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December 2023 by Mike C.
Take your business elsewhere. This bank is useless in every sense of the word. Terrible customer service. Horrible hourse. Ineligible for immediate transfers from zelle and venmo.
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October 2023 by J BOODA
Don't you just love when a business posts hours of operation, and then isn't open on that day you show up? Take Saturday off your hours of operation for the big beaver location. Please stop wasting countless people's time.
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January 2023 by Ray Harris
Great service. Friendly tellers.
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November 2022 by INFANTRY 1
Terrible service. I'm trying so hard to pay a loan and can not talk to anyone. Sit on a silent hold for 20 min and nothing. Guess I got a free 32k loan.
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June 2022 by Brandon wurm
Instant update to your balance when depositing cash checks. Have zero issues with the bank. Started using it because of SVSU. But I will say that they didn't notify me via email but instead via mail that an issue had arose which took a while to arrive because it had been 7 days since the letter had been sent.
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June 2022 by Tyler WURM
When I called about opening a free checking account, the women that answered the phone was very instructive and helped me by giving simple instructions.
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April 2022 by John Manwiller
Poor communication. Unreasonable goal setting.
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June 2021 by Mia C.
Spoke to Marie Labie. She was very condescending telling my husband and I that we had no credit and to get put on our parents credit cards. His parents are passed away and my parents do not have credit cards nor are we financially dependent on them. We do have pretty good credit and we're inquiring about purchasing our fourth home as a couple. She then told me to "stop talking let her speak and then I would have the opportunity to speak". I was being very nice to her despite her speaking to me as if I was a child. Then she told me her boss was calling and that she would call me back. She never called back. Not sure if I just sounded young to her but I have never run across someone so rude to be honest.
