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February 2024 by Somya Prakash
Amazing instructors and great ambiance!
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December 2023 by Kristin Frohn
Many years enjoying great classes at this address…Pure Barre becomes a bit of addiction. Physical Results and feeling awesome - what more could one ask?I know…a group of like-minded people that becomes a community!community
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December 2023 by Alexandra Panson
I'm so sad to have to write this, but after being a member since 2017 as well as employee in Pure Barre Phx and Central Phx, I found Pure Barre Birmingham/Troy to be unprofessional due to a double charge error with no simple resolution of returning the money or providing the 8 class pack for the next month (since charged a month early). No follow up after multiple emails, a voicemail and discussion in person. This is not something the owner I worked under would have allowed to carry on. Although this is a good side workout to support cardio and weight lifting, business will have to be at Barre Code.
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December 2023 by jennifer McMahan
I was a member for over 3 years. Unfortunately I'm now a Barre member elsewhere. The parking is awful, they'll charge you more each month without asking. Even if you're locked into a rate. Very unfortunate, be aware of these issues. I do wish them nothing but the best.
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March 2023 by Mary Emerick
Great instructors!Management and customer service is absolutely horrible!!! Fraudulent billing…beware.
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August 2022 by Kari Adamske Askew
Has been continuing to charge even after membership canceled. Never answers the phone or return phone calls. Owes $500 back in membership fees collected after cancellation.
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March 2022 by Heather R.
I recently joined as an unlimited member. The staff are very friendly and make an extreme effort to learn names, provide positive encouragement during class, and help everyone get the best workout for them. I am really enjoying the classes (and pulsing to the music).
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December 2021 by Alexis Levitt
Do not waste your time with this location. Worth driving further to a different studio. Along all my moves and travel I’ve been to ~7 locations across various states, being a long-term member at 2 of them.This location is unprofessional and uncommunicative. They are uninterested in anyone who doesn’t want to sign up to be a member with card on file- when there are multiple reviews on here about unauthorized charges. Refuses to answer me on class packages. Do not answer their phone or call people back. Can’t get into a class and they don’t want to sell packages. Totally blown away by the lack of professionalism and business ethic.Love Pure Barre! If you do too, drive a bit further to a better studio.
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June 2021 by Abigail Selander
UPDATE 3/2021: After being a “valued client” for 3+ years (even charged full price for a monthly membership over the course of the pandemic) and having to cancel my membership at the end of my contract in December 2020 due to medical reasons, PB has thanked me by continuing to charge me monthly for 3 months in a row AFTER membership cancellation. I have emailed the business twice, without response. I had asked that they delete my card on file as I am not an active member and requested a refund for services not rendered. To date, I have not received any response. I have had to report the charges as fraud to my credit card company in order to get a refund that is rightly due and owed. This also happened multiple times while I was an active member, often being charged double. They had a lifelong client, but lost one due to poor management and consistent fraudulent charges. Buyer beware.
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June 2021 by Maddie G.
I hate to leave a 1-star review after enjoying this studio for so long, but I had a bad experience that I hope others don't have to deal with, so I wanted to share... I stopped attending the studio February 2020. In August, I received a call from a collections agency stating I owed $360 to this studio, even though I hadn't attended classes all year and did not authorize any membership renewals. I reached out via email and phone repeatedly to Pure Barre to discuss, but received no communication. I was worried about the charge affecting my credit score, so I paid it and thought that would be the end. Several months later, I receive another call from the same collections agency, this time for a charge of $419 for Pure Barre. Again, I called and emailed repeatedly, even emailing/calling the corporate headquarters, but received no communication from Pure Barre regarding this charge. I paid the collection because I'm worried about the impact on my credit score, but reached out to Pure Barre to request a refund. I haven't attended class since February 2020 and received zero communication from Pure Barre but yet I owed collections over $700 !?!? This is inexcusable to me and I still haven't received a refund. I understand covid has been tough for fitness studios, but by conducting their business this way, Pure Detroit/Birmingham has lost a customer (and I'm sure I'm not the only one).
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May 2021 by camille nelson
Great classes,teachers and experience. Best 50 minutes of my day.
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April 2021 by sandy menczer
If you are looking for a total body workout this is for you. A life changing experience. Excellent teachers with members who are fun and encouraging.
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April 2021 by Lisa S
Classes are packed & there’s no social distancing. Poor communication to clients that buy packages under the notion that the studio will follow covid guidelines, only to be elbow to elbow in class. Love PB but will be moving to a different studio because of this.
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March 2021 by Brianne Bouska
There are lots of places to work out these days, but PBB is one of the best. Great owners, great teachers, and great workouts. I really feel like a lot of boutique workout places can get cliquey and judgey, but PBB is not like that at all. Everyone is welcoming and warm—you can come at any age, with any body, and in fancy or not so fancy workout clothes and feel like you belong.
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August 2020 by ChristiesSRT8
I’ve been going to this pure barre for 2 years now. They’re the absolute best! I came in off of a Groupon, and they’ve been nothing but welcoming from the beginning. The owners and teachers are wonderful! Especially during these times, the zoom classes are great!
