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January 2024 by E Dorn
DO NOT SHOP AT PAC SUN.When my daughter went in to return an online item, they gave her store credit only. When asked why she didn’t get it put back on the credit card, the guy said because it’s automatically generated.When asked to speak to the manager, she was told he won’t speak with her. When she asked what the manager’s name is, the cashier said he won’t give out that information.Terrible made-up policy, and terrible customer service. This is an instance where a younger female customer was taken advantage of by a male cashier and a terrible manager.Somerset has gone downhill. This occurred on Sunday at about 4:15 pm.Again, stear-clear of PacSun.
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November 2023 by Emi yeet
Completely appalled by this Pacsun my clothing fell apart in the wash and I tried to return it in which I was refused because the clothes did not have their original tags. The blonde manger with the arm tattoo and grey top was incredibly rude to me never coming back here again. I have been a loyal customer to Pacsun for years and I never been treated with this amount of disrespect from a customer service employee ever.
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October 2023 by John Lackowski
Purchased a hoodie and realized after we got home there were 2 holes in it. I believe they came from security tag. Drove 45 minutes there a couple weeks later with original receipt and manager would not exchange or return because we lost the original tag. Horrible customer service.
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August 2023 by It’s Me
Employees won’t help you unless it’s essential fear of god because they just hover over its. I came into the yesterday no hello no nothing I looked at the graphic tees two employees standing there didn’t ask if I need help wanted help nothing
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April 2023 by Andre Butrus
angelina is the #1 worker no lie go to her for help??????
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March 2023 by Tyra M
Just wanted to put this out there, just it’s so people out there, Who wants and need a job. This store was full of young ladies that had no interest in speaking or acknowledging the customer who entered the store, walk-through the whole store for about 10 minutes and not one employee spoke or greeted me. I had to greet them ?? I wanted to purchase something, I didn’t want to patronize this place. Hope they teach their employees, customers service for the future of the business ??
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March 2023 by Jenna Palmer
This is the worst retail experience I’ve ever had! As someone who works retail for many years I was in disbelief at their attitude . To start I asked if they had my size in something and they literally looked at the clothing and ask where I found it because they never saw it before! WHAT EMPLOYEE DOESNT KNOW THEIR MERCHANDISE! Literally made me feel d*** for asking so I had to tell them where I found the item…. Thennnn I went to try on the items in my hand and heard an employee say “who’s going to get that” because no one wanted to open a fitting room for me. And then to end the terrible experience I asked if they could order something for me online and they acted like it was the end of the world and had to wait for someone to do it because I guess none of the employees knew how to do it…? They all had attitudes, stood there and did nothing and no one greeted or checked on me. Clearly they have no guidance
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January 2023 by Celeste Chen
Don’t go if you don’t want your day ruined. I like PacSun and have been a loyal customer. But the staff at this store are so rude! One time I was waiting in line, the cashier served someone in front of me and when it was my turn, she glanced at me up and down which made me feel a little uncomfortable and she left. She never asked me if I needed any help. I was just left there for a while to be served. The other time when I was at the cashier, the guy just started chatting with other staff and ignored me when there was a line behind me already. His co-worker was not happy about this and tried to remind him, but he did not even seem to care. He left to keep chatting and finally someone else came to help me. I’m not sure if race is involved in this but I never had other similar experience before. Please stop hiring these unprofessional and disrespectful people and do proper training!
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January 2023 by Sandy Toreki
Quick delivery but the size was huge. I ordered a large and it looks like an extra large it's not like any of his other large shirts I'm not sure about any other clothes and whether they run large or not but their t-shirts do
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January 2023 by Abheet Singh
Angelina, Grace and Brendan made the experience of shopping at PacSun smoothed and enjoyable. They were great help with what I was trying to buy and were great to talk to.
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November 2022 by John Kenned
Great selections super service
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August 2022 by Krystal
Trendy I guess however they are lacking quality the employees were helpful and oh my gosh the fitting rooms were awful dirty and not a seat in them.
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August 2022 by jillian wright
Overpriced, poor quality clothing. They do not stand by the clothing they sell. Washed 2 sweatshirts one time and they had almost 2” of shrinkage overall. Manager was arrogant and extremely unprofessional. Not interested in rectifying the situation. Lost 3 customers today. Purchase large if you decide to waste your money shopping here.
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July 2022 by Sarah Snyder
Josh is top tier! Super kind and personable. Made our whole day :)
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May 2022 by Liz Jackson
I don’t normally complain about retail stores- but these girls in this store were SO rude and literally could not care about your time whatsoever. The cashier was talking to her other co workers while there was a HUGE line, just s*** talking customers. I’ve been a cashier, so I can understand, but she was purposefully taking so much time and I could NOT believe it. All were stuck up and rude.