Sally Beauty in Troy is a destination for thousands of salon quality products at budget friendly prices, covering hair care, color, tools, cosmetics, and nail care. It carries top brands and inspires pro results at home. The staff is consistently described as very helpful, professional, and sweet, with excellent customer service. Employees greet customers immediately, offer clear comparisons of products, and help shoppers choose the right items quickly. They demonstrate incredible patience, whether helping first-timers with bleaching and vibrant colors or searching through new shipments to find a specific item. The manager and associates provide personalized recommendations, explain how products will work, and even write down step-by-step instructions. While staff offer basic tips, the store also provides a free Licensed Colorist OnDemand service for expert guidance. Many customers report the best experience, becoming returning customers thanks to the satisfactory results and supportive, never-rude service. All products are backed by a Love It or Return It Guarantee.
Been going to Sally's since I was a teenager, I'm in my 30s now. This location is great, the staff is always so friendly and helpful.
June 2026
Visited the John R store in Troy, MI, and received outstanding service from Cheryl. She went above and beyond to assist me, demonstrating excellent product knowledge and a wonderful attitude. It’s rare to find such dedicated and friendly customer service these days. Cheryl is a true asset to this store!
April 2026
A gracious woman helped me with my purchase, she made sure I got the absolute best deal by combining special offers and discounts. I saved probably more than I spent.
Location is great, central to all shopping. Staff is always helpful and friendly.
