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November 2023 by Marty West
Visited with a friend. Not my kind of store.
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August 2022 by Rich K.
The manager is very condescending. As much as I love their product she questioned me on the previous discounts I received from their Florida location. Been a customer for 30 years but not returning to this location.
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April 2022 by Rebecca Blakely
Kevin and Nicole are the best! I popped in with my friend so she could get a gift for her mom, but the service was so fun and friendly I had to get something too. I love the new apricot lotion they showed me and will definitely be coming back!
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January 2022 by Catherine Chapman
Absolutely immaculate store and the sales people were helpful, but not overbearing. Very conversational, too!
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December 2021 by Ted Jung
Staffs are nice and the shop is organized.
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December 2021 by Tracy G.
Very good skin products.
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December 2021 by Margaret Topous
??? Looking for a classy gift this Christmas-- you know, something that exudes Provence? You simply must visit L'Occitane at Somerset. It's more than beautiful personal care products and fragrances, it's the essence of a beautiful life. ?Even more, the customer service at this location is exceptional. ? They listen and really help. There's no pushy sales here. It's a relaxed way to select exactly what you need or the perfect gift for someone else.
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June 2021 by Dane Holmes
Lovely place. The ONLY PLACE I know of that has customers WASH THEIR HANDS upon entry to the store. I like the scents of soap there.
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December 2020 by Marcianna Muzyk
Absolutely love the store and the staff. Kevin is amazing. Super friendly, very knowledgeable and always such a joy to see. Love all the products. The men's cologne they sell is by far one of my favorites. They have the best hand lotions as well, the scents last all day and are super moisturizing. I def recommend stopping in if you need some cute gift ideas or just something nice for yourself.
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February 2020 by Andrea Kane
Quality skincare from France. Love their Shea line. There are often free gift with purchase offers, too!
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January 2020 by Michael Womack
Get all the loccitane products here
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January 2020 by Alexandra Rais
I love the personal care. But to be blunt, Dee Anne at the store in Troy is overbearing and pushy; she is pushy with a capital P. The woman is an aggressive salesman. She was smothering. Her nice is way too active. I told her I was OK the first time she had asked but she came back. In retrospective, I should have politely told her I am just here for what I need and I will ask if I need help. On the other, she may have been to determined to be receptive to my refusal. I refused to get the complimentary travel size skincare that the other associate, who was ok, was offering when I was checking out. I did not have the patients as it was to deal with Dee Anne. Dee Anne, much to my chagrin, barged in and went out of her way to explain some skincare that I had no interest in buying and I knew very well would not pique my interest. I am even sure if the complimentary skincare was free. Since I did not care to deal with her as it was, my patient was running thin. I asked whether they had some soap just to get her to stop explaining the product. I felt she was to stubborn for me to tell her no directly. She was way too pushy. I understand she was trying to be helpful, but she came of as insistent. I do not agree with her approach. The store is great, but they can do better in employing people. I really believe there is a fine line between being actively nice and smothering. I understand people think I am just bashing her because she goes out of her way to make people satisfied, but her approach was too much for me. Maybe I did not convey my message to her in a more forward manner, or I looked confused to her. In either case, I think she should have respected the fact I told her no. I knew what I came there for.
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December 2019 by Sandeep Dutt
Quality is the mantra here
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October 2019 by A Holmes
Always a good shopping experience. I love their hand creams, lotion, and soap. These products are very good for sensitive skin. The salesperson that I usually see is always professional, knowledgeable and helpful.
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August 2019 by Terri Holloway
ABSOLUTELY Love The hand Cream.