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February 2024 by Gaurav Joshi
They did a great job overall on my front Hyundai bumper. Car delivery was delayed by 1 week, but that can happen as they open the parts and found something need to take care and this also needs approval from insurance company so there is a delay within an acceptable window. Michael Robenhurst was a great coordinator during this complete process!
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January 2024 by Jeffrey Cawood
They did a fantastic job on my Defender, and Rachel Edgington was very professional and a pleasure to work with! HIGHLY recommend Suburban Collision of Troy.
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January 2024 by Corey Butler
Horrible , they are horrible had they had my jeep for 6 months lied about it being fixed didn't do anything besides steal a part in my trunk and said they couldn't fix it after the manager Viktor drove it out with a messed up transmission and refused to do the work after they received money but didn't fix any of the issues.
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January 2024 by Kimberly Butler
HORRIBLE... they have had my jeep for almost 6 months, lied about it being fixed and that they're waiting on one part that was supposed to be here this week, now they don't have any information on when the part will be dropped off.
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December 2023 by Melanie Corridore
CAUTION - They will take your car and keep it forever with lots of excuses. We had a small accident side street intersection - bumper and quarter panel… that was in June 2023…. They still have car!!!! It’s Oct 10! No loaner… just a mess. Do Not Go Here. They lie about timing upfront. (Current excuse is one of their other shops closed recently - moving business to this one) Progressive Insurance says unfortunately this is NOT news to them…this shop is very busy with very long delays. UPDATE - if they have your car and won’t complete the job… leave a 1 star review here. After posting this….the manager called us everyday and got car to us in 2 days. However we quickly realized our blind spot sensors don’t work now….but there is NO WAY we are taking the car back to this place. NEVER AGAIN.
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November 2023 by Azam
I advise against choosing this body shop. They operate at an exceptionally slow pace. Despite 24 days passing since I dropped off my vehicle, they only informed me recently that they cannot repair a specific part and need to replace it. Since then, there has been no further communication with me or the insurance, and it’s been nearly a month. I am genuinely disappointed with the experience.
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November 2023 by Kelly Finley
I have worked with Suburban Collision of Troy for a couple months now for the repair of my vehicle due to extensive hail damage. The vehicle was returned like brand new. Rachel was very responsive over the weeks of communication.
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November 2023 by Heather Klein
My 35th Anniversary Jetta GLI was rear ended by a Dodge Ram. Lots of damage and the car was subsequently with Suburban collision for approximately 5 weeks. During that time, my service writer, Mike, kept me updated on insurance adjuster visits, parts orders and repair status. When I picked up my car, I was delighted. It was beautiful, looked like brand new, very clean and the extras that I had requested were completed. The experience exceeded my expectations. Thank you, Suburban.
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November 2023 by Tod M
Suburban Collision repaired my Nissan Frontier after it was rear ended (by a terrible driver). Mike was my Estimator & Rep. I work on cars and know a lot of body shops, and take my cars to Suburban for a reason! Honest Prices, good service, & great paint work. My Frontier looks as it always did, and dealing with Suburban is painless and you always know what to expect! Great Job as usual....Services: Painting
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November 2023 by Jake Prater
Brought my truck in after getting into an accident. The collision shop was so professional and my car came out brand new! Rachel was amazing to work with and so helpful! I couldn’t have asked for an easier process. I would give them six stars if I could!Service: Body & Trim
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November 2023 by Danielle Boyar
After someone hit my husbands new truck I called this collision company because I didn’t want to get after market parts put on and Rachel assured me she would get me the real deal and she did! She was prompt on returning my calls and didn’t make me feel stupid that I didn’t know much about cars. Always afraid people will over charge me because I’m a woman and working with Rachel I felt comfortable and confident in my repairs!!! Thank you so much!
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November 2023 by Jason
I'd strongly advise against bringing your car here for repairs. Initially, I was told it would take just two weeks to fix my vehicle, but after waiting almost a whole month for the parts to come in, those two weeks came and went, and my car was still sitting on their lot. To make matters worse, I received no communication explaining the delay; I had to keep calling for updates. Long story short, the repair ended up taking a whopping three months and upon picking up the car up the vehicle was still making loud noises despite i mentioned multiple time during drop off.
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November 2023 by Diane Hewson
Hit a deer. Very sad for both of us, although the deer ran away so, fingers crossed, I didn’t do too much damage to it. My car, however, did not fare so well. Thankfully, Rachel at Suburban Collision did an amazing job getting everything together and getting me back in my car. Car looks perfect!Services: Painting
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October 2023 by Erynn M.
****Updated review from pic**** If I could give -10 stars I would. My car stopped working less than 24 hours of me picking it up....My 4 month corporate car with less than 4000 miles... just adding that to state the car wasn't old and hadn't had any previous work done before my accident of getting stuck in a ditch where the airbags didn't deploy and it was in general exterior damage only. They were able to fix it within the hour! BUT... if testing would've been done adequately the first time that wouldn't have happened. Took my car to get diagnostic testing done due to me not trusting the service I received. LONG STORY SHORT... do NOT go here.
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September 2023 by Justin Horn
My Jeep needed to go in for repair and when I got it back, it was like new. The collision shop did a great job. Matthew Vervinck made sure everything was fixed and that the process went as fast as possible, highly recommend Matthew and this collision shop.Services: Exhaust
