-
November 2025 by kelly munro
I purchased a quilt and shams last fall and used for the winter and packed it away for the summer. I noticed that the stitches have broken in multiple places. I called CS and they said they could give me 10% back. They said it was wear and tear and over thirty days. Very poor quality. This should not be happening on a product used less than 6 months. PB is expensive! Very disappointed! Won’t buy there again
-
September 2025 by Dennis C
Unless you are buying a floor model, be prepared to wait 6 months for furniture. Ordered a chair in June. Coming in December. Went back in a few weeks later to see if I can add. Nope. February. If you need to decorate/furnish from the ground up, this isn't your place. Go to Arhaus instead. Better quality, most everything ships in a week, and with discounts, is similarly priced.
-
August 2025 by Linda Urban
Do not buy their gift certificates online! I ordered one this morning for a wedding I was going this afternoon. I tried first to buy the actual gift card at 3 different stores that indicated they had them. Not one of them had any in-stock. It is 7pm. Tracking my order it says that the gift certificates were delivered hours ago via email . I dont have them. Feel bad....it was a $250 gift card for a boss in which several co-workers went in on . So not only did our card go empty, I STILL have no certificate. Now I read all of these horrible reviews. Will ask for a refund!
-
August 2025 by Tamara Furman
One of the best Pottery Barn Stores as the team who works here are service-oriented. Helpful and friendly.
-
February 2025 by Sha Jo
Quality Furniture, very solid and refined. Love the Scenery and Very Friendly Staff. Its really a Very Relaxing Atmosphere.
-
January 2025 by T S
Staff is friendly. Just low stock and not worth the trip with what is available online. Quality is decreasing as well in their products
-
November 2024 by Riley Moore
Horrible customer service, I called looking for more information on a product and the person I spoke to had a horrible attitude.
-
November 2024 by Michael Malone
This company shouldn't even be in the business of selling furniture. It's been six weeks since I placed my order, and still don't have any set date on arrival. Forget about contacting customer service, they're no help either. Pottery Barn will gladly take your money, but fall short on producing! I wish I would have read all the reviews before placing an order with them! Get your act together Pottery Barn! There are many other stores you can buy furniture, and get it a lot quicker!
-
November 2024 by drhombus
Staff was very rude
-
October 2024 by Stephanie Scott
Enjoyed design class
-
October 2024 by Steph anie
Enjoyed design class
-
August 2024 by Dee Szmrecsanyi
Love their design services to help outfit your home!
-
April 2024 by Monica Tonucci
I love their products but costumer service at this store is bad. Today I waited for a long time to be assisted without any luck, one was with a client all the Time I was there, and the other on the phone, all of them without a care of people standing waiting for them. So I left and drove 8 miles to the Rochester Hills location and there the service was very spectacular!
-
February 2024 by Tim Othy
Great stuff in there, staff was friendly
-
February 2024 by Paul Shailor
Bought an expensive bed frame thinking it'd last a bit. Lasted just over a year before it broke. Contacted them and was told they only provide warranty for their products for 30 days.I'd expect that from Ikea, but man it's just proof that just because you spend money on something it won't last.Honestly just go to a different store. They really aren't worth it. Their customer service is also appalling. They refuse to put anything in writing and when asked for proof of their policies they hung up.
