-
December 2023 by Jake Young
They charge you $15 to make a payment with a debit card every time and $10 to make a payment with a checking's account every time. This is a really shady credit union. I would recommend doing business elsewhere.
-
December 2022 by R J
Love this branch and everyone working here! Jeremy and his staff are always so welcoming and always go above! Must also mention how wonderful Suma was at my last encounter! They make you feel like family and actually care about you as a person, you’re not just a number like most of these other institutions. Highly recommend!
-
November 2022 by RJ
Love this branch and everyone working here! Jeremy and his staff are always so welcoming and always go above! Must also mention how wonderful Suma was at my last encounter! They make you feel like family and actually care about you as a person, you’re not just a number like most of these other institutions. Highly recommend!
-
November 2022 by Rebecca Zarras
Bought my first car last week and financed through Lake Michigan. All the staff were friendly and Jeremy helped me with the loan application process and I was able to pick up my new car same day. Thanks to all at the Troy branch!
-
October 2022 by Ryan Brunner
Love this branch. Our mortgage experience with Matt Adler and his team was great. They simplified everything and guided us through the process without headaches. Staff at the branch are always friendly and helpful when I go in. Highly recommended for all your banking needs!
-
August 2022 by Glo Free
Lake Michigan Credit Union is awesome. I joined for only $5 and was not required to be an employee of a company or the government or anything like that. Jeremy was awesome.. He was very professional and the atmosphere is very comfortable and inviting. Jeremy may have just been doing his job, which is hard to find in customer service these days. But, to me he went above and beyond the call of duty to service me and get me approved for the credit card. My score was okay, but my debt-to-credit ratio was high because I didn't have any credit. Now thanks to Jeremy I can increase my credit score by building my credit at a low interest rate instead of the ridiculously high 24% interest rates that other credit card companies want to charge. I am so ecstatic about my future. Thank you soo much Lake Michigan Credit Union and a special thanks to Jeremy.
-
July 2022 by Jay Gronbach
Bought a car last week using a cashiers check. The seller and I went to the Troy branch together and everyone was very helpful. Not only providing my cashiers check but they also offered to provide copies of all the selling documents and title as well. If you’re ever needing to go into the Troy branch ask for Suma, she is awesome! She was very helpful, nice, and friendly. Also shot out to the manager Jeremy over there as well. Very nice person as well!
-
July 2022 by Sarah Myers
Trying to pay on a loan has become the biggest hassle I could imagine. Online banking is a joke. Every time I tried to log in, it wouldn't let me create an account. Then when I finally was able to, after multiple attempts and multiple calls, it wouldn't let me set up a payment from another bank. It's just a hassle. No one can give a clear answer about anything.
-
September 2021 by Glory Wheeler
Lake Michigan Credit Union is awesome. I joined for only $5 and was not required to be an employee of a company or the government or anything like that. Jeremy was awesome.. He was very professional and the atmosphere is very comfortable and inviting. Jeremy may have just been doing his job, which is hard to find in customer service these days. But, to me he went above and beyond the call of duty to service me and get me approved for the credit card. My score was okay, but my debt-to-credit ratio was high because I didn't have any credit. Now thanks to Jeremy I can increase my credit score by building my credit at a low interest rate instead of the ridiculously high 24% interest rates that other credit card companies want to charge. I am so ecstatic about my future. Thank you soo much Lake Michigan Credit Union and a special thanks to Jeremy.
-
September 2021 by Sheree Haladik
I went into the branch because I required assistance in making some account changes for an account that my father had set up. Kristi Forbes was absolutely fantastic to work with. She was able to answer all of my questions and assisted me with the changes that I needed to have done. Subsequent to my visit, I had some additional questions and left her a voicemail. She was super prompt in returning my call and again she was very informative and helped me understand the areas I was unclear on. I would say that Kristi sets the standard for excellence in customer service!
-
September 2021 by Tranquillitybase
LMCU by far is the worst branch I have ever seen. There customer service is horrible. They never answer the phones and you always get transferred to the hotline where someone that answers your call might be from another country.My suggestion is - turn the lights off and call the Bulldozers in and turn that location into a parking lot !
-
July 2021 by Olive S.
Very good customer service. Long Lake branch is always helpful. I appreciate their hours are a little longer than my former credit union and when I've had to use customer service line the hold wait wasn't long and my questions were answered quickly.
-
June 2021 by Majdi Chowdhury
The best bank I have ever been to. I'm also a Private Bank member at a competing company and the service I get here is impeccable and second to none. The bank manager, Jeremy Schubert, the tellers, and everyone else I've been in communication with have the best personality, service, and commitment to all of their customers. Highly recommend to anyone looking to bank with a credit union!!
-
June 2021 by isjackdull
I started using Lake Michigan Credit Union when I lived in Grand Rapids for a short while. I have nothing but impeccable service from their staff. They helped me get out of a high interest rate I was locked in with a credit card and an auto loan. Customer service in person at the Troy branch was not great. Seemed everyone thought someone else was helping me, but I was just waiting for assistance. Other than that I have nothing but good things to say. I highly recommend doing business with Lake Michigan Credit Union.
-
May 2021 by Cassandra E.
Relocated to MI and needed a bank. LMCU came highly rated so I began the process to open a checking account. My mistake was to apply online. The response back was that my SS# did not match so I was asked to supply other verifications. I stopped into the Holland branch, whom was very helpful in uploading documents that should have helped complete the process. Alexandra was the person I communicated with through email, who denied all my attempts to open a checking account, eventually telling me that if I had applied in person, I would not have had an issue. She did not understand that I was in fact in town. To make a very frustrating story short, my husband and I made an appt to open the account in person. The process was friendly and successful. What I don't understand was that I was told my SS# did not match and when I was there in person, they had my correct SS# and it was no problem to open an account. It appeared to me, a clear attempt to deny me because she thought I was out of town and seemed like she was making up false reasons to deny me. Alexandra made what should have been an easy business transaction difficult only because she thought I was not in town to do this in person. This business almost missed out on a very large transaction as we has just sold our home and I wanted to business with a local bank. I just want people to be aware that even though you can apply for an account online and be from out of state, you will not be judged fairly. This woman left a very bad taste in my mouth.
