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March 2024 by D T
Dishonest employees and rude manger. Middle aged brunette lady sold me shoes that were slightly scuffed on the bottom (probably from people trying them on in store) I noticed it but didn’t want to be that person who’s super annoying and picky so I didn’t ask for a different pair. She told me I could return them even though she knew she sold them to me like that. I originally wanted a different pair and she absolutely insisted on these ones instead. She was also aware that I was taking the shoes to my first wedding dress fitting. I decided to return them today because the style didn’t work with my dress. The manager refused bc they weren’t in selling condition. They had no problem selling them to me like that! The employee acted like she knew nothing. Completely ruined a very special experience for me. DO NOT BUY SHOES FROM HERE UNLESS YOU 100% PLAN NOT TO RETURN. learned a very expensive lesson today
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January 2024 by Helen. Ishiyah
If I could give this store 0 stars I would. I received a gift for Christmas from my mom. When they went to the store they had a display one. My mom asked them to switch it for a brand new one. They took it in the back and switched it and lied to my mom telling her they put a brand new one instead of the display. I didn't like the purse so my sister went back to return it. When he was trying to return it the workers gave her a hard time telling her it's scratched up. My sister was caught off guard and realized they never put a brand new one in the box and they refused to return it. Horrible dishonest workers.
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February 2023 by Queen S
Love this staff!
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February 2023 by Alicia Adzima-Clossick
My stylist here is absolutely so nice, and incredible. This is better customer service than Christian L, and so many other stores in this mall. To bad I only got to love gazing at the FREE champagne! But the experience here was so amazing, my stylist even followed back up with me recently to thank me for my purchase, and to show me new shoe collections.
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August 2022 by Vero Br
My friend and I had great customer service from the 2 young ladies who worked on Friday July 15th. They were so nice.
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April 2022 by Christian Kroeyr
A very nice selection of the brand's shoes and accessories at the Somerset Collection in Troy, Michigan.
