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August 2022 by Karina Nicole
I had a scheduled hitch installation on a Saturday, and dropped off first thing in the morning. I returned hours later, right before they closed, just to find that they hadn't even touched my SUV. It took the "hitch installers" 12 HOURS to work on the vehicle that was dropped off before mine. Then was told by the men working the front desk that they shouldn't even be doing hitch installations because there's no formal training for the installers and they just figure it out as they go along.I got my money back, but geez that was a waste of a day.
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July 2022 by Sarah Miko
Made an appointment for a hitch installation and they scheduled it for the wrong day and location despite what they told us on the phone. Then the parking lot was so busy and unorganized when we arrived that we could barely pull in and I had to wait in line just to be able to park. Workers had poor customer service skills— after waiting to get in the parking lot and waiting on line at the desk (1 guy working the desk and phones), we were told they had no appointments that day. Definitely taking our business elsewhere and I doubt they care.
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July 2022 by Joshua Robertson
Experience was good except that the van smelled like cigarette smoke
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October 2021 by Ramakrishna MV
I am looking to rent a dolly to take treadmill upstairs. And my search ends after visiting U-Haul. They have a perfect dolly to take things upstairs.
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September 2021 by Zheng Chen
Easy and fast service. Clean truck under great condition. Kind and friendly employee. This one always satisfies me
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September 2021 by Felipe Macedo
I rented a furniture dolly online but when I picked up the truck, the store manager said he hadn't seen dollys for more than a month and there wasn't one available. I had to buy one. If accessories are not available, don't offer them in the website.
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September 2021 by Jason Spezia
Very helpful and courteous to ensuring I got everything I needed. I will deff go back in the future for all my moving needs!!
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September 2021 by Brad Zalewski
They have everything!
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August 2021 by Barbara Smith
Best customer service ever. Thank you Brian Warford
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August 2021 by CHERYL CARDELLI
Made appointment and prepaid for purchase installation of hitch at 12:30 told on arrival that I had to wait 2 hours at least. Find somewhere else to buy and install your hitch if you value your time. Scheduling appointments mean nothing to these people. Attitude is oh well … terrible customer service.
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August 2019 by A Ferrari
I would not recommend U-haul for installing a hitch if you have purchased the part elsewhere. When I called for scheduling the appointment the employee was not able to quote the cost of installation although the website show the labor fee for installation in that particular car - no drill - is $35.
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August 2019 by johnny
great to work with fast and easy to rent
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July 2019 by Traci Dionne
So yeah, these guys are very rude. I had an appointment to have a hitch installed on my SUV. They were unable to do it because there was a broken screw where they needed to install the hitch. Not their fault, but they way they treated me was. The installer talked over me when he wasn't ignoring me. He could see I was in a bit of a panic being as we needed to move out of town soon. I'm just gonna go ahead and say that I'm a black woman and I was treated like I wasn't worthy of his time, patience, or attention until my husband who happens to be white, and noticed how they were all treating me, came and stood behind me. Only then did the guy start showing some degree of respect. Also, all the guys there were lazy, unwilling to help me, and kept passing the buck to the next lazy guy. Go somewhere else. If they can't treat EVERY customer with dignity, respect, and courtesy then you shouldn't give them your business either.
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January 2019 by jared Neilson
Get my propane here.... Standard Uhaul joint
