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December 2023 by sri kodali
Great service with extremely detailed information of the work that was done!The loaner provided was great and appreciated.Zack was great and very helpful, so happy to be able to work with such awesome staff,and I would absolutely recommend you head here for service.
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September 2023 by Aaron Gerchak
I dealt with Gabe in the service department several times. Gabe has provided first class service and kept me in the loop with the status of my repairs.
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July 2023 by Ali Zai
I called the parts today to get the price & part number of two parts on my car Andrew answered my call. I received very bad customer service from him. I asked him if I can talk to your manger he said “ He is the manager”. I was shocked even more to see the manger is providing this bad customer service. He provided me the parts prices but won’t give the part number saying that I invested my time & you will go buy from somewhere else. I have never experienced this kind of behaviour from any dealership in the past. I don’t recommend this dealership to anyone.
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March 2023 by Irina Chalkevitch
Had a wonderful experience at my first Maserati service. Zack was awesome from convenient booking to help with service, to customer service, to honoring the deadline. So happy to be able to work with such awesome staff. Thank you All!!!
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August 2022 by Danny Farhat
Alister McCracken Is the only one who I recommend as far as getting parts , great customer service .
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July 2022 by Bombshot 360
Ask for ZACK! That is all I have to say!!! He truly gave me SUPERB service!! Very Informative, Smart and knows how to get the job done!! Companies need more Zack’s working for them!! He was extremely professional and deserves a raise!! Lol I had to add that !!! If I have to go back I’m only asking for ZACK! He is the Best!
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December 2021 by Brandon jones
Very cool staff! Especially Gabriel, my Service Advisor. He has Automotive Knowledge way beyond his years on Earth!
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June 2021 by Chanda Kelly
Loved it everyone way so nice and professional
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February 2021 by David Doyle
I have been purchasing high end autos for the past 12 years. Range Rovers, Jaguars, Aston Martins and others so I have had a lot of experience with purchasing these types of cars and working with these types of dealers. That is why I can say with certainty that Maserati of Troy is the best dealership I have ever worked with. They have been outstanding to work with! I have purchased two Maserati Gran Turismo's the last 4 years and both of these experiences have been great. More importantly after the sale the service continues to be excellent! In fact I just placed an order for the MC 20! Justin Helsene the sales manager, is the sole reason why I purchased the first 2 cars and also the reason why I am buying the MC 20. I'm not normally this bullish on car dealers but this firm is an exception!
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September 2020 by Phil McCrackin
I suspect most of the reviews, such as “ expresso is ‘yum’ are fake. The service center, as some of the other posters mentioned, is perhaps the worst in the nation; and, I never give bad reviews. Awful.
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September 2020 by John Bauer
I suspect most of the reviews, such as, “ expresso is ‘yum’”, are fake. The service center, as some of the other posters mentioned, is perhaps the worst in the nation; and, I never give bad reviews. Awful.
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August 2020 by Frank Raines III
Most Professional, Friendly, Caring and Efficient in the service of their vehicles and customers.My Personal Sale's Representative was Mark.They were Pleased with my Return and in a few years I plan to acquire another vehicle from this dealership.Respectfully,F. R. III
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March 2020 by Ella Gadie
These guys are the best. I phoned several times in one day to ask questions regarding the access code for a vehicle we purchased. Wound up driving to their service department and they were so friendly and courteous. They had us bring the car in the service area and they showed us how to input the code and operate the entertainment system.
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December 2019 by Patrick Prohm
Today i called service department to get the 4 digit radio code for a maserati I recently purchased. The gentleman got my code over the phone within a couple minutes. Thank you very much!
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September 2019 by fouad fardous
I brought my vehicle in for a service issue, I was fortunate enough to have had Charlie as my service advisor. I had explained the issue of a rattling noise I was hearing, so the following day I received a call from Charlie, letting me know everything was fine. Still concerned about the findings, Charlie took me to the service technician to better explain the reasons for his finding. Charlie's customer service went way beyond, thank you again Charlie for all your help...,
