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December 2021 by Trevor M.
I did some shopping and made a return here this fall. With its high ceilings, the store feels big and open. It was easy to navigate and had great selection of shoes, socks, and novelty items (lots to look at while waiting in line). I appreciated the multiple staff members who left their posts to answer my questions and look for items I wasn't able to find myself. As I told them at the time, I was in a hurry and a bit desperate, and they made my day!
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September 2021 by Chad C.
I don't know where to start other than I thought I could stop in and pick up some new tennis shoes. DSW has always has had a ridiculous slow check-out no matter if you go on the weekend or a Tuesday. I have to say they have a great selection of shoes. I found the pair I wanted in less than ten minutes. However, it all fell apart when I tried to purchase the shoes. I got in this long ass line. I think they may have had one person, maybe two at best, in the checkout. After about twenty minutes in line and not moving forward, I set my shoes off to the side and walked out. I first thought there must have been some big sale going on but not the case--just slow checkout. I don't want to say I won't be back, but they need to learn how to get people out of the store quickly. I get it. I am small potatoes. I had a couple of pairs of shoes I was trying to buy. I think it was around 170 bucks worth. I have to say I saw other people do the same thing I did before I sat it down and walked out. I have been buying shoes here for years. Would you please fix this?
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August 2019 by S J.
I wish I had gotten the name of the incredible employee who helped me out today. I'm in town visiting my in laws and they had planned a get together. As we were getting ready I realized my daughters shoes were too small and she has no other dress shoes. On the way to the party I called the store and explained what I was looking for and the size. When I arrived, three pairs of shoes in the correct size were waiting for me at the front and we were able to make it to the party on time with new shoes that were the perfect fit! Thank you so much for going above and beyond!!!! Completely saved the day for us.
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August 2019 by Nicole E.
I come to the John R DSW way to much. I am not trying to become a platinum DSW aficionado. They carry a lot of Mix 6, Uggs, Sperry, AK and Kelly & Katie flats and heels. I am so big into K&K them since they feel and fit so comfortably. Bought some AK's that were super comfy. Been adhering to the rule of only purchasing shoes that fit at first try and walk. Didn't have the silver metallic flats with no embellishment, would love it if they carried more metallic flats. Loving the calf hair black/brown and cream flats, goes with tons of things, much better than the Dr. Scholl's leopard print I bought a while back. I think I buy about 3/4 of my shoe collection from DSW, the rest from boutique shops as I prefer unique wears when possible. Would have been better if I had more than a $5 coupon, oh well, there aren't usually many good coupons that I can use when I find a pair of shoes it would seem for DSW.
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March 2019 by Megan W.
Came in right when they opened as I forgot to pack my sneakers for my trip. I was able to find what I was looking for as the store was super organized. I was asked a few times by employees if I needed help so I was glad they were attentive. I found a pair quickly, checked out, and got a free backpack from their loyalty program.
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September 2018 by Robert S.
Was in here today... very very poor customer service! Of course , Unless you're African American like the snotty unprofessional lady that supervises these employees and store ... expect poor customer service and rude cashiers. Expect to stand in line for almost an hour for close to 30 minutes.
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September 2018 by Bridget B.
They won't let us use our single use coupons. They're extremely rude. Don't come here.
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February 2018 by Ted J.
Really good service and a wide selection of shoes. I really like their sales section of overstocks. Can sometimes find some really good deals. Came with my Mom this day whom was really picky. They helped her a lot. No complaints except my Mom didn't buy anything :-) I think she likes shopping with me
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May 2017 by David M.
When you are looking for shoes there are soooo many choices. And many sellers have developed a variety of strategies and business models to attract your business including premium service, discount stores, warehouses, and on line sales. I don't spend a lot of time when I need new shoes. Of course having a large selection to chose from is important to be able to find the right style and comfortable fit. On line offers huge selection, and I have bought shoes that way but also needed to return some because getting a comfortable fit is challenging. That's where a store like Designer Shoe Warehouse comes in. They carry a huge selection of shoes including lots of designer labels in a variety of styles and sizes. They also have sale racks with varying percentages of discounts that continue to drop over time. So if you hold off to check a week later for an additional ten percent off, it may be gone. I usually start at the sale racks and if I don't see what I'm looking for, then I go to the rest of the store to look for it...or come back in a few weeks and check the sales again!
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June 2016 by Liz P.
Hmm, I guess I've never reviewed this DSW? I've been a few times now. I generally frequent the one in Novi, since my parents live in that area, but I had one of those $10 off coupons (for DSW members) that was expiring today, so yesterday I headed over there in the rain. I found some Born sandals (B.O.C. by Born? I had never heard of that brand, only the Born brand, but apparently it's a sister brand or whatnot) for $35 in the clearance rack, plus another 30% off (so, about $25), so my final price was $15. Happy camper here. This is located in the strip mall across from Oakland Mall, it has a Kohls and some other stores in it. Parking is usually plentiful which is good, too.
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September 2015 by Michele A.
Great location easy parking. Lots and lots of shoes! The clearance section is huge with a good variety. They jump the gun a little on seasons though. Boots and winter shoes are already out no more summer shoes or fall and it is only Sept. The employees are super helpful and quick at the register.
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July 2014 by Libby F.
I actual bought a pair of shoes today without visiting the clearance rack first! I came specifically for a pair of Sketchers GoWalk sneakers. (I did check their website first.) They had 'em! not all the colors, but I ended up getting a color I liked better. They were $10.00 off the retail price. This DSW does something my DSW back in Maryland doesn't do: They mix clearance shoes among their regular rows of shoes. I didn't have my usual coupon for $$ off a purchase, but I did have an email for triple bonus points (I love my new iPhone!), that I showed the cashier. Now, I don't know exactly what that does for me, but if it means a future discount on a purchase of shoes, I'm sold!
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April 2014 by Tamara Y.
I generally prefer the convenience of on-line shopping, but if I really have to walk into a shoe store this is the place I favor. Massive selection and fair prices. And if they don't have what I want in my size, they'll hunt it down for me. Love it!!
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March 2013 by Susie M.
Been to several other DSW locations and love this one. Employees are always kind, check out is fast and they always seem to have my size in stock. Lots of parking too so easy in and out when in a time crunch.
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January 2013 by Julie C.
Large selection of shoes. They always seem t have what I need.
