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November 2023 by Blase Keating
Logan was a true professional this time and each time I have come to his store. I drove in at 7 PM on a Thursday evening and he could have asked me to come tomorrow, but heard my concern of my engine light on. He jumped into action and use an instrument to do a diagnostic’s test. He gave me the codes for the Range Rover dealership. He then took care of my oil, filter, and other fluids. Excellent work!
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November 2023 by Don Mills
Great team, fast and friendly service. Best of all they know their business and do not excessively push additional products or up charges on the customers. Love this place!
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November 2023 by Kelle AJ
I came to this oil place because my car broke down across the road and one of the workers was nice enough to cross a very busy road and help me push my car into a parking lot.My first time my dad didnt do my oil change. The service was great. Fast and attentive. Definitely will be back.
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November 2023 by Maria Rodriguez
Excellent service, quick and efficient team! First time getting my oil changed on my own and did not get pushed into purchasing anything extra. I got there at a busy time but they were very efficient and productive getting everyone in and out!Services: Air & cabin filter replacement
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November 2023 by Jay McLean
Best customer service in town! Honest, knowledgeable and not pushy on the sales side. Battery died while getting the oil changed with every bay full of customers. Logan and his team didn’t panic got me changed out and road ready in a flash.
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November 2023 by Julia A
logan and his team are INCREDIBLE. fast, efficient, kind and reliable. they made me feel comfortable and it was my first time getting my oil changed on my own. i was nervous but the team there made me feel welcomed and comfortable the entire time. they communicated with me the entire time and truly made something as mundane as a oil change fun and easy. thank you so much!Service: Oil change
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November 2023 by Wendy Luczak
This is the first time I’ve gone to Uncle Ed’s on Rochester Road in Troy and the service was amazing! Tom, my technician, went above and beyond! He was training a new employee and kept apologizing because it was taking a little longer than usual. He was so knowledgeable and made me feel like I was such an important customer! As long as Tom stays at this location he will have my business indefinitely.
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October 2023 by Choi Clarke
I stopped into Uncle Ed's Oil Shoppe and asked if they could check the air in my tires. I told them that I didn't need an oil change yet. Logan was extremely cheerful, gracious, and helpful! He told me that they could definitely help me out. In addition, Logan also offered to top off my window washer fluid. They took care of everything for FREE and had me back on the road in less than 5 mins! Logan was friendly, welcoming, and terrific all around! I received an excellent customer experience and top-notch service! A huge thank you to Logan and team at the Troy location off Rochester Rd! ???
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September 2023 by Taliy Sky
What an excellent service!!! They saved us from an environment hazard that we had in our “air filter” after maintaining it at official Subaru dealership. Turns out air filter has never been replaced. Until Logan and other amazing people from Ed’s took care of it!! Amazing service, all lights checked, tire pressure, all the fluids and filters replaced!!! And it was super fun too! really great vibes here!
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September 2023 by Christopher R.
Always come here but I believe they tried to rip me off this time. Showed me my cabin filter - which appeared to be just filthy and destroyed - told me it needed replacement. Turns out the filter has to be removed from behind the glove box. I think they just showed me a beat up filter and told me it was the cabin filter. I YouTubed cabin replacement t videos for my make and model and they all showed the same procedure - behind the glovebox - none showed a way to remove it by going through the engine. Shady.
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August 2023 by Charisse R.
I loved that Colin and Tom were able to find an oil leak and fixed it on my BMW! Awesome!
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August 2023 by Sheri Giardini
Very pleased with my recent service here! They replaced a tail light on my car very quickly and inexpensively. Logan (the manager) and Thomas (the service technician) were both very polite and helpful!Service: General repairs & maintenance
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August 2023 by Looser Family
Uncle Ed’s can be hit or miss depending on the people servicing your car. Today I had exceptional service by both gentlemen. Although they were busy, the men stayed focused on each customer’s experience and took pride in what they were doing. Exceptional Service!!!
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August 2023 by Zach Slusser
Stopped in to Uncle Ed’s today for an oil change. There was no wait, they brought me in right away and got started. My service advisor Jordon didn’t pressure me for services I really didn’t need or push a bunch of other up charges which is something that always seems to Happen at other places. It was a great experience and I will not hesitate to return there in the future!Service: Oil change
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August 2023 by Mohammed Miah
Love the service provided by Logan. He greeted me immediately and gave the expectation of wait time. His energy was definitely felt by everyone that was there. He juggled multiple people while keeping everyone informed of what was happening. It took awhile because they were busy but it was definitely worth the wait. They were friendly and professional. I would definitely recommend this location over any of the other ones.
