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May 2025 by Fiume
The horrible condescending trainer in the call center called “kitty” got caught taking a picture of me and accidentally left the flash on when she did it. She was laughing at every question I had. Basically calling me stupid. They all talk horrible about members (financially and personally) and roll their eyes at your questions on the other side of the phone. Horrible place even worse people.
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April 2025 by T Lynn
This bank has definitely not been helpful at all. I have talked to several team members and no calls returned at all nor emails. They definitely do not care about their customers whatsoever. I was also lied to by one of their customer service representatives. I would never recommend this bank to anybody.
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April 2025 by Rick Benedict
Joshua Delikta took very good care of my financial needs. He was pleasant, competent, and efficient. You'll appreciate the service he and the MSGCU provide.
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April 2025 by Giovanna
I received excellent service from Ann at MSGCU. The auto loan rate is lowest in the business. She got my loan closed within minutes after I dragged out getting her certain documents. I couldn’t be happier with her service and the overall experience with MSGCU. I will be a lifelong customer!
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March 2024 by Marie Barnes
I have always been a member of this credit union (30+ years), and I have never had problems with any of their locations. My experience with other credit unions when I relocated for work reinforced my opinion that this place is the best. I frequently use the Troy office, and they have always been helpful and informative. I know that my parents would also give them 5 stars. Plus, my brother loves them so much he still depends on this bank while he has been working and living in Europe for six years.
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January 2024 by Adam A
Don’t ever apply any loan with Lindsey Cowell.
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December 2023 by Lisa Shankus
I am using Michigan Schools and Government Credit Union for a business line of credit. It has taken over 7 months and cost over $7,000 in closing fees. Communication was extremely poor from the beginning - during the entire duration not a single request for a call was answered and all requests for a call back went unanswered from Ellie. Instead she would email but often not answer my questions.It was requested of me to contact the title company as they were incapable of making that happen. I was told it was under "final review" multiple times only to have more information requested of me. The last 3 months was simply waiting for them to work with the title company. I tried using the chat feature to receive the phone number of a supervisor and the chat representative refused to give me a number (24 minutes wasted). When I finally found John McCurdy and left him a voicemail (twice), he didn't call back either. As it stands I have questions about the settlement statement and neither Ellie or John have called back despite multiple requests. I expected better communication and less fees from a credit union.
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September 2023 by Cool Man
My experience with the underwriters was quite disappointing. They denied a loan application solely based on the fact that the vehicle in question had been sold through an insurance auction and they presumed it had a salvage title when it did not. The CARFAX showed no prior accidents and they did not provide me with the opportunity to present evidence that the vehicle's title was in fact clean. The vehicle was a 1-owner car with its original clean title when initially bought new. The branch service specialist Angelo also failed to communicate this with the dealership but rather instantly shut down the deal.
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September 2023 by Moni N
I was helping my college senior start becoming more financially independent. The big bank we belong to really wasn't doing anything for her and were being difficult about getting a credit card. Wow what a different experience we got at MSGCU. John, the branch manager, gave her wonderful, thoughtful and personalized guidance. He helped her put her money into accounts that would help it grow. The mobile app is easy for her to do all her banking and she has access to 30,000 ATMs across the country. Wonderful service AND she walked out with a credit card. Highly recommend.
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July 2023 by Brandy Tucker
Do not get loan through them. They have been nothing but difficult from the start. And still months later we still have issues. Having to go back to the bank multiple times. And then they get thier members wrong. And that's literally thier job is with numbers.
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April 2023 by G MOORE
Look at the reviews for the Troy location vs the Livonia location. Leadership needs to relocate some of the higher ups over to Troy to get this branch in order! My home was paid for! We decided to take equity out of the home for repairs, but ONLY if we were able to pay our note twice a month AND there was no early pay off penalty. The loan process in itself was daunting. Training definitely needs to be a focus at this branch. I began paying my mortgage every two weeks to eventually be told I couldn't do that and my note would auto pull for the entire amount monthly. I expressed my concerned as I was VERY clear of my intentions when getting the loan on how I would be paying it off. I was informed their system doesn't allow you to make more than one payment and that they'd listen to the tape and get back with me. That never happened. I finally get a letter in the mail this month saying my mortgage payment hadn't been made, when they'd just told me it was auto drafted. I have a 100% on time payment history with any creditor! So just imagine how out done I was getting a letter from my banking institution, where the funds are more than available stating my mortgage wasn't paid. MSGCU has been such a disappointment! Getting a call back or requesting to speak with leadership is a waste of your time. It will never happen. As soon as rates lower, I'm Gone! They've loss my business.
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February 2023 by Gary Schultz
Always fast and friendly service at MSGCU. We love it!
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July 2021 by Carol Kohut
I have been a member of this credit union since 1972 and have never had a bad experience. Tellers have always been friendly and efficient and I have only had one glitch with my money (a small amount) which was corrected when I noticed it.
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June 2021 by William Mitchell
I do appreciate it there and it's helping me
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October 2020 by Alec Higgins
Good customer service
