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March 2024 by Ted Jordan
Great place to find love ❤️
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November 2023 by Sean Seidel
This is the best planet fitness in the area in my opinion. After visiting several nearby locations, this one always feels clean, has staff that works, and the equipment spread makes sense. Thank you planet fitness for providing a friendly, safe, enjoyable work out environment!
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November 2023 by Robert R.
As the member of the very first planet fitness 30 years ago in Dover New Hampshire I have literally been in over 100 locations as I am a public speaker and I travel all over the United States. With that being said I have a pretty good idea of which gyms in this industry are successful and as to why. What stands out for me at this particular Planet Fitness in Troy were moments during my workout that readily made an immediate impression on me very favorably. The equipment is in superb condition with no machines currently requiring maintenance. Good God at these other clubs I don't understand why a piece of popular weight resistance needs 3 months for somebody to attend to it (farewell pec deck in Austin, Texas). Lol. I found the Maple Rd. club to be incredibly clean and a great sense of energy amongst the clients and I believe that can only happen if they feel welcome which is not always the case unfortunately in some franchises (hello Cumberland, Maryland take note here of the professionalism in Troy). My sense of welcome began the moment I entered and I met the wonderful Shatara who was able to readily provide information for suggestions regarding a couple of questions I had. Very kind and thorough. Then as I said goodbye to her on my way out, a fine employee who was delightful in every sense of the word, Monika, told me to have a nice evening. Now you might not think that's exceptional customer service because of the fact that Monika did that but let me tell you something. I would venture to say that only about 8 or 9% of these clubs tell you to have a good evening as you exit. Saying goodbye really communicates that you are valued more than anything. Unfortunately with the current work ethic in our American culture employees would rather be on their phones or speaking among themselves doing the bare minimum for the clients (hint hint Milwaukee). So a 'have a nice day,' goes a long way and it is inviting in the sense that you want to return.Thank you all for a pleasant evening. I am most grateful.
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November 2023 by Ted J.
Yep, this is the place to workoutPlenty of equipment, good service, right temperature and pressureNothing more you could ask for
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October 2023 by Benjamin Rush
Nice location. Pleasant and attentive staff. Have seen a few spider tho ?
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October 2023 by Reggie
Great Facility! Very Clean! Excellent Black Card Area!
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September 2023 by Renay Brown
Clean environment. Staff wad friendly
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September 2023 by Mary Jo Hermiller
Today was my first workout visit to Planet fitness. The staff is very friendly and welcoming. The whole gym is very clean. All the people working out cleaned their equipment after use. That was nice to see. I was very happy with my time there.
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September 2023 by Amy
Horrible, front desk people are so rude, and told me that my blackcard guest used the massage chair, so they would punish me and general manager will talk to me to threaten me, let me listen to manager's criticise. Immediately cancelled the membership card. Gross place
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August 2023 by Antoinette Soranno
Someone put a lock on MY stuff and the manager was upset that I broke the lock. No one handles a stolen vehicle or wallet after I leave a gym other than myself - they wanted me to wait for them to ask everyone in the gym if it was their lock? Makes 0 sense at all for that. The gym was packed. There are people in the shower, people in the bathroom and locker room, people in the spa, etc NO ONE in their right mind would let their stuff be locked with someone else’s random lock on it and be okay with that and with waiting over an hour for you to find out who did it. The manager approached me after and told me it wasn’t okay for me to do that. Frankly it wasn’t okay for that to be handled that way and I will no longer come back to this gym. Absolute insanity.
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July 2023 by Daniel Ring
Gym stays clean, paper towel dispensers are rarely left empty for long, Meghan (trainer - sign up for her classes) does a great job with keeping the classes fun and challenging, and Manny is an excellent employee.
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June 2023 by Google user
First time visiting this location. This is a beautiful planet fitness. Everything is well maintained, clean, modern, etc. There are showers, big locker rooms, new machines, massage chairs, etc. The front desk is full and kind and helpful people, and the space is huge with many options. This is a great gym.
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June 2023 by Spencer F.
Called to cancel membership. Planet fitness never cancelled the membership. Kept charging for months
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June 2023 by David Sayah
First time visiting this location. This is a beautiful planet fitness. Everything is well maintained, clean, modern, etc. There are showers, big locker rooms, new machines, massage chairs, etc. The front desk is full and kind and helpful people, and the space is huge with many options. This is a great gym.
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June 2023 by Summer Cartwright
Superclean gym and nice staff. Very posh blackcard member area. This is definitely my favorite planet fitness location out of the seven or so I've been to. Only downside is that it's super crazy busy for a while after 5, but that's to be expected because of location.