Verizon in Troy offers a welcoming environment for customers seeking mobile, 5G home internet, or business solutions. Many reviews highlight the excellent customer service provided by staff members, including Brandon, Raheem, Aliksander, and Gregory, who are recognized for their professionalism, friendliness, and knowledge. Customers appreciate the thorough assistance in troubleshooting issues, such as hot spot service and phone activations, with staff taking the time to explain solutions in detail. The store is praised for its commitment to customer satisfaction, with experiences often exceeding expectations, even when services extend beyond closing hours. Additionally, online services enhance convenience, allowing customers to schedule appointments or place orders for in-store pickup or delivery. Overall, Verizon in Troy is highly recommended for its dedicated service and supportive staff, making it a reliable choice for mobile needs.
Greg was exceptionally helpful, informative and kind. His positive attitude and customer-oriented professionalism is a valuable asset to this location. I would recommend him highly to anyone who might require phone assistance in any way.
February 2025
Went in today to purchase a new phone and was very pleased with my experience. Brandon helped me get a new Samsung phone and everyone in the store was super nice and friendly. Great customer service and will definitely go back!
November 2024
Great customer experience with Aliksander!! Super helpful and friendly. I was at multiple Verizon dealers trying to get my phone/transfer of service/activated and he came through for me!
He saved the day. I will use this store first from now on…
