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March 2023 by jeff snyders
Gabrielle and Ara/Aria were absolutely fantastic. I received top notch service and attention. These qualities are rare in retail stores, especially minutes before close. They both were extremely helpful and courteous. I will absolutely be back, they both deserve a pat on the back. Thanks for a wonderful experience!!
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January 2023 by Jen L.
I love their clothes! I don't have a Madewell location where I live, but I was visiting my sister and realized they had a store front there. The staff is always friendly (but not annoyingly so), and there is always a sale going on. Some of my favorite jeans for sure
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September 2022 by sm1ofakind
I went to Madewell for the first time a couple of weeks ago. This store has high-quality casual clothing in very pleasing neutral colors, which is exactly what I was looking for. The clothing sizes run a bit larger than normal so if you purchase anything without trying it on, I suggest getting a size smaller than you usually wear.The store associates were helpful to me. When I first walked in, one of the women directed me to where I could find summer clothing and a second associate helped me in the dressing room, bringing me different sizes to try on. She also helped me find a pair of shoes that were right for me.I will definitely go back to this store in the future for fall clothing. Very impressed!
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May 2022 by Ashish Madan
No men’s collection
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March 2022 by Gabrielle Cataldo
My husband and I went to this store expecting to find mens and womens clothing since they carry both online. They only carried womens clothing in store, we were really disappointed. On top of this, their customer service was horrible. There were two young girls working at the counter, none of them greeted us, and they never checked on us to see if we needed help. Their store was very disorganized and I scoured the entire store trying to find the right size for me, which depended on each cut. After trying on a bunch of them, I finally figured out the sizes I needed only to be disappointed they did not have my sizes in the washes and cuts I liked. We tried looking around to find some. The girls never checked on us, asked us how we were doing, if we needed helping finding anything. On top of that, I bought a shirt from stitch fix I really liked by this company and I was hoping to find more of them only to be disappointed by that as well. Tiny, disorganized store with girls who were more interested in gossiping than doing their jobs. After about 45 min in the store we left, and of course they didn’t even say goodbye.
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January 2022 by Claire Dietrich
Good store, awesome staff!
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December 2021 by Tracy G.
Great customer service and quality clothes.
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October 2020 by Stacey Jones
Ive never in my life been treated so poorly in a store. I went into the store and was rudely told I was not wearing my mask properly. I then informed the store employee that I had a medical issue that prevents me from wearing the mask over my nose. The employee then told me that I would have to leave. This is against the law and you’ve completely lost me as a customer.
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August 2020 by Beverly Keck
Everyone was so nice and helpful. The staff is amazing!! Would definitely recommend!
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June 2020 by Marisa Rusinowski
I bought a dress here and was really impressed! The clothing is beautiful and high quality. The store was very clean. Elise was amazingly helpful in finding me the right fit. She went above and beyond. I highly recommend this store!
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March 2020 by Vanessa C.
Awesome service from the girls here they will find you your perfect pair of jeans. So friendly and helpful.
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December 2019 by Christina Wurzinger
One of the best experiences I have ever had shopping for jeans, I came in the store late on Friday looking for some boots and jeans. I cannot stand trying on jeans or even shopping for them in general, I have heard amazing things about Madewell's jeans so I thought I would give them a shot. A super friendly store associate named Lissa was able to help me find a pair. I explained to her that I didn't really want to try anything on and I was willing to take the risk of purchasing a pair without trying them on first. She suggested a size that was a little smaller than I usually go, but I trusted her and bought the smaller size (and I'm glad i did). The jeans she recommended fit me like a glove! To say I love them is an understatement. In addition, the store was in really great shape for it being late on Black Friday. I will definitely be back!
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October 2019 by Renee Rothgarber
The store manager, Lissa is amazing and super helpful. :)
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June 2019 by Eirther Seay-Bey
I love the products
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May 2019 by Jackie Wickline
I had one of the best retail experiences of my life yesterday at Madewell. The person who helped me was named Caitlin (not sure how she spells it honestly) and she just went above and beyond in helping me. Honestly she treated me better than family, at multiple points I was thinking to myself "Do I suddenly look like Kate Middleton and people have to be this nice to me?" Anyway I love this store and the people who work there. It was just great.
