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January 2024 by Agueda Sanchez
I will definitely be back! Exceptional customer service from the associates in this store. They were very helpful.
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January 2024 by toscana Santos
Great customer service
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January 2024 by F L
If you are shopping on their website, don’t! This company is a fraud. I ordered a purse, I thought the product came from SHEIN. The quality is so poor nothing like the picture, which is edited. Try to proceed return, their online return portal does not work. Called Several times during the Business hour, nobody answer. Emailed several times, no one responded. This happened to a lot of people recently. If you purchased online you Are not allowed to return to the store. Be aware and hope no one else got scammed.
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August 2023 by Sara Malek
Lori store manager was sooooo helpful she made shopping so much easier for me!!! Great stylist and absolutely pleasant!
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August 2023 by turboZ
Poor quality at egregious prices - I bought a polo shirt for $100 that tore on both sleeves after 6mos of use and a belt that split in half after less than a dozen uses! I have clothes that ive bought at 1/8 of the prices that are better quality and last years longer!!
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March 2023 by Patti Hoff
I was very disappointed with my experience or lack of at the Ted Baker store at Somerset. I was never greeted nor did anyone offer to help. I was recently in 2 Ted Baker stores in Las Vegas and they couldn’t have been any nicer or helpful.
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February 2023 by Karen Johnson
Love their products, but if you buy online and have to return anything, beware! Their customer service for online returns is virtually non-existent. Still waiting for a refund on a $400 coat I returned. No one answers emails, FB messenger or calls.
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January 2023 by Ravikanth Machapur
I recently purchased a Ted Baker shirt and was extremely disappointed with the quality. The material was thin and poorly constructed, and it felt like it would fall apart after just a few wears. Additionally, the sizing was completely off – I ordered my usual size and it was much too small.The shirt also arrived with several loose threads and imperfections in the stitching. It was clear that this shirt was not made with the same attention to detail and craftsmanship that I have come to expect from Ted Baker.Overall, I would not recommend this shirt to anyone. The poor quality and sizing issues make it not worth the price, and there are definitely better options out there for the same amount of money. Save your money and invest in a shirt from a different brand.And when i went to return it, the manager wasnt taking any responsibility of the product.
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December 2022 by Ravan
I recently purchased a Ted Baker shirt and was extremely disappointed with the quality. The material was thin and poorly constructed, and it felt like it would fall apart after just a few wears. Additionally, the sizing was completely off – I ordered my usual size and it was much too small.The shirt also arrived with several loose threads and imperfections in the stitching. It was clear that this shirt was not made with the same attention to detail and craftsmanship that I have come to expect from Ted Baker.Overall, I would not recommend this shirt to anyone. The poor quality and sizing issues make it not worth the price, and there are definitely better options out there for the same amount of money. Save your money and invest in a shirt from a different brand.And when i went to return it, the manager wasnt taking any responsibility of the product.
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December 2022 by Alex T
This was my second time in the store. Both experiences were amazing my associate, Mike I’m pretty sure he’s the manager went above and beyond to help me he was very attentive. I’m very picky and indecisive. He gave me very honest opinions which I love. He went to grab me multiple sizes from the back. Very pleasant had a great attitude. Would definitely recommend this place to everybody. had a great smile and attitude love this place wish I could give 10 stars
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October 2022 by Richard Stephens (DJ Richie Rich Detroit)
Great staff and always great service. I dj and shop here often!
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June 2022 by Liz Brennan
worse customer service ever! I cannot return my dress this has been a 3 week process. I cannot reach anyone, called, sent emails, attempted to fill out the return for online which doesn't work. I am now at 28 days and probably stuck with this stupid dress since there is no way to get it back or get a return slip. thanks for the waste of money!
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May 2022 by Shelby Sciuto-Hoey
I was recently gifted a Ted Baker tote by family in London. I was so excited. Within the first week it melted in my car in 15 minutes in 22 degree weather in Canada. Customer service refused to acknowledge this because it was a gift and I don’t have proof of purchase. No replacement, no discount, no acknowledgement. For the amount of money that was spent on this bag I’m disgusted. The quality was incredibly low, the bag is ruined, and I received horrible service on the matter. Will never purchase or recommend Ted Baker for this reason.
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May 2022 by Debbie Howe
Dreadful customer service- emails quoted as 72 hours to be replied to and even then don’t get a response.
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April 2022 by bon kas-mikha
Beautiful clothes and friendly staff.
