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December 2022 by Andie Bear
I love this credit union. They are very personal and very supportive of their customers. I don't know the correct term for it but the rules for use (check cashing, withdrawals, overdrafts, etc.) favor the customer and are easy and they are much easier than other banks for sure and the other CU that I have used. I don't think I will ever take my account out of this credit union.
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December 2022 by Gale Litrichin
I love the personal experience of OUR Credit Union and especially my local Troy branch people. When you visit regularly, they will greet you by name. So refreshing!!
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December 2022 by Blue Bubble Cleaning Service
Big mistake dealing with this bankI have good business and good credit and I put down as collateral my car worth of $12700 for a loan because I wanted to buy a used van for $12000 and they denied it. I asked if I can be approved even for $100 so it won’t show on my credit as a denied loan but probably you need half million dollars as collateral.
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November 2022 by Barb Dann Chapman
OUR Credit Union is the best. We are in the process of moving from the credit union we've been members of for 40 years. In one month, we earned more interest than we did in a year at the other credit union. Their staff is top notch: knowledgeable, polite, friendly, helpful, efficient, truly caring about their members, and provide excellent customer service. We look forward to completing the switch to OUR Credit Union, and recommend them to anyone looking for a credit union in the SE Michigan area.
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November 2022 by Anna lubman
very friendly!!fast, helpful, and patient.never a problem when I come
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August 2022 by Jeannine Gurzell
Tellers at the Rochester Road credit union are always very helpful and friendly.
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May 2022 by Christy O
I'm a lending manager for a credit union outside Indianapolis- OUR just helped us take care of one of our members through the shared branching network after another credit union in the area turned her away for a cashier's check she was trying to obtain to buy a car. My LO and I stayed after hours trying to find a solution, someone who could help, and OUR stepped up and agreed to help her/us out- even though it meant it was slightly after closing hours. From us, and on behalf of our member in need, thank you. ?
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April 2022 by Rick M.
Great credit union! Everyone that works here is always helpful and Shelly has been awesome every time I've sought a loan!
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November 2021 by Flood
Terrible service. Slow, and unable to answer any questions. It somehow keeps getting worst like someone new took over and is just squeezing the business dry. Go to any other credit union because all benefits of a credit union are negated by their practices.
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September 2020 by Heather Alazaizeh
ive had so many problems with them putting my debit card on hold. i dont even know why im even still at this bank to be honest. i saw a payment i did not recognize and i had them put my card on hold. then i found out what the problem was and i called back to have them take the hold off my card. the teller said “okay, i took the hold off your card” yet i still could my card 2 days later. now the bank is closed and i cant use my card and i need gas.
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August 2020 by Alinuru dot com Yasin
Great location. Call ahead to understand limitations on services when you belong to another affiliated credit union.
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May 2020 by munish salwan
Worst bank to work with in my life, we do mistakes and this one add to list of mistakes. Beware you will have very good feel when ur new customer. They don’t know how to handle and retain customers. Staff in Auto loan very rude and need best training available in country. People are supporting each other during pandemic but this bank believes in sucking hard earned money from their customer.I don’t have option of less than 1 Star so forced to give one. Be have safe and keep away from this bank.
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January 2020 by Dano R.
The staff ( Wendy, Shelly, Lori, et al ) headed up by branch manager, Leann Z. do a fantastic job. They provide great customer service and bend over backwards to accommodate any requests regarding my multiple Credit Union accounts.
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December 2019 by Kathy Nairn
Great team!
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November 2019 by Lori Grubba
The staff is always so helpful and happy to help with anything, especially Wendy. Thanks to all of the staff there.