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January 2024 by Shannon Irish
Went into this location today to return an item I had a receipt for, however the tag wasn’t on the item. The cashier I dealt with was extremely rude and confrontational I didn’t get her name she was a middle aged black woman with short hair. She LIED to me and my husband and said it was against store policy to make a return with no ticket on the item. This was clearly a lie and she was just being a lazy dead beat. However, after speaking with her store manager I was able to make the return for my full return because all they had to do was look up the item on using my receipt. I hope this store is able to find better Associates in the future so they don’t have to hire lazy individuals like the one I had the displeasure of dealing with.
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January 2024 by Della Simmons
I was able to use an e- gift card over a year old . How awesome is that!!
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January 2024 by Kristi Klein-O'Connell
I love Marshalls
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January 2024 by Maureen
Great assortment of products.
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January 2024 by Carlos A
Troy really needs to invest in the older plazas where some of these stores are. When i go to a dollar tree or Marshalls or walmart in Rochester, feels way better than when I go to this plaza.
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January 2024 by Alex Estrada
Just returned two sweatshirts that were a gift from my mom but did not fit. I arrived and walked directly to the check out line to get a store credit since I didn’t have a receipt. Suzette was my cashier and she was extremely rude. Pretty much implied that I was stealing and treated me as such throughout the entire transaction.. She said “ no receipt and no bag hmmm that’s interesting”. Again it was a gift so it didn’t come in a bag. She acted like she’s never processed a return without a receipt. If that’s a problem maybe they shouldn’t allow it in their return policy. All of this happened right in front of a supervisor that did absolutely nothing about it. I won’t return to this location.
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January 2024 by Jim Siterlet
Poorly run store. One cashier with three other employees lazily wandering around the store. Nothing worth waiting in n that line for anyway. It’s all off brand garbage. One star, I see no reason to return.
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December 2023 by Sherri White
I told my daughter, "Let's go in and see what they have." Big mistake I found everything I love!! Great store.
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November 2023 by Tina
Always has low inventory no staff to help. Only a staff working to check you out. Well organized.
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September 2023 by L Lawrence
Good selection of home goods and other items
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August 2023 by Daungli
Great selection of discount clothing and assorted sundries. Always has new stock. Rotating
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July 2023 by Louie Langridge
This store is wonderful, it is a well-known chain of off-price department stores in the United States. Marshalls offers a variety of products, including clothing, accessories, home goods, and more, often at discounted prices. Customers often appreciate the opportunity to find good deals and unique items at Marshalls stores.
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June 2023 by Louie Luthor
This store is wonderful, it is a well-known chain of off-price department stores in the United States. Marshalls offers a variety of products, including clothing, accessories, home goods, and more, often at discounted prices. Customers often appreciate the opportunity to find good deals and unique items at Marshalls stores.
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June 2023 by Joe Pawlowski
Place was relatively clean today. However, it didn't seem like they had a great selection of men's shirts.
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June 2023 by Rachel Downey
You can always find a valueFavorite store to find giftsFriendly staff