TUMI Store - The Somerset Collection
Hours:
2801 W Big Beaver Rd Space #J-226, Troy MI 48084 Hours
About TUMI Store - The Somerset Collection
TUMI Store - The Somerset Collection offers exceptional customer service and support, especially when it comes to product needs such as replacements and special requests. Customers appreciate the quality and durability of the bags, with many reporting positive experiences when seeking assistance. One customer highlighted the fantastic service received while purchasing a customized limited edition bag, noting the helpfulness of the staff. Another customer praised an associate for going above and beyond to secure sold-out luggage bags, ensuring a smooth transition and timely updates. Overall, the store is recognized for its outstanding service and dedicated staff.
Most Recent Reviews
February 2026
Shout out to Cindi! Extremely kind and helpful every time I have come into the store. She is knowledgeable and patient… ask for her!
July 2024
Amazing help and customer service when I needed a replacement zipper after the airline did a number on my checked bag!
Never been disappointed with the quality and durability of the numerous bags!
April 2023
Limited selections …. I must have gotten used to Singapore offerings ?
More Comments(27)
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