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February 2024 by Jacob Deliefde
staff actually dropped our purchase when checking out & never said oops or apologized- weird/ negative attitude
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February 2024 by kenny
tom was very nice and helped me pick out a dutch oven for my sister, they helped me place the order in store which was nice bc the color was limited time, when the first one was delivered it wasn’t packaged properly so it was all scratched but the costumer service line was super helpful and able to get another one shipped before the color was gone and the second one came perfect
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January 2024 by Patrick Taylor
Placed an order online to pickup and when I got home I realized they gave me an incorrect item. Fair warning double check your orders. Now have to return to exchange, hopefully all goes well.Editing to 4 stars as when I returned to the store the folks I worked with were very helpful and searched in the back for the correct replacement.
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December 2023 by kathryn loren
Best store, best items, best salespeople!
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October 2023 by Julie Kenar
Great knife skills class today with Debra!
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October 2023 by Jan Hurd
Was told by another location that this store had an item in stock that they could have replaced my defective item with. Store staff, after I explained this would not do so. Appears that there are some locations with much better customer service.
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May 2023 by S P
Wow, I came just looking for something different. Andre helped me so much and was very polite and excited to hear about what my plans were for what I bought. Thanks Andre! You made my day special!
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April 2023 by Cody Ball
Came in looking to buy a coffee maker and the salesman was extremely rude and pushy. I told him I wanted to look at a certain brand and he kept trying to pull me to the most expensive one being sold. Wouldn’t even give me a chance to speak and extremely pushy salesman. I had to walk away and take my business elsewhere.
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January 2023 by Michael H.
I purchased an anova percision cooker that was broken when the package was opened for the first time. When returned at sumerset I was told they would not return the cash that I had paid for it with, but would instead send a check. It's been a little over a week and so far no check... This was a week after Christmas and everyone seemed a little wore out, the person helping me was no exception, he was not pleasant. Build quality of the product was poor, the part that had broken seemed to be two plastic studs that hold the top in place, once broken the whole top containing the display and wiring is able to fall into the water it's cooking in. Not impressed, won't be buying anything from this company again. Same for Williams Sonoma, I once enjoyed this store, it does not seem to be what it once was.
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January 2023 by Timothy Furry
Would not honor a return because it was tried once. How do you know if you like it or can actually use it without trying it? Nothing else was offered, not even store credit. Chef Debbie there is great but policies and customer service are deeply lacking. Deeply disappointed.
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December 2022 by Rob R.
It's a home cook or professional chefs dream store! I love the variety of products offered and the knowledgeable staff they have. Yes the maybe a bit pricey but worth every penny spent in there.
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December 2022 by Nandana Doddapuneni
If this store tells you they hold an item for you, do not trust that. They made me drive 45min each way only to find out the item “held” was not available anymore. The lady at the register was not helpful either. She didn’t even try to order the item for me and didn’t suggest anything; instead just wanted to move on to other customers.12oaks WS has much better customer service.
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December 2022 by Natasha Baccari
Don’t ever purchase an electronic device from them. Once you use it, they won’t return it even if it’s defective.
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December 2022 by Caroline B.
Anything a baker could use or imagine. We need more of these stores Made the difference between a good Thanksgiving and a great one.
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December 2022 by Chantelle
Sales associate was very helpful, knowledgeable & pleasant. He even honored the sale of the double wall glasses for me as they were out of the 4 pk.
