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January 2024 by Lisa Simpkins
This dealership is incredible. Their service and the way they treat their customers is second to none. My family has been going here for 10+ years. Every experience gets better and better.Just had the easiest and ~funnest~ purchasing experience with Reggie. He went above and beyond from start to finish. He made my purchase fast and easy. He was very informative, timely, and always quick to respond to any questions. Also made the process very special; nothing beats a giant bow on a new car. He also correlated with finance to make the entire purchasing process seamless. Financing also made me feel confident and very excited with the warranty options that I chose. I couldn’t be happier with my new ride. ?Also can’t say enough positive things about the service department here. I wouldn’t take my vehicle anywhere else. Recent shout out to Kyler and Jake!! Even with a busy schedule they made sure I was taken care of. They’re personable, thorough, efficient and sincere. The entire service department exemplifies true customer service. They are welcoming from the moment you pull up. It is such a relieving feeling knowing that I can rely on this dealership to keep my vehicle running efficient and safe, as well as protect my investment!Thank you thank you thank you all for everything!
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January 2024 by Rachel M
I am not sure why the oil change was $84.00. I have never paid this much for one prior to this visit. It took over an hour and a half for the oil change to happen. I know other cars required service before mine but I’ve also never waited this long. Two new experiences for me. On the bright side, Markell was great and attentive. I will return but it’d be nice to hook me up with a coupon because that’s like comparable to an Uncle Ed’s price and that’s AFTER they’ve swindled you to get a new air filter and wiper blades.
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December 2023 by Honeydew Melon
The ease of buying our new truck was amazing! Right from walking through the door till we left our experience made us feel at ease. Our salesman Kyle went above and beyond for us! We were leaving to go out of town and Kyle made sure our new truck was ready for us when promised and they even switched over our cover from our current lease to our new leased truck while we were doing paperwork so our truck was ready to go when we were! Suburban has definitely gained our business in years to come! Thank you to Kyle and his entire team!!
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December 2023 by 0013
I called, found out that the Chraisler Pacifica was in stock, and made an appointment. I drove 4.5 hours from Toledo to Detroit, but they couldn’t find the car in the parking lot. They started offering other options at twice the price. I don't recommend it
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November 2023 by Celina Buono
This is my second time working with Adam Smart to find a car that is a good fit. He has now sold me two vehicles! I appreciate the way that Adam handles sales. I absolutely hate when people are pushy and make you feel like you must make the purchase the same day, as I like to think things over and do my research. Adam is not like that. He is patient, provides you with all of the information, and allows you to make the decision for yourself. Once I finally decided what car I wanted, the Troy dealer did not have the particular color with the features I wanted, so they did a dealer trade. Once the car came in, Adam sent me a picture of the car and we set up a date to sign all the paperwork. In fact, I was able to send him a lot of my documents over the phone to speed up the process the day I picked up my car, which was nice. Adam is truly a great person and salesman. He is also always reachable by his phone and is a great communicator. I would highly recommend seeing Adam Smart for your future car purchases, you will have a great experience and want to continue to come back to him.
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November 2023 by James Silver
New car sales are awesome here! I have bought 3 new cars from this dealership. My wife and I love Maria. Plan to buy another Jeep Grand Overland next year for my wife. Service manager is great and addressed a big problem with prompt attention providing an immediate successful solution. Kyler is definitely the service guy you want to work with. He is patient and understanding. I feel he goes above and beyond to address any and all concerns as well as options available.
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November 2023 by Dhlí D.
absolutely shit. they ignore all text messages and you can't call bc it's a fucking automated messag. I will never go here again and will never buy or recommend this place or dodge in general
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November 2023 by Tim Early
Leased a 2023 Grand Cherokee in late July, at the first carwash we noticed that the front headlight was defective. The headlight lens was held open by a plastic tab and water was pouring into the highlight. We contacted Suburban and made an appt. to have it fixed. after dropping off the vehicle and 10 days later, we picked up the vehicle and the rep told me he had personally checked the vehicle, and the repair was 100% complete. He had us sign for the completed repair before even showing us the vehicle, that was a red flag. When we finally found our vehicle, the front headlight lens was scratched, they didn't replace the headlight, they cut the plastic tab off and scratched the lens in the process. We also noticed that the front grille trim was loose on the side of the headlight repair. So, we went back in and brought out the rep to look at the repair he had said he personally checked himself and showed him the scratched lens and the loose grille trim. He apologized and said he would have the parts ordered and would give us a call at the end of the week. One week turned into two weeks and we contacted him via text, he said he was still waiting for the parts. we asked him where was the follow up phone call? Where was the communication? He agreed that he had let the ball drop and said he would follow up. This was August 11th, and that was the last time I heard from Kyler the rep. We've reached out to him with no response. It's October 12th and we are still driving our vehicle with a loose grille and scratched headlight. We cannot call the dealer and talk to a real person, haven't been able to talk to a manager. We are completely dissatisfied with our experience at Suburban CDJR of Troy.Update: 10/30/2023After writing my review, CDJR reached out to me and scheduled my repair. Dropped the vehicle off, they provided a free loaner and I picked up my vehicle with a new headlight and grille installed. There is a piece of trim still on order which they said they would contact me for the repair when they get the part. I wish they would have handled things better the first time, but all a customer wants is good service and a reasonably good experience. CDJR has made effort to make things right. I’ll repost when they finish the trim repair.
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October 2023 by Danielle Nolan
I went here for warranty work. A 3 week job turned into 7 weeks, the shop outsourced the work. Contacted my adviser Joseph for updates , was told multiple times he didn’t have one. I had to call the collision shop. After 5 weeks I finally was able to pick it up. Wasn’t fully fixed, had to leave it for them to send it back to the outsourced shop. Was told it would be #1 priority. Another 2 weeks, finally got my Jeep back and the windshield was whistling. Left it again for them to fix, was told to come back next day. Went to pick it up, once again the windshield was still whistling. Was told by Joseph the dealership would reimburse me if I was to take it and get it fixed myself. Joseph keeps telling me it’s in the works. It’s now been 3 months and no answer. My husband and I have contacted the dealership via text, like calling the dealership directly says to, and Joseph directly and have not heard anything. I filled out the email review very positive, thinking Joseph would be able to help get my reimbursement back in a timely manor but I’m now thinking I’m out the $600 I paid for a new windshield. Tape job was done by the tech that rode with my husband, who also heard the whistling.
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October 2023 by Chris Galford
We started the buying process on line, picked out the vehicle we wanted, played phone tag the next day, but finally was able to get in touch with Reginald Williams, he got everything ready, for us, found us a close match to the vehicle we had originally picked out because the one we picked out was already gone. I stopped in for about a 20 minute visit to look at the vehicle he had to find for us, gave him a deposit, vehicle was delivered two days later. Very smooth process can't say enough about Reginald and his efforts to get us the vehicle we wanted and in a timely manner. Whole process took about 4 days, not to bad considering he had to find a vehicle and bring it to the dealership. Will definitely be working with him on our next vehicle. Thanks Reginald
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October 2023 by Chris Prieto
My best friends sister had car problems. The service manner took care of them right away and they had excellent service.Employee Samuel did a very good job of making us comfortable. And making sure we understood the bill.I think Samuel went out of his way and that was a nice thing from a customer.
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October 2023 by Mayank Gusain
Horrible experience!The sales person I worked with told me that they will address all the issues before delivering the Vehicle. It never got taken care off. They charged me $400 for detailing the car which never got detailed from inside. PS the attached pictures.I didn’t get the truck the same day, when I closed the deal because the sales person promised me that they will fix few things and the next day when I got the delivery there was a light which was broken. See the pictures.Please be very careful when buying your vehicle from this dealership. I am not going back to this dealership ever again. Very unprofessional behavior by the sales man after the vehicle was sold.
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September 2023 by Patricia O.
I should have looked at the Better Businessman Bureau reviews before even going here!!! False advertising . My car was listed as having Sirius XM. Jarrod Bell the sales person knew I was trying to set this up before I left the dealer but never said anything. After hours spent trying to get it connected, I called and brought the car into service. That's when I was told that the car I bought , that was advertised as having Sirius XM , did not have that option!!! It was clearly stated in the ad "Sirius XM radio". I went back into the dealer and they said oh, well we're not responsible, just get the app!!! What a bunch of crooks!!! They take no accountability, management is horrible!!! Oh, just steam from your phone. It's to much work to install!!! I would not trust a word they say. They went as far as to put a Sirius XM pamphlet in the glove box.They do not stand by their advertising and Jerrod Bell cannot be trusted.
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September 2023 by Brad C.
I purchased a used BMW from them and would not recommend the dealership or the salesperson, named Madison.Agreed upon a price and then they added a $300 "recon" fee. When I questioned Madison on the fee, she said things were done like an oil change and other needed/scheduled services, but could show no proof of these services being done. This fee should have been explained when negotiating the initial deal. On top of that, getting reimbursed for the extra key that should have come with the car took weeks of calls and texts, most of which were ignored.Go elsewhere if you're looking for an open line of communication when making a significant purchase, like a car/truck.
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September 2023 by Amie
I had a wonderful experience at Suburban CDJR of Troy. I worked with Joe Thomas who was incredibly helpful, knowledgeable, and friendly. He went out of his way to help make my experience great and to help me get the vehicle I wanted. This dealership in general seems to have a "no pressure" approach that doesn't focus on the sale but rather supporting the buyer. I really appreciated it. Thank you, Joe!