Sally Beauty in Troy is a destination for thousands of salon quality products at budget friendly prices, covering hair care, color, tools, cosmetics, and nail care. It carries top brands and inspires pro results at home. The staff is consistently described as very helpful, professional, and sweet, with excellent customer service. Employees greet customers immediately, offer clear comparisons of products, and help shoppers choose the right items quickly. They demonstrate incredible patience, whether helping first-timers with bleaching and vibrant colors or searching through new shipments to find a specific item. The manager and associates provide personalized recommendations, explain how products will work, and even write down step-by-step instructions. While staff offer basic tips, the store also provides a free Licensed Colorist OnDemand service for expert guidance. Many customers report the best experience, becoming returning customers thanks to the satisfactory results and supportive, never-rude service. All products are backed by a Love It or Return It Guarantee.
A gracious woman helped me with my purchase, she made sure I got the absolute best deal by combining special offers and discounts. I saved probably more than I spent.
Location is great, central to all shopping. Staff is always helpful and friendly.
March 2026
Everyone here is so nice and so knowledgeable on hair care, I ended up buying a few additional products because of their recommendations and my hair has been so smooth and feels so healthy!
December 2025
Renee was very helpful. She helped me get the best deal and more bang for my buck.
Erika and Jackie helped me the last time with picking out a blow dryer. They were friendly and understanding of my hair needs.
