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May 2023 by Maimar Saffar
The worse service ever!!!! I dropped off my taxes to the Walmart in the Troy location, and they took my paperwork and information and told me they would have them done within a week. Two months later, and after the tax deadline, they had shut down the location at Walmart, no one called me, or bothered to email me or anything, and they shipped my documents to another location. Had to call corporate because no one knew where my documents, that were still unprocessed, were. The worse mistake I've made and I went back to my CPA. I just thought to try them out for the first time, and that was a big mistake. I finally just got them back, after 3 months. Received no call, no explanation as to what happened. I totally would not recommend this service to ANYONE!!!
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April 2023 by Kari Morrison
Very knowledgeable and personal Tax Preparer. He explained everything as he went and completed all the forms in a timely fashion.
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April 2021 by Nicole E.
I had JH do my taxes a few years back. Service was quick enough, maybe too quick? I was able to get my taxes done in less than an hour. They were reasonably priced. I didn't get as much deductions as I had hoped. Then again it's with a tax prep associate. I didn't feel the associate knew much about taxes and mostly followed a guideline.
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February 2020 by Earline Sturkey
I didn't keep my appointment. I wasn't comfortable with the agent I had an appointment with.
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February 2019 by Kristie Beard
Quick and fast service and the representative was very pleasant and made my experience wonderful.
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February 2016 by Pac Man
I gave 2 stars because the guy that did my tax preparation, didn't put in the correct S.S.#, even though I handed him my S.S. Card, and W-2s, which had them. Then I didn't get a phone call saying that it didn't go through to the I.R.S, for that reason. Days later, I called to ask why I didn't get the $750 Advance (which was the reason I went there, instead of somewhere else), because everything has to be done that first day! But I was left to guess all this, until I went to a different location, and was explained what happened!