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January 2024 by Amanda Fata
I had a wonderful experience! I hadn’t previously had my car serviced here and they still graciously rotated my tires for FREE! Additionally they did a full inspection on my car. Agim serviced my vehicle so quickly, wait time was less than expected, and the rest of the staff was friendly and helpful. I will definitely be coming here for all future vehicle maintenance needs. Thanks Pep Boys!
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December 2023 by Alante Ramos-Buford
I love this place! Everyone is so kind and helpful. They are great at communicating problems and getting the repair done. I usually get my car back the same day or no later than the next day. I will definitely be back!
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December 2023 by Greg Aub (GTA85)
I've only had great experiences here. This is honestly the best place to take your vehicle for service. Never have to worry about getting ripped off or the job done incorrectly. Charles was super helpful, and Cameron did a great job.
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December 2023 by Marie Grant
I had a great experience with Pep Boys, I needed a oil change and decided to try Pep Boys. The staff was very caring. I had arrived early and they made sure I would be serviced as soon as possible. My car left cleaned and sanitized. Great work Pep Boys! I definitely will share my experience with my friends and family.
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December 2023 by Nicole Acton
The location was able to get me in last minute for a tire repair and fixed very quickly. Other shops in the area were quoting 4-5 hour waits so being able to repair without waiting half a day was great service! The team was friendly and professional and kept me updated during my brief visit. Thank you!!
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December 2023 by Adam Kosberg
Going to have to revise this down. They did a great job fixing my flat tire, then I bought 4 new tires from them, but when I made an appointment to have those new ones re-torqued as they recommend, I encountered a very rude manager who basically told me she had no clue when they could do the work “as 2 others were ahead of me” and that the appointment I made was worthless. The regular manager they have is a nice guy but the fill-in they have on Sunday couldn’t manage her way out of a paper bag. Not sure I’ll be returning here after I eventually can get my tires re-torqued (hopefully).
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December 2023 by Helio Queiroz
I had my car tires changed this morning with them and was very happy overall. They have good tires, good prices and the manager Charles Giffin and his guys do excellent service! I definitely recommend Pep Boys on Stephenson Highway!
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November 2023 by Kristin Guerro
Took my daughter’s car in for a tire rotation and alignment at 4 on Saturday. It turns out her tires were in REALLY bad shape and needed to be replaced. I had never been to this place but, as a woman, am unfortunately used to getting hustled when it comes to car repairs. But this time I did not feel like I was being scammed at all. He showed me how bad the tires actually were and they were clearly not safe for my daughter to drive. He quoted me a price for all 4 tires and then realized he didn’t know if he had 4 of those tires. He said if he did 2 of the cheaper ones but had to use 2 better ones he would still honor the original price. He was able to get all 4 of the tires and did the alignment as well. I was pleasantly surprised that I was charged $100 LESS than quoted. Charles was exceptional. Clearly he is a dad and understands how important the safety of our kids are. This was the first time in my 63 years that I actually felt comfortable bringing my car in to be serviced. They were honest, respectful, personable, efficient and friendly. Shoutout to Charles for being genuine. There was a good vibe among the employees and you could tell they had good teamwork!! Shy was very nice and helpful. Cameron’s did an excellent job putting on the tires and I believe Kevin was helping to get the job done quickly as well. We were out of there by 615! Thanks for doing such a great job. I have already bragged about you all to my family!!
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November 2023 by Daniel V
Brought my car in to get tires I bought installed. I called and was told that they could get my car in at 3pm. I decided to show up early at 1pm since I had nothing else to do, don’t mind waiting, and wanted them to have plenty of time to do the job on a Sunday. I went back to the shop at 4:15pm - a little before they’re supposed to close at 5pm. At around 4:45, the person at the front lets me know that they can’t install my tires since they “don’t fit.” I told her that they’re the exact same size as the ones on there. She said that the tech couldn’t get them on and that I would have to go back tomorrow when there’s more techs so they can get the tires on. Hmm.. apparently they don’t fit today, but they’ll fit tomorrow? How odd.. Drove home with 4 hours wasted and on my old tires. Not planning on going back.
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November 2023 by Ian Krueger
I have gone to the same place for years for new tires, I randomly decided to call this Troy location to get a counter quote and let me tell you they have earned my future business. The manager Charles is a very stand up and honest guy, not only does he embody professionalism he goes the extra mile to make sure his customers are taken care of and are happy. I’m highly impressed and would recommend his services to anyone I know.
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November 2023 by Vincent Poma
Charles took great care of my vehicle and service was incredible. Charles sets an example for how management reflects a company as a whole. He makes sure the customers are comfortable and happy. For this reason I will be back for all of my vehicle’s service needs.
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November 2023 by Lauren Haight
Stopped in today for an oil change. They did a tire rotation as well. The girls at the counter and manager Charles were so helpful! I had some terrible experiences at a competitor and so happy I found this place. While I waited for my car, they offered beverages and kept checking on me while I worked in the lobby. Very accommodating and customer focused!
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November 2023 by POWER’s Words of the Day
WOW!!! Charles the Manager had EXCEPTIONAL CUSTOMER SERVICE & was after to get my car in and out and I wasn’t overcharged.
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October 2023 by Alex Fung
Charles, Dan, and Chris were all wonderful to work with. Great customer service and timely repairs at reasonable prices.My car is in production in the US as well as overseas. Depending on where it originates from, different parts are needed. Mine so happens to be one that rolled off the line overseas.I initially had another shop give me a quote and then hold onto my car for a week because they ordered the wrong parts twice. Once they realized what was going on, they tried to QUADRUPLE the price. Needless to say, I declined.I took my car to Pep Boys and explained the situation. They also had some issues with getting the right parts...BUT, unlike the other shop, these gentlemen stuck to their word and honored their initial quote to me.I cannot express how amazingly rare this is nowadays!They've made notes on my account that my car needs imported parts so moving forward, there shouldn't be any hiccups with correct fitment.I've already recommended this shop to my family and I will absolutely be bringing my patronage to them for future repairs!Thank you all for your hard work! I appreciate your integrity and work ethic!
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October 2023 by Miranda Loftis
Had a wonderful experience fixing my suspension, very affordable and fast work. They are very honest and have your best intentions in mind. Definitely have a good place to bring in my car now!
