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March 2024 by Kevin Fowler
Terrible customer service from arrogant and condescending manager. Placed a carry out order for $70 and drove all the way back to Detroit before realizing multiple items were missing. It was an honest mistake, but instead of taking the opportunity to remedy the situation the manager offered us a measly $20 gift card (which wouldn’t even cover the cost of a single meal at Longhorns) and was extremely dismissive, stating multiple times “all you’re missing is a few sides” as if it were no big deal. Who wants to eat just a chunk of meat by itself with no vegetables or potatoes or anything to go with it??? Especially after you’ve paid $70 and drove 25 minutes out of your way.The manager was so rude that I didn’t even bother accepting the gift card, I drove the food all the way back to the restaurant for a full refund, and I will make a point of avoiding this place in the future.It’s a shame too, because it’s not like we were trying to scam the place for a free meal. Had he offered me a $50 gift card or something a little more reasonable I would’ve been a satisfied customer and probably would’ve spent more than the cost of the gift card on my next visit... $20 is insulting though when you charge $10 for a single slice of cheesecake.
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March 2024 by Cynthia Finnegan
I placed a pick-up order at this restaurant and when I got home, I realized that several items were missing from my order. I called the restaurant to inform them of the mistake and speak to a manager. The manager was uncooperative and instead of just offering a reasonable refund, he had us drive the correct items all the way back up to the store to return them to get our money back. We left there and went to Outback down the street, and not only was Outback service 100X better but their food was as well. We will not be back.
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March 2024 by Chris Gibson
This LongHorn seem to fell off it's mark. The waitress was friendly but service was slow, and the food wasn't as good as it once was. The food came to the table lukewarm and portion size seem to have gotten smaller. My family and I will start going to the Westland location again. The reason why we started coming here was because it's closer to us, however if we're going to sacrifice quality over driving distance....we will start driving farther.
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March 2024 by S Miller
Nice place. Had the Lamb chops dinner, and it was pretty good. Service was decent, but the temperature was chilly up in there!Parking: Plenty of parking around 3 pm on a weekday.
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March 2024 by Tony Hill (Tony)
Had a very nice time here ?
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March 2024 by Alejandro Rodriguez
Got a new York strip(with 7 pepper seasoning!!). It was very good and cooked to order.Unfortunately they forgot two of my sides but it can be overlooked as they are understaffed so service was a bit slow.Overall:Will go again when my diet allows.
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March 2024 by PATRICIA WILLIAMS
Overall excellent experience especially the
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March 2024 by michael ng
Wait an 1 hour which is fine at 5 pm. We sat down 15 min later no one stopped or came by ask for water or bread anything. Waitress then came by said she be back stood at the counter talking with another waiter, and then walked by 2 more time. While 2 table by us sat down min later they got service and we still waited. Ended up leaving waitress confronts me and I told her we waited to long and another customer complained to her also. Glad we left.The front hostess were great.
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March 2024 by Anthony Leverett
Great food and
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March 2024 by Linda Holland
The salmon and the pork chops were really good along with the seasoned broccoli. I also love your potato soup. I enjoyed my evening dining in with Longhorn.
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March 2024 by Rene The Mechanic
Finished every bite of my steak. Was worth the stop. Service was good. I would recommend it.
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March 2024 by Rufus Jackson
Excellent staff service food was awesome cooked just how we liked
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March 2024 by joseph lopiccola
Had myself the ribeye and an appetizer of stuffed mushrooms. It was delicious. It was a quiet dinner, so the kids must of loved theirs also.
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March 2024 by Ciara NV
I’m so glad this location opened. It’s one of our favorite spots now. It’s clean, cozy, delicious, and we always have great, friendly service! The spinach and artichoke dip is amazing with the pita chips they give you. Our favorite dinner is the Filet with the loaded baked potato and salad. The salmon dinner is also very good. Upgrade your side to the asparagus.. they give you a great portion and it’s nice and tender. We’ve never had a bad experience here. Keep up the great work!
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March 2024 by Melinda Samels
Yummy ?