-
November 2025 by 7ayati Alasad
The managers he’s so annoying he’s not professional he just give attitude. I told him I need Exchange I have my receipt. He said no because no Tag that’s not fair. You doing the other people some people when they came they’re not doing exchange terrible location in Somerset they hiring people Not professional. 👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻
-
November 2025 by Hazel
The moment my friend and I walked into the Lululemon store, we were greeted by a warm, genuine smile from one of the staff — it immediately caught my attention and made me feel happy throughout my shopping.
The staff member, Haddie, radiated such warmth and kindly asked if I needed any help. I don’t think I’ve ever met a store associate who was this sweet and genuinely caring. She wasn’t just trying to sell something — she truly wanted to help me find what I needed, and that sincerity really touched me.
Thanks to her, we ended up finding the perfect pair of pants and jackets we were looking for. She was so gentle, caring, and memorable that I asked her name several times and told her I would remember it every time I come back to Lululemon.
Although the checkout line was a bit long, the staff at the register was very friendly, worked efficiently, and kindly explained the return policy, which I really appreciated.
Compared to other stores like Alo or Vuori in the same Somerset Mall, this level of customer service felt truly different and special. I had been debating which brand to purchase from since their products are similar in quality, but the warmth and kindness of the Lululemon team ultimately made my decision easy. I’m so happy with both the quality and design of what I purchased.
It was honestly one of the most heartwarming and pleasant shopping experiences I’ve ever had.
-
November 2025 by natasha potres
Worst place ever
Anything you buy from them you go home and there quality all rips apart and they do not return anything! 0 starts
-
October 2025 by Samantha Snyder
My daughter had the most amazing visit on her birthday and received a very special and much appreciated gift from the staff working that day (Angela, Allie, Spencer and Andrew). Thank you so much for making her day so amazing! We will definitely be back soon!
-
August 2025 by Jacqueline Huynh
Went in store to do a refund for an item purchased on a credit card and they said i could only receive a refund with a merchandise card and then went back in line to a different cashier who gave me my refund back on my original payment. Fix your customer service
-
August 2025 by A M
I went to return an item I purchased on my debit card, well within Lululemon’s return period and with my receipt in hand. Instead of refunding my money to the same card (as their official policy states), the store manager Andrew told me their “system” would only allow a refund to a gift card. They could not provide a written or posted policy supporting this, and refused to escalate or help me get my funds back to my original payment method.
Lululemon claims to value their guests, but refusing to follow their own policy and keeping my money in store credit feels deceptive and unprofessional. If you shop here, be aware you may not get your refund the way you paid.
-
July 2025 by Be Kind
I just had one of the best retail experiences I’ve had in years at the Lululemon store in Somerset Mall, Troy, MI. I spent over $500 on apparel, and from the moment I walked in, the staff treated me like royalty. Attentive, helpful, respectful — this is how premium brands should treat their customers.
But what truly set Lululemon apart was their incredible return policy. They stand behind their products 100% and make sure the customer feels respected and confident in their purchase. No games, no attitude, no hoops to jump through — just clear, fair, and generous service that reflects the quality of their brand.
Contrast this with my recent disaster at the Alo store in the same mall: Alo refused to refund a return that was worn once indoors and still within the 30-day window — and all because of minor scuffing caused by their own design. Their staff made it feel like I was doing something wrong just by asking for a return. Frankly, it was insulting.
Lululemon is everything Alo is not: professional, customer-focused, and proud to stand behind their products. I’ll be shopping here exclusively from now on. If you value your time, money, and dignity — avoid Alo at all costs and shop at Lululemon instead. They’ve earned my loyalty for good.
-
July 2025 by M A
Had a great experience here! Every single staff was so helpful and went above and beyond. Best lululemon location that I’ve been to
-
July 2025 by Alexander Hug
Christa did an amazing job helping my girlfriend and I today she knows her stuff and helped my lady figure out the perfect fabric and Fit. Please if you listening make more Unisex or gender flexible gear! I’ve never been to a Lululemon and will be back to shop for myself I’m digging the mens trousers
-
July 2025 by Erin Pierzynski
Large selection and very kind staff members but it’s always super crowded no matter when I’ve gone. The check out staff and quick and effective which helps.
-
June 2025 by Dawn Brown
This is a fantastic store!! The staff is outstanding and really believe in their clothing line, they know every detail about material blends, fit, and how to properly select sizes for you! They certainly won’t snub you if you browse the clearance rack either. What is really nice about their line is it will last, you’ll get sick of it before it wears out. Anyway, enjoy shopping here!
-
June 2025 by Lauren Pittenger
Jordan at the Lululemon in Troy is amazing! She went above and beyond by generously gifting a shirt to my daughter for getting all A's. We will never forget this thoughtful gesture. We will be doing all of our Lululemon shopping at the Troy location. Thank you, Jordan!
-
May 2025 by Kt Becca
This is the only LuLu Lemon location I’ll shop at anymore! I was in the other day and all the employees here took great care of me. Angela was especially caring and went above and beyond to help me find the items I was searching for!! Can’t wait to come back in again soon!
-
March 2025 by Elle Mann
Shout out to Allie at Lululemon Somerset for compleiting my Lulu bag collection! I’m so thrilled you were the cashier who rang out my purchase! The two hour drive was worth it! You deserve a promotion!! ◡̈
-
March 2025 by Madison Dorman
Mia was the absolute best!!! My sister and I were in earlier today and I was having some trouble with a gift card and she was so beyond helpful and patient! As someone who has gone to lululemon so many times, I’ve never had such good customer service!!
