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January 2024 by Christine B.
I caution anyone ordering from Kiehl's! I ordered over $300 in products as Christmas gifts. The box arrived with every product leaking and damaged. I was told by 3 different customer service representatives that I would be refunded my total purchase price. I sent pictures (though it was hard to see the leaky clear liquid). The leaky box left a stain on my bed spread (I had set the box on my bed to open it). I asked if I needed to send the items back and was told no so the items were thrown out. After a month, I still hadn't received my refund. A fourth call and the customer service representative let me know that a supervisor had decided the pictures were not conclusive and the were no longer going to refund my items. They sent replacements for 2 of the 9 items. I even have a voicemail from a representative from Kiehl's telling me they were refunding my entire order. Disgusted with the complete lack of customer service. I was told time and time again I would get a refund and they did not honor what they told me. We have been customers for years and will not purchase from them again. If I could give them a zero, I would!
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July 2023 by Phyllis Noda
Wow! What a difference Kiehl's has made for the skin I'm in! It is truly THE place for genuine, time-honored cosmeceuticals-- they even have a real pharmacist on staff and one on-line to help you make the best choices. I have been using the full line of facial care products customized for my skin for over 2 years now and I am amazed at the difference.After the long shut-down of the pandemic, and my own recent bout with CoVid and two surgeries, my skin looked falkey, dull, lifeless. All those conditions plus, as a "woman of a certain age" my skin had become very sensitive, dry and prone to rashes. However, using the Kiehl's regimen has made a real positive difference in my skin's texture, evenness of tone, and the appearance and depth of fine lines or wrinkles.In fact some of the discoloration of sun damage is actually reversing and disappearing.I just purchased the new products with hyaluronic acid and within a week my skin has really perked up!Top off your purchases with the Kiehl's body lotion and toner -- truly "super-spa" experiences! Toss out the drug-store stand-bys and try Kiehl's healing lotions and the in-shower spray. "Ah-mazing!"
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February 2023 by Daniel Truitt
Web order KLS_16513940Love their products. Although their customer service and staff need to go. I went to return an item from online and they told me they can't do it. I talk to an online representative and an on the phone rep and both assured me I can return in store. Not true- the store employees are illiterate and don't know how to do it and their solution is "come back another day" seriously?It says right on the website (and the online representative told me) "As a courtesy, we offer a Buy Online, Return In Store program at all Kiehl’s freestanding locations for our customer’s ease."Also says on the paperwork and online "Kiehl's Since 1851 Guarantee is a 100% money back Guarntee"However if you ship it back to them- they charge you $8. Guess what? That's not 100% money back guarantee. That is fraud. No where on the paperwork or website does it say that you have to pay money to return their un used products.Told this to an on the phone representative and they said "I don't make the slogan" and also refused me to talk with their supervisor or management.I am reporting them to the BBB. They do not stay true to their advertising and will not give back 100% money "guarantee"
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July 2022 by Niko (Chip)
My partner came in here because he saw the motorcycle in the window and it was a great choice. One of the workers, I wish I remembered her name was so kind to us and gave us a bunch of free samples we can't wait to try. She also checked our hydration levels and how strong our skin was with a little machine and talked to us about our skin and any issues we were having with it and suggested a ton of samples and made a regime for all of them. She sent them to our emails and we both didn't receive them, which we were both pretty bummed about, but it was still a really awesome thing to do and try. We were looking at some of the various things in the store, specifically the motorcycle and it's really funny because the worker said they have a motorcycle in every store to attract men. It works!
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July 2022 by Savannah
Excellent and knowledgeable staff. Maddie in particular was great to work with. Fabulous experience all around.
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January 2022 by BMT carson
One of the Best skin care products. All the sales people are very knowledgeable
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December 2021 by Genny Cameron
Keils sommerset,was a beautiful store.purchased a gift set to try products,was very happy with all the products.very moisturizing.will purchase again
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September 2021 by Michael LaRue
Patty was awesome. She was knowledgeable, attentive, and had a great sense of humor. Thanks for helping me start planning out my new skin care routine.
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April 2021 by Raul Galindo
Best option for skin care
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March 2021 by Steve Litz
Stopped in to Kiehl's to have a consultation for a dry skin issue.The personal and professional staff performed a free exam and recommend some of their skin calming and moisturizer to treat the condition. We had a great experience here as always!
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January 2021 by Donyelle Hill
All the products I have used from this company, midnight eye recovery, ultra face cream, clearly corrective dark spot soloution and others. This brand has never disappointed me; it’s very pricey but definitely gets the job done I suggest go in the store with your skincare concerns and try the samples. Fantastic products the serums are a must!!
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January 2021 by Amanda Dufty
Very organized and the staff was extremely helpful. I love going in this store rather than buying online
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December 2020 by Cassie Hock
Rachel was wonderful to work with. She did a great job making recommendations and she confirmed my budget to make sure the recommendations were within it.
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December 2020 by Mary Lynn Gerow-Hackel
Clean and consciencous.
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June 2020 by MaryAnn Wroubel
Product is great. Customer service is terrible. No return calls, will not deal with problems created by them, excuses, excuses. When I ask to speak with the supervisor or manager they are not available but will call me back. They do not return the call. Terrible terrible customer service. This occurred prior to the coved crisis, and it continues to this day.