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October 2025 by Walid Alhussaini
Excellent customer service. Beautiful place for to buy wonderful items for kids.
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September 2025 by Shannon Thorington
Went in the store to ask a simple question about returning a personalized item. Just wondering if that was something that they did in store when I asked associate she said she had to ask her manager because it’s 50-50. The manager (Brian)approached me, looked me up and down like I did not belong. He told me the answer was no, which would have been fine. But after I continuing to look around the store, I saw 2 personalized items that had been returned on the shelf. They don’t have personalized items on the floor unless they’ve been returned.
I guess they that Sarah return her item.
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August 2025 by Lisette Saucedo
If you want to deal with rude employees shop here! Never again.
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August 2025 by Corrina McCowan
I had a very disappointing experience at this Pottery Barn Kids. As a young mom, I came in with my brother to shop for my child, but instead of being welcomed, we felt racially profiled by the associates. The way we were watched and treated made the entire visit extremely uncomfortable. Shopping for your kids should be a joyful experience, not one where you feel judged or unwelcome. I hope management takes this seriously, because no customer should have to feel this way.
We will not be back.
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July 2025 by Chelsea R
We went crib shopping today and visited two other well-known stores, but were disappointed to learn they no longer had nursery furniture on the floor for us to see. We ended up making a 30-minute drive to Pottery Barn Kids, where we were greeted by Brian, who turned our entire experience into a beyond positive one.
Brian was knowledgeable, easy to talk to, and showed us all the options that matched our interests. He gave us time and space to browse on our own, so we never felt pressured to make a decision. He also helped us create a baby registry and added the items we were interested in.
Brian truly went above and beyond, and we are so thankful for his help in giving us such a positive experience and memory.
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June 2025 by M I
Do not get nursery furniture from here. You will be waiting months and have zero communication. They will pull a bait and switch on you when you order and give you reasonable delivery dates but then they will keep pushing it back with no care or compensation. They will hold the delivery of some items pending the others. I spent almost $6k on a nursery set and chair that was to be delivered in June/july. Now it’s pushed to October. They won’t even let me cancel the chair because it’s “special order” and inform me that I should have been told it takes about 6 months. No one told me that nor does my order sheet state that, it states June! What is special about a chair? I can go to Ashley Furniture and get one in a week. Believe the reviews you read. Do not order. They will take your money but that’s about all you can get guaranteed.
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May 2025 by Soundarya Avinash
The staff were kind and helpful, and I appreciated that they personalized the bags with my child’s name—that was a nice touch. However, I felt the pricing was quite high, especially for adding the name to the backpack and lunch bag.
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April 2025 by Vika Laurette
Terrible experience here with a return. Would absolutely give zero stars if I could. Definitely won’t ever be shopping here again. The employees were extremely rude to me and had such an attitude about me returning an outfit that didn’t fit my daughter, I’m so glad I didn’t bring her with me that day. Their behavior was unacceptable, especially with it being a store for children… disgusting and unprofessional.
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January 2025 by Cainnear Hogan
Had a wonderful time shopping at this store. The sales reps are so helpful - especially Grace. She went above and beyond to help me pick items and setup my registry. Will always order directly through this store for my PB Kids needs because they are so wonderful!
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December 2024 by Debbie Redlin
I love this Christmas onsie!!
It's comfortable and so cute!!
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October 2024 by Diana Brodkin
nothing new to share. terrible company. terrible service. terrible delivery. terrible everything! 8 k on an entire room and i’m being treated extremely poorly.
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November 2023 by Sweet Nen
Ordered animal rocker $231. With shipping to my grandson in Texas instead it was shipped to me in Michigan now I am out of pocket for anothershipping fee. I am so angry ? ? ?
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August 2023 by Thomas Scully
The level of service is absolutely atrocious. Long story short - We had purchased a set of cribs and conversion kits for our twins - not cheap - but they are good quality. We chose PB because they had the quickest delivery frame - supposed to be 5th of July. Took a day off work, no show. This went on for WEEKS basically up until where it became a genuine question if we were going to get in time.Back and fourth, call after call. No reason - just passing blame. Eventually we find out they are still in warehouse. And when they got close enough I called the local warehouse and had to pick them up myself. Received on August 11th. Almost 5 weeks after original delivery date.What was I offered for the delay and wait? $50 delivery charge returned. Worse yet, I found the company who makes the cribs has a website where it’s cheaper.After years of shopping Pottery Barn and Wiliams Sonoma - this is insane. I do not suggest shopping online - just go to the store.
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May 2023 by Sabreena K.
Extremely horrible customer service. Our box was completely destroyed upon delivery. Materials in the box were exposed from both sides of the box. I thought paying for a quality crib would ensure a good experience but I was very wrong. Would not recommend buying anything from this location!
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December 2022 by Joseph Clement
We had a great experience inside of the store, shopping for nursery furniture. My wife came in a month ago for an order pick up and sales associate Michelle remembered her name. They were patient, attentive to our needs, and just an overall great experience. As we were checking out, Heidi joined in on the conversation and made the experience that much better. Overall, we had a great interaction with everyone in the store and got exactly what we needed, and more.
