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November 2024 by Mike Cook
The service was excellent.
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November 2024 by Indya Willingham
I had the pleasure of getting a brand new Cadillac xt6 from Keith Perry. He made that the process was quick and easy. The customer service I received from him was top tier and I will be sharing his name for business with everyone I know. If you are getting a car from Cadillac of Troy make sure you ask for Keith!!
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November 2024 by Richard Caretti
Great service by bob robb
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November 2024 by Jonathan Chinchilla
Shoutout to Matt and the service department for getting my CT4 working as originally designed. My car’s issue was quite unique but the service team did their due diligence and were very thorough until the problem was solved. From the beginning of my appointment to the end, everyone was very professional, friendly and answered all my questions. Will definitely be back for future services!
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November 2024 by Liv Nims
The staff was absolutely amazing, Keith was able to help me find my dream truck. I'll definitely be seeing them in the future when looking for another vehicle to buy.
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November 2024 by india williams
Keith Perry was great! Helped me get a brand new xt4 thank you!
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November 2024 by Matt Paszczykowski
My wife and I had such an amazing experience at suburban Cadillac of Troy. The sales team is amazing. Amy and Lindsey were so patient with us. I drove from Toledo to purchase a jeep wrangler and they stayed connected with me through the whole process. I highly recommend suburban Cadillac of Troy 10/10.
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November 2024 by Joel Lee
Management ignored my phone call, and later a BBB complaint. Suburban processed my lease turn-in late, they were too busy on Friday, resulting in a $789.98 extra payment fee by GMF I had to pay. Don't expect this dealer to resolve your issue, whatever it may be. I like the shuttle driver, Salvatore?, he gets a star. ?
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November 2024 by Wilneshia McGahee
I scheduled an appointment to ensure that my requested service could be performed in a timely manner. However, after waiting for over eight hours, the service was still not completed, and I was not offered a loaner vehicle to accommodate my transportation needs.
It has now been over 48 hours since my appointment, and I have not received any updates on whether the necessary parts have arrived or when I should return to complete the service. I had hoped for better communication and am disappointed by the lack of follow-up.
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November 2024 by Mike Keenan
Mike Yezak. Best service advisor ever!
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November 2024 by Tom Ervin
I brought my my Cadillac to be serviced at Suburban Cadillac of Troy. The service advisor I was assigned to was on leave the day I came in to check on my repair.
Jack Bergman, another service advisor, saw I needed some information and he immediately went to determine the status of my repair. He came back and reported that it would be repaired that afternoon and that he would call me when it would be ready.
At 3PM sharp, he called to say it was ready. He also explained the repair that was made.
Now, that's good service!
Thank you Jack Bergman!
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November 2024 by anita dado
Mike is always pleasant. He never seems bothered by questions and for that reason I always request him to handle both of my vehicles.
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October 2024 by Rachel Mrosz
The whole team at Suburban Cadillac of Troy was a pleasure to work with especially Keith Perry!
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October 2024 by Matthew LaRocca
Brian Burrell, the vehicle acquisition manager, purchased my used Jeep at a fair price and made the transaction very easy. I highly recommend calling him if you have a used car to sell!
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October 2024 by James Lowe
Go see Keith Perry, he’s got ya ?
