchased here has become my true love. I like how the store is kept clean and organized. I like how flexible they are when I have a tight schedule.And I like how everyone is smiling when I visit the store, it makes me feel comfortable and want to return.
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December 2023 by Emma Chu
The store is well stocked with ready to wear, home goods, jewelry and small leather goods. All sales associate has been super welcoming and helpful(trust me, it’s not super common in other stores). They try their absolute best to make the shopping experience as enjoyable as possible. You will find everything you need from this store(transferring items from another store is possible). Special shout out to the amazing Jonathan and store director for their excellent customer service and management. Strongly recommending this store to all my friends❤️❤️?
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December 2023 by Yasmeen Kadouh
I had a wonderful shopping experience thanks to Simion who is equally kind and attentive. He ensured that I left with an item that I both love and want to wear everyday!
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November 2023 by Bahn Khamo
My husband received a tie for his birthday from Hermes. Unfortunately who ever gave his this expensive gift did not include a receipt! But Jennifer “an operation manager” did her best to work with us, she definitely went the extra mile to accommodate us.Thank you.
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November 2023 by Nina
I have been an Hermès customer that shopped All over the US and even outside the country for years , but I’ve never received such an amazing customer service like the one I received in the Troy location especially, My favorite SA TAO ! Im beyond happy that I have met her , she’s so welcoming, knowledgeable and helpful, and always find what I need.
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November 2023 by Peggy Hsia
Loved the experience there! Everyone was so friendly and helpful. My SA Tao was very patient and knowledgeable about what I’m looking for. Look forward to seeing her again!
