JCPenney is a large retailer offering apparel and home furnishings. Customers note it provides nicer items at reasonable prices with good sales, featuring a variety of national and private brands. The store receives praise for excellent and knowledgeable customer service, with employees described as happy, friendly, and efficient, making for a fast and good in-and-out experience. Specific positive mentions include a very clean and organized fitting room. However, some shoppers express frustration with the Troy, MI store's Saturday opening time of 11 a.m., stating it caused them to shop elsewhere. Another common complaint is that the store can be way too hot and irritating to shop in, leading some to leave. Overall, many customers are pleasantly surprised and find it a great place to check before buying elsewhere.
Finding online order pick up location was difficult
December 2025
Very nice for family shopping, verity of clothing for all ages all seasons. Kitchen needs and furniture. Prices are very reasonable and most of time good discounts are available. Associates are very helpful all the time
October 2025
I didn't get my coupon on my Gmail. I had to open a charge to get my discount.
