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September 2023 by Nicole E.
I went in for a few items, only found one of the 3 items. So much stuff in here. Good thing I was focused on what I was looking for here. I was looking for wicker cubed bins, 5-6 of them for the master closet, but with lids on them, only had the bins, no lids. I was also looking for some tension rod shelves for the closet, nothing with tension rods here at all. I was at least able to find the under shelve drawer at least and some over the cabinet doors storage and towel rack I wasn't looking for. $82.62 for the 6 items, reasonable.
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March 2023 by KaiLi McGrath
From design to install, the experience was amazing. We are obsessed with our new closet and so happy with The Container Store and the installation team.Service: Custom cabinet design & installation
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March 2023 by Linda C
I shopped at the Troy store today to replace the casters on an Elfa drawer unit purchased in the late 1990's. Miracle of miracles, the casters went on without difficulty and the unit is back in use. I was given helpful assistance at the store and am so glad that the frame design has stayed the same so a broken caster has not made the unit unusable. The Container store continues to be my favorite place. Thank you.
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March 2023 by margaret aguiar
The Container Store designer and installer were great. My only complaint is with the Dolly delivery service. Very hard to communicate with them. I changed my delivery date but the delivery guy did not get the message. He was very nice - not his fault - Dolly's fault.Service: Custom cabinet design & installation
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March 2023 by Alvita Price
Excellent design and product. I am amazed at how all of my clothes fit with room to spare.Service: Remodeling
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January 2023 by Michelle W.
Best customer service in town! John and everyone else who works at this location are amazing. They're helpful, caring and educated on their products. They will even help you load your purchases into the car. 10/10 for customer service. This store is amazing !
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January 2023 by Kristen B.
Store Manager Danielle is amazing! Michelle is great too. She is attentive, skilled and the customer service we received is unmatched to any other store we have been to lately. It's nice to see how retail should operate.
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October 2022 by Sheldon W.
I want to share my excellent experience yesterday dealing with Michelle Miller, the visual sales manager at the Troy, Michigan Container Store. i visited the store to see and, if satisfied, to buy wine racks. Michelle was extremely helpful. She spent considerable time explaining what was available and suggesting various alternatives. Once I decide upon what I wanted she went on line to order it since she did not have everything in stock that i wanted. Unfortunately once the order was entered on line, we learned that the items were no longer available. Of course this was not her fault. A truly excellent shopping experience despite the lack of availability.
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October 2021 by Amanda L.
I love everything about the Container Store other than its prices! You can literally find all storage items here that you've ever dreamed of and many others you have never dreamed you could store in fun ways too! I especially love that Marie Kondo has a collaboration with The Container Store now as well! :) Everything is great here, but I definitely avoid coming here too often given the prices, but when the need arises for something either in a pinch or I'm looking for some storage that is cute and uniform, I definitely come here to take a peek at what they have either to purchase them or for inspiration on what styles I like best so that I can find it elsewhere on the internet for cheaper. Sorry to The Container Store for doing that, but they're just in that spot that's slightly and uncomfortably out of my budget to do a bunch of consistent shopping at for me!
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June 2021 by a.d. r.
the staff was so nice and so helpful. but this is a store i could literally live in. it makes my OCD very happy.
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November 2020 by Jeremy N.
Say it ain't so! Hopefully this place isn't prepping to go out of business. Only the Troy and Novi location left and this one (Troy) has some pretty empty looking shelves. We've come in here a few times recently trying to get some organizing items for our new home and most of the things we're looking for aren't here anymore even though their website says they're in stock. This store is awesome though when the items are in stock. They have a lot of different items to help you organize your life's items. The best part is probably walking through the entire store and coming across an item you need that you had never thought of before. Our wallets think otherwise, but oh well! Hopefully The Container Store gets back on track soon! Coming in here the first time was amazing a couple year ago but since then, it's gotten really empty.
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July 2020 by Tony S.
Love that they had someone at the front door notifying everyone that they have wipes and hand sanitizer for their use and that they are credit card only. Very proactive. Inside the store is so fun - so many different things that fave me so many ideas. Show racks for the back of a door, canisters for the kitchen, and I even bought a cabinet for the garage. This place is very creative and fun to visit. Keep up the good work!
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July 2020 by Liz P.
Not sure why I've never reviewed this place, I've been here a few times including the grand opening. I wanted to get a shoe rack from Amazon yesterday but then realized I still have a gift card for the Container Store. I bought a stackable shoe rack plus a flip flop hanger today. I did curbside pickup and after I "checked in" from the email, an associate showed up within five minutes to bring me my order, which was fast. The only reason TCS doesn't get 5 stars from me is because it's pricey. However, if you sign up for their emails, you get 15% off your first purchase, as well as other coupons throughout the year.
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July 2020 by Sofia S.
I'm not in favor of buying a roomful of storage containers just to throw stuff in and forget about it for years. However, I do think they are advantageous when used strategically and I believe one of the keys to outstanding organization is subdividing. That's where The Container Store and spatial reasoning comes in. I can't believe this was my first visit. I enjoyed browsing through the store. Some areas of the store seem better organized than others, which is kind of ironic. I found some handy clear containers of all shapes and sizes to wrangle the hall closet. I cringed at the checkout as I think the markup for plastic containers is outrageous. At least I know what business I'd like to get into (well this or a Chick Fil A). Actually I'd like to do some organizing as a side job. It's always rewarding and satisfying to see the before and after. If you have a mess on your hands, a little planning and a visit to The Container Store can help.
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November 2019 by Kelsey R.
I had originally heard about the container store on the TV. That's when I thought that it would be super expensive but I didn't think that it was too bad priced. However the customer service on the other hand could use some work. The woman that checked us out was amazing she was happy bubbly exactly who you want to see in the store. However I walked by the different departments and many employees in only one person asked if I was finding everything ok. Which in fact I wasn't finding everything OK. All in all I think that it was a good store but it takes some figuring out because of the lack of help.