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“We’ve had really nice work done by Yes Home Services in our house like our gorgeous Carrara bathroom. We also had all our windows and a French door replaced. They are beautiful, professionally installed and energy efficient.”
“This store stocks almost everything and less expensive too, I needed a can of compressed air for my disgusting computer. There back in 15 minutes. $2 cheaper than elsewhere. Thanks, guys!”
“I purchased a thermo-true door @ Dillman upton. Branden my sales rep was fantastic! Explained everything in detail. Returned ALL my calls promptly (which is rare!). The door came in earlier than I thought. He set up a installer date. Installers were fantastic! They were very detailed, neat, on time, and installed perfectly! This is the place to buy your doors and windows. See Brandon and you won't have any problems. FIVE STARS. I'm very happy I chose them.”
“When I was at Lowe’s today, there was this worker his name was Devon M and I was having trouble and he helped me out. He was such a good helper honestly, if you ever need help look for Devon m He is honestly an amazing helper thank you for all your help Devon m”
“Clean store. Occasionally it takes time walking around to find someone on the floor to assist you but whenever I have found that person they've always bent over backwards to help me. Anytime I've had to go to the customer service desk for questions, returns, etc. they have went above and beyond to assist me at this store / location. Thank you Lake Orion Home Depot!!”
“Home Depot in Southfield Michigan was a great experience. I had to return items and the lady who returned my items was such a happy person. She made me feel like my service matters need more people like her.. she like her job but I think she just a oberall nice person.
Wish I knew her name”
“Clean, well-stocked, and I found what I needed fast without getting lost too bad. They even have a bathroom (albeit inconspicuous). The only thing missing is a hotdog vendor out front. Then it’d be perfect. ??”
“I had such a nice, small town experience this last time I went. Andrea, the store manager was EXTREMELY accommodating for me. Cindy and Robert in customer service were so so helpful and friendly. I went in the store very last minute to rent a truck or van. They offered so many helpful options to meet my ridiculous timeline and request. I could not be more thankful for how they treated me and really expedited the whole process. They made renting the truck a breeze, would 100% rent from them again.”
“I like the store it's got so many different product whatever you need for your house is available at home Depot The only things that location don't have to ask a question to the employee to let us know where the product is”
“I've had great experience with Russell Hardware. They have an excellent hardware selection and the staff is always very helpful. Recently, I walked in with a faulty door latch and Bill set me up on the spot with interim parts and got the latch working so I had a functional door lock while I wait for the lifetime warranty Baldwin parts to arrive. I'll definitely continue to use them as my go to hardware source. Thank you Bill & Russel Hardware!”
“Chris in the seasonal department was extremely kind, patient and professional. He helped us pick a sturdy outside storage container and was extremely knowledgeable in explaining all the different terrace gazebo options. We will be back to this location because of Chris!!”
“I ordered a leaf blower online and received it the same day, unfortunately the battery was missing, I called customer service and they referred me to the store manager and this guy. He was very nice. He asked me to send some pictures and less than an hour later I had a new box delivered to my house and they took the old blower back to the store.
Thank you so much Mike Kerzinski
Assistant Store Manager in Marketing
Rochester Hills Home Depot, HD2727”
“I had a great experience thanks to Veronica. She was super friendly had a great attitude and helped me at the self-checkout to scan my items. You can tell she genuinely cares about customers. Employees like her make shopping so much better.”
“I worked with Lynard in customer service picking up my online order. He went above and beyond helping with all things related to my purchase. I couldn’t thank him enough more for my experience at Lowe’s today. It’s people like him which will continue my loyalty towards your brand.”
“The only reason you would have a bad experience at home Depot is because you're there not knowing what you're doing.... Home depot is not an education center..”
“Outstanding Customer Service from Wanda.
Recently, I ordered a glider from the Home Depot website. Upon pickup at the Rochester Hills, MI store, I noticed the box was torn on one corner, and the unit's leg was slightly scuffed. After unboxing, I discovered the frame was bent, likely due to forklift mishandling.
I returned to the Rochester Hills store, where I was assisted by Wanda, an exemplary customer service representative. After explaining the situation, Wanda showed genuine empathy for the inconvenience I experienced. When I expressed my desire to reorder, she suggested I place the order via my phone while she phoned Home Depot's customer service for website orders to ensure the replacement would be satisfactory.
As Wanda processed my refund for the original unit, she went above and beyond by calling Home Depot's central customer service. She meticulously explained the situation, emphasizing the extra effort required on my part – from pickup to unpacking, repacking, and returning the damaged item. Wanda's primary concern was preventing a similar occurrence and arranging for the new glider to be shipped directly to my home.
Although express shipping wasn't possible, Wanda's persistence resulted in a price adjustment that wouldn't have been offered without her excellent advocacy. Impressively, even while assisting me and navigating on-hold times on the phone, Wanda efficiently multitasked, helping other customers in the store.
Wanda exemplifies the ideal customer service representative. Her dedication, efficiency, and genuine concern for customer satisfaction not only resolved my issue but also reinforced Home Depot's reputation for outstanding service. Employees like Wanda are the driving force behind customer loyalty, making the extra effort to shop at Home Depot worthwhile.
This experience has solidified my trust in Home Depot, and I'm grateful for their commitment to resolving issues and prioritizing customer satisfaction. Wanda's exceptional service has ensured that I'll remain a loyal Home Depot customer for years to come.”
“Meh, experience there on multiple occasions. Manager wouldn't hold a couple of items for me so that I could go get my truck. Had to go to home Depot and rent a truck because of it. They didn't even know they had the blowers I wanted and all.of the sudden they couldn't hold them for 2 hours. Have arrived at opening time on a couple of occasions and they certainly are in no rush to open the doors. Usually about 5 minutes after 6 it takes them.”
“We rented a 100 ft snake. The rental section is always on point. The team members we have scheduled rentals with are informative, polite, knowledgeable of the parts we are using at that time. There are no surprises on our billing after we return it. I always enjoy the team at Southfield Home Depot.”
“Matt and Maddie helped me 6-25-25 with my return. I had some trouble finding my receipt and they were able to access my card account and help me get the issue resolved. So happy I don’t have to haul that entry door back and try and dig up the receipt. They went above and beyond what was necessary. I love this location and all it workers. I shop at many locations and I love this one the best!! Thank again for the excellent customer service”
“The window screens are not organized by the pricing tag underneath each clump, but rather haphazardly. It took a bit of digging around for my dad and I to find the correct roll for my needs.”
“Emmanuel in appliances was a HUGE help. We had so many problems and he solved every single one of them with patience. He worked with us through multiple days trying to set things right (due to an error). Tried giving him a tip but he politely declined. He deserves a raise for sure :)”
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“"I recently visited Home Depot and had a fantastic experience. The store was well-organized, making it easy to find what I needed. The aisles were clean and stocked with a great selection of products. The staff was friendly, knowledgeable, and ready to assist. Overall, it was a smooth and enjoyable shopping trip. I’ll definitely be returning!"”