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April 2024 by Lin Teresa
5 star service at the Somerset Location . The kind ladies there will go over and beyond to make sure you’re satisfied with the jewelry you are buying . Thank you for being excellent representatives of Swarovski !
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January 2024 by Swk K
Find that unique gift for someone or the perfect item you desire yourself!
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December 2023 by Sonja Brownbey
Jill & Angie are wonderful employee's.Thank you ladies very much
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December 2022 by Greg Fehlinger
First time I ever purchased anything from Swarovski was online. However, the order I received was for a different customer. I took it into this location (mind you, this location was not the reason for the mix up). I spoke with Jennifer who was super apologetic even though she personally did nothing wrong. Explained to me she would handle the mistake with the corporate office herself and refunded me my original order. She even had the correct earrings I purchased in store and was able to give me 15% off due to a sale they were offering at the time. She was fantastic and easy to work with. When I purchase earrings for myself I hope she is there to assist me. I cannot say enough about her professionalism and the empathy she had. Highly recommend
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August 2022 by Jim I.
Multiple attempts to call this store have failed they do not answer the phone and a lazy person has failed to empty the voicemail Box so messages cannot be left.
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March 2022 by Alexandra Tanasescu
Absolutely spectacular and beautiful in every way. Superman inside was stunning.
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December 2021 by Margaret Topous
Are we sure all these sparklies aren't???? All this lovely crystal is gorgeous.If you're looking for a special gift an exquisite necklace, earrings, watch or bracelet would be well received.Have someone who loves sparkles and a little thing to love, like a flower, animal or film character? They've got you covered, from Star Wars to roses to lovebirds.
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December 2021 by Paul D
I didn't catch the name of the guy sales person at the Somerset store today. But he was about as helpful as nothing. They really need to do a better job hiring and training!
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December 2021 by Tracy G.
Love everything about this store.
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November 2021 by Tina
Dawn is the best! She is very sweet lady, she made my trip there really enjoyable experience! Very good sales person without being pushy at all! Very knowledgeable about her products and over all she provided me very very great customer service! I wish her higher management read this and know they did a really good job having her as a representative for Swarovski. I stopped going to that location since while ago because the sales people at that time were poor trained how to deal with customers, and switched for online shopping instead. From now on, I will stop in store and ask for her. I’m so glad I stopped by today and met this wonderful girl.Thank you Dawn, you’re a great person! ?
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May 2021 by Claire Edwards
Dawn was absolutely amazing with helping me find my friend a birthday present. Such great customer service here!!
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May 2021 by Rebecca Prempeh
I came to return 2 rings, I got them the day before I left for spring break I was on vacation for roughly 2 weeks. When I came to return them today, they only gave me store credit because they have a 2 week return policy, which I would understand in any other situation, however I explained to them that i got the rings the day before I left for spring break and asked if they could make an exception to which they rudely and immediately shut down. If the rings didn’t cost that much it wouldn’t bother me, but now I have a Swarovski gift card and I have no desire to buy anything else from there, and I could’ve used the money in countless other ways, but now i’m stuck with a useless gift card. Do not recommend.
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November 2020 by Jon Adams
Out freaking standing, they didn't have my dolphins, but I found something
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February 2020 by Nicole E.
They have the cutes earrings and blingy big party rings. I have so many earrings, necklaces and rings from here. I recently bought some star earrings and have many crystal post earrings from here. I bought my niece a moon necklace from here a couple of years ago. It's a fun shop to see their new pieces out. I have a wedding crystal and pearl necklace as well as a crystal only choker. Prices are reasonable for their crystal pieces. Always find a piece for any kind of cocktail party that pairs well with whatever I am wearing here.
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January 2020 by Jenny Puts
I’ve stopped in there three times over this last holiday season to browse on my work break and not once was I greeted or helped. My last visit I was in for nearly 15 minutes before being spoken to by a salesperson, mind you this store is the size of a closet, they can easily say hello if they wanted to.