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November 2023 by Chris Robb
Suburban Infiniti is a top notch dealership. I had to bring my Infiniti Qx56 down from Sault Ste Marie Ontario Canada to get a recall done. Sami was great to deal with and got me right in and out very quickly. Very friendly and helpful. Thanks for the great service!
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November 2023 by Council
HORRIBLE SERVICE at INFINITI of Troy!!!To start I had to call the dealership to see why the wrong date was placed on my vehicle window to receive an oil change and why my time to service light never came on which could've caused major issues had I not noticed it.Upon speaking with service rep I was told I should've been in 5000 miles earlier. I'm never late on maintenance on mv vehicle.I immediately scheduled appointment to get my oil changed and tires rotated.After my oil change & tire rotation were performed, I asked the service agent why I didn't get a printout of the multi-point inspection, a video or the recommended service needs at checkout like normal?He told me that everything checked out well other than me getting my milestone service needs like the coolant flush, transmission fluid changed and brake fluid flushed.I asked about my brakes because every time that I would stop my seatbelt would lock up on me like I was in a collision.Again I was told my brakes look good but I'll probably have to get front brake pads on the next oil change and to lets set up an appointment to see what's going on with the seatbelt issueI made an appointment for the following week to see what was causing my seatbelt to lock up on me when braking.On my appointment day I drove 40 minutes to to Infiniti of Troy only to be told due to them being short staff that day my vehicle could not be serviced and he didn't want me waiting in the lobby not knowing if my vehicle would be able to get diagnosed or serviced that day and they could provide me with a Lyft to get back home.Had I known that I wouldn't be seeing I wouldn't have come I got no text or no call telling me my vehicle could not be serviced at my appointmenttime.I was also promised that if they didn't look at my vehicle by the close of business that day they would most definitely do so the following day.The Service Rep called me late in the afternoon the next day saying my vehicle still hadn't been looked at but if I wanted to I could come back and pick my vehicle back up.My response was why would I do that and go through this entire process again because having an appointment and a warranty doesn't mean anything to Infiniti.I asked him to give me a date on when I could get a diagnosis on the issue but he could never give me a specific time or date.My vehicle had now been in the shop for two days with no diagnosis even after having an appointment..So after my vehicle had been in the shop for 5 days I FINALLY got a call saying we were able to look at your vehicle and was told I needed front and rear brakes, front and rear calibers, front and rear rotors, brake fluid flush, shims and several other items that were covered under warranty.This is when I began to believe some foul play was going on because a week prior, my service rep told me my brakes looked good and that I might have to replace only the front brake pads at my next service visit.To go from that to replacing everything means that my brakes were NEVER checked when I got an oil change or it's some funny business going on.If my brakes were NEVER checked by Infiniti service technicians that means someone falsified the multipoint inspection checks which put my entire family'sSAFETY at RISK!!!Moreover, I was out a total of $1144 for issues that I was told looked good and another $350 for having to rent a vehicle for a week while having to wait to get my car diagnosed and repaired after having an APPOINTMENT.I purchased my Infiniti because I thought I would have a GREAT customer service experience until INFINITY.Sadly it hasn't been!After having one of the worst customer service experiences at this dealership I'm definitely going to drive the hour to Novi to see if maybe they can provide me with the competent and reliable service that a luxury brand is supposed to provide.
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November 2023 by Ranier lopez
Sami is a cool dude he responds to my calls super quick and provides me with excellent customer service. He deserves a raise for giving infinity a good look. I also love infinity cars but not when there is an issue with mine but Sami makes it a lot less stressful.
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November 2023 by Patricia Insley
The delivery process was quite chaotic. While the systems failure what not necessarily their fault, the lead manager made the process stressful, by shouting orders at various people, deriding at least 2 people, and overall not helping move things forward. They were disorganized from the start. The finance person, Mari, was quite good and settled things down, but I would not want to deal with Eric again.
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November 2023 by patrick squillace
after a month of trying to correct some issues re my FX-35 with no success, I found Eric Fleming, sales manager. i was so frustrated when i ambushed Eric. he told me he was there to help, let's get started. i immediately felt hope. like this guy might know what he's doing. he does. he made a couple phone calls and my problems were solved. my interaction with Eric will keep Infinity first on my list when i shop for a vehicle. thanks, Eric.
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November 2023 by Jack Hardy
Although mine is a unique experience. Buying the car from out of state. I had a problem with receiving the title. They are supposed to be the professionals, they didn't tell me that I needed to get the Vin number inspected until after six weeks. I had an obligation in Florida two weeks later. With no title I couldn't get plates. So I had to drive my truck down and then my wife had to wait at home for another week to get the plates. So through on the extra costs of taking separate vehicles to Florida from northern Ohio. I called the General manager with no return call. I emailed them with no response. I emailed Lithia the parent company they said that they would contact Suburban infiniti of Troy still no response. So all I can garner from this is that if you have a problem this might not be the dealership that you want to go to. The vehicle purchase itself was not a problem. But like the old saying said buyer beware. Do some checking.
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September 2023 by Mustufa Boxwalla
Mr Haque was very professional, knowledgeable, polite person. I had a very pleasant experience leasing my new QX 50 from Suburban Infiniti of Troy.All the staff members were very pleasant and professional. It was quick in and out. Paperwork was ready and they were very transparent about the deal. I was happy to get a good car and feel good about the deal. Wonderful experience! I will highly recommend Mr Haque to my family for car sales.
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September 2023 by Bridget Jarboa
I had a great time and the best experience at Infiniti in Troy withEric Fleming, Ashraful Haque, and Sami in the service area, I would recommend them to everyone. They made my experience amazing, I drove 45 min to come here when I have a closer one near me. All their employees were happy to serve me with a smile !!!
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September 2023 by James Barringer
I had a great time today at my service appointment. Staff was very friendly and professional. Leo Carr made me feel extremely welcomed. It never felt like a business transaction. Service didn't take long , everything was explained in detail. I look forward to my next visit.
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September 2023 by David Stotera
Sales staff was very helpful and friendly. Even the finance guy was friendly and didn't try to pressure me into buying the extras. Feel like we got good value for our money (especially after talking to the Volvo dealer). One of the best parts was this Infiniti dealer has a "Sales Consultant" (thanks, Gary!) who showed us how to use all the features of our new SUV. Thank you also to Roland, Mario, Dino, and Eric!
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September 2023 by Chuck Jacobs
We had a very good experience despite apparently short of salesmen due to accident & illness. Several covered for us & it was pleasurable & efficient. We really like our new car.
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September 2023 by Dean Herzoff
I couldn’t image a better dealer than this. My father had an infinity SUV lease while unfortunately, having to undergo surgery for brain cancer. Can’t drive anymore. Had almost 2 years left on the lease, and when we brought it back you took it back with open arms and let us out of the lease. Made it easy, and smooth. Shoutout to this dealership for their customer support! Michael Herzoff greatly appreciates you all!!!
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September 2023 by Tara Nazal
This place is very untrustworthy. Called for an appointment was told 84$, then ended up being a 130$ bill. Manager called back and now says 111$. Then sent my car to the wrong address. It’s been a hassle with them all day and not worth the stress…beware! Look elsewhere!
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September 2023 by Dave Stot
Sales staff was very helpful and friendly. Even the finance guy was friendly and didn't try to pressure me into buying the extras. Feel like we got good value for our money (especially after talking to the Volvo dealer). One of the best parts was this Infiniti dealer has a "Sales Consultant" (thanks, Gary!) who showed us how to use all the features of our new SUV. Thank you also to Roland, Mario, Dino, and Eric!
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August 2023 by Dean Herzoff
I couldn’t image a better dealer than this. My father had an infinity SUV lease while unfortunately, having to undergo surgery for brain cancer. Can’t drive anymore. Had almost 2 years left on the lease, and when we brought it back you took it back with open arms and let us out of the lease. Made it easy, and smooth. Shoutout to this dealership for their customer support!
