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November 2023 by Cathy Van Houten
Great service. This place sets a really high benchmark on how service should be done. The guys were very nice, friendly and extremely helpful . Oil change went really well.I highly recommend this shop.
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October 2023 by John S
We have taken our vehicles to John at Tuffy for over 20 years. They always provide great service at a fair price.
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October 2023 by Darlene Braxton
I have been coming to tuffy for over 7 years. John and his staff feel like my family. I have always been pleased with my repairs until recently. My last 2 visits were not successful. Repairs on my vehicle and my sons car did not solve the problems at all. I have paid over $1000 and ALL the problems still exists. This is very disappointing because this affects our safety and I am worried every time we get into our cars. I am not able to afford $$$ another round of repairs that may not solve the problem.
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September 2023 by Lindsey Harris
Came here for a oil change and a diagnosis because my engine light was on and my jeep would jerk when parked. Great staff and professional. Great prices
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September 2023 by Matt Zellers
John was extremely helpful and knowledgeable with my car issues. The reports are detailed and I appreciate the picture of issues. The rest of the team was very helpful and polite to work with.Services: Vehicle Inspection
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July 2023 by Kristofer Baldwin
My first quote was around $1,800. It then went to $2,800, eventually it escalated into a bill of $4,795. I asked for advice and under Mike’s “expert opinion” I was told it was definitely worth it. 3 months later, my car is at Troy Auto Care where it needs a new engine for $7k. I would not trust these jokers to fix a Radio Flyer. John’s response was “we fixed the upper engine and this is the lower engine, you have a bad bearing (pause) I don’t know what to tell you.” I told him I was taking it to the dealership because obviously fool me once… GO TO TROY AUTO CARE THEY KNOW A LOT MORE !!!
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July 2023 by Christina Kannu
This place was efficient and friendly. They offer a great warranty and seem fair with pricing.
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July 2023 by Donald Baross
Have been taking my truck here for a couple of years and have always trusted John and his staff. But after this last visit I will never go back. The man is a flat out cheat. He charged me 43% more for the parts for my truck than I can buy them RETAIL, and then didn’t complete the job and I had to rent a vehicle for three days that cost me $200. John Hicks you are a rip off artist.Service: Exhaust
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July 2023 by Vijayakumar G
Don't go this Troy store. The way they are handling customer is very vey bad especially the guy sitting in the first place. Very worst. I personally went and enquired about the price and then I booked an appointment for the very next day. They are flipping on the price and they are not loyal and they are not customer friendly and that guy was very rude and angry at customers.
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June 2023 by Nadeem Syed
I had an bad experience with Tuffy's recently. I went there to fix an oil leak issue, but I was disappointed to find out that the shop kept my vehicle for two weeks and charged me $700 for proposed repairs that did not resolve the root of the problem. After picking up my car, I noticed that the oil was still leaking from the same spot, went back there multiple times for same issue and evertyime, the owner kept providing me with incorrect information and suggesting unnecessary repairs.I do not recommend Tuffy's for any repairs and I will not be returning. They seem to lack honesty, integrity and commitment to providing quality work. Any customer seeking reliable automotive services avoid this shop.Below is the history of visits made.1/18/2023 - Dropped off my Vehicle for Inspection1/19/2023 - Recevied Estimate1/27/2023 - Vehicle returned after fixes1/28/2023 - Returned to shop - Fix made did not solve the problem. Dropped the vehicle to fix1/30/2023 - Vehicle returned after fixes1/31/2023 - Returned to shop - Fix made did not solve the problem. Dropped the vehicle to fix2/1/2023 - Vehicle returned after fixes2/2/2023 - Returned to shop - Fix made did not solve the problem. Dropped the vehicle to fix2/6/2023 - Vehicle returned after fixes2/7/2023 - Owner proposed fixes worth additional $1000 . I got the vehicle back and did not not go back again. Got it fixed somewhere elseDate: 3/14/2023:Owner responded and asked to call back.When I called the owner to get the resolution, they said that response is written by Tuffy's company and behaved very rudely with me.I had to go back 5 times for the same issue. In the future, I will not be visiting any Tuffy's stores, and I would advise others to do the same. Very badly managed franchise especially this storeService: General repairs & maintenance
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June 2023 by karley kraus
The team was excellent! Took great care of me and my vehicle, fast and efficient. Knowledgeable service team and technician especially Bill! Have to mention very fair price, especially compared to dealership!Will be back!!Service: General repairs & maintenance
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June 2023 by Tony Kruzman
John and Mike are true professionals. They expertly diagnose the car problems and give you an affordable quote. They truly care about their customers. They carry my highest recommendationService: Auto brake replacement
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May 2023 by Lidjon D.
Terrible customer serivice. Employee was super rude and unwilling to help. I felt like they don't care about their customers at all.
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March 2023 by Al Hu
I strongly recommend you NOT go to this place. I only need to change the engine oil but they tried to rotate my tires that my car just did two weeks ago, they damaged few lug nuts and cannot fix them and then just ignore it. I have to take my car to Bell Tire to fix it and they ignore my two legal letters for the reimbursement.I saw your response below.you should receive my two legal letters and receipt.Please reimburse my cost.
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November 2022 by Haoling Jia
I have been here a few times to get my car fixed. Everytime the work is done as expected, and the charges are reasonable. I would give a 5/5 for their service.
