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May 2024 by Kimberly Wolff
We are so disappointed with this experience. We thought we were getting a good product for a great price. However, we weren't informed that the addition that was added on years ago needed a rolled roof and not shingles. We had the new roof installed in September 2020 and in September 2023 we had much water damage on the side of our house that it required us to file a claim and replace our OSB boards and siding. We reached out to the company and never get a call back. So now we are here in 2024 still having water issues because of the roof. Now we have to find a new company to install the proper roof on the back side of our house. Do not recommend this company for any roofing job.
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November 2023 by Jackson T
Paid tens of thousands of dollars to have this clown crew put on a show of ruining our roof. They never finished the job and it leaks just as bad as before. Left the 60-year old plywood and everything. Absolute trash. Called dozens of times but they stopped picking up our calls.Service: Roof installation
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November 2022 by Susan Easley
Yes Home Services is a take your money and run company. I hire them in March of 2022 to replace a roof. I paid the required deposit for the job. The owner gave the job to another company but didn't turn over the deposit. I tried contacting the owner, I got no response. I tried the BBB they could not get a response from them. Finally went to small claims court to recoup my money . The company didn't respond to the certified letter. Now I must resubmit my case. This company is bad news. RUN!!
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July 2022 by Rubi G
My experience with Yes home services is bitter sweet. This company has no communication skills. Every time I attempt to make contact with the company the voicemail indicates that the company number is not in service and I am unable to leave a voicemail. The company completes a roofing job for me 7 months ago and they unplugged all of my exhaust fan systems and failed to plug the fans back up. I paid 14 k for the job and inrufusr to pay an additional company to plug the exhaust fans back up when it was the company job to plug the fans back up. Since it is impossible to get the company attention I will also make my review via social media hoping that the company will finally call me back. I have been trying to make contact with the company for months to no avail. Container service is suppose to be priority and customers need to be contracted back effectively.
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May 2022 by karla banks
Yes your home services in Troy, Michigan stole $3433 from me. I was naive to think Angi list offers reputable companies. But the company YES Your home service did not provide the Installation of my enclosed porch windows. They had a court order to pay me back $3433 On March 23, 2022. Today it is April 22 a month later and I have not heard from Stephanie, Wooten, or Jeff. All three work for YES your home services and I made a folder says yes your energy solution. Please do not use this company at all again they located in Troy Michigan at 1000 John R Suite 212. If anyone can help me locate these people Stephanie, Wooten, or Jeff. Please let me know. Again they literally stole $3433 from me. And I am looking to prosecute.
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May 2022 by Angeline Gilliam
WE NEED A CLASS ACTION LAW SUIT AGAINST THIS COMPANY...We used Yes home services about a year ago. We have been calling them for the last 6 months to repair work done on our house that may cause electrical problems. Not to mention got new windows from them and they will not provide us with the paperwork for ownership or warranty on the windows. I would not recommend this company at all. Now I need a lawyer to help me get my money back for the hack job they did on my house
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March 2022 by Max Harris
The entire office staff and sales force of this company lacks professionalism and basic business standards. The wait is long, communicating and scheduling the company is beyond frustrating and inconvenient. They tried to authorize a payment on my debit card the had on file for a deposit without consulting me and ended up over charging me. Save yourself, just don’t do it. Yes Windows should be out of business. Let’s make it happen.
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March 2022 by Will G
10/2021 update: Lol if this guy put as much time into customer service as he does debating his bad reviews he might actually have a profitable business.If I could’ve gave a zero star review, I would. I’m giving one star, only to warn others to say NO to Yes Home Services. Don’t do business with this company. I wish I would’ve read these other reviews about Yes Home Services prior, shame on me.Avoid at all co$ts - pun intended.
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February 2022 by Tony Cole
They came and put my roof on 5 years ago. I have had them out 3 times. Had to redo my whole upstairs cause of the leaking roof Now it is leaking again. It takes forever to get through to them.So you said i have not called and lefr messages. So why did Eric the General manager have to come out 2 times. Also Kurt has been out 2 times. I can prove to all I contacted you guys and i have tons of photos and invoices from all that came out. So to be a good company do not say people lies like you did out post under this. I can put pictures and evidence on the site. As a company it is about respect.
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February 2022 by Bernice Young
We contracted with Yes Home Services in 2018 to have our gutters replaced and gutter guards installed as we are senior citizens and no longer felt safe climbing to clean our gutters. We were told by the sales person that what we were purchasing were maintenance free gutter guards and we would get a free inspection once a year after purchase.The gutters and guards were installed by a man named Mike and it looked as if he did a good job on the installation. However when I called to get an inspection, I could never get anyone to answer the phone. I left numerous messages and eventually just forgot about the inspection. Then in late 2019 our gutters began to back up and there was a lot of debris in them. I again contacted Yes Home Services and again had to leave numerous messages. I started keeping track of my phone calls on June9, 2020 because I felt that if I did not get any answers, I would at least have proof of my calls. Finally after leaving a message threatening to leave a bad review, I received a call on June 13, 2020. They explained that due to Covid, they were behind and unable to do all their work. I did understand and asked why my gutters were backing up. The lady on the phone explained that we didn't purchase maintenance free gutters, but that we just had guards up and that leaves and debris would accumulate and we would have to continue to climb up and clean the gutters. I asked her why would senior citizens pay money to have gutters and guards installed that gave them no better than what they already had. She seemed sympathetic and explained that she would have the installer contact me about getting the gutters inspected. This man, Mike did call us, but only after I made at least 2 more calls to Yes Home Services wondering why I had not heard from him. Mike told me that he was very busy, but would be out within the week to do our inspection. He also explained that we had not purchased what we thought, but that our gutters would continue to block up if we did not climb up and clean them. By this time, my husband, who suffers with early dementia, had already climbed and cleaned out the gutters. We never saw Mike nor heard from him again.So, there were at least 4 more calls to Yes Home Services and again I had to leave messages. Once, in mid 2020 a lady called me from there wanting to know if we wanted to have the gutters we had an estimate on installed. I explained to her that we had installed them and that the company was not standing behind their product or warranty. She explained to me that she was just a person making sales calls for the company, but that she would make sure someone contacted me within the next few days. That was close to a year ago now. I have made numerous calls to this company and again leave messages but never get any phone calls.We are truly sorry that we ever contracted with this company. With the cold and snow these last few days, our gutters are backed up and ice dams have formed. Hopefully we won't have any damage from all of this.All we wanted was to have maintenance free gutters (which we were lied to from the salesperson) and our yearly inspections. If I had it to do over again, I would never have hired them and now after almost 2 years of trying to get answers, I feel that I have no recourse but to make a bad review. This is something I tried very hard not to do, but I don't want any other person and especially someone on a fixed income to have to go through what we have gone through. Now we will have to hire another company to reinstall what we thought we were getting and end up paying double what we would have paid in the first place.
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November 2021 by Jill Moore
Worst customer service I have ever experienced in my entire life. The answer to "Yes" is "No"
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November 2021 by Doreen Bell
They keep calling me weekly and l never ever requested any work to be done using their company and they won’t stop freaking calling? What’s up with that?
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November 2021 by Denise Agueros
Like many others, I was called randomly. I accepted to get a estimate for a furnace, I was in need of a furnace. Alex Hasan was the sales man, he came to my home 3-2018 saying whatever I wanted to hear (NO INTEGRITY) & broken promises. He begins telling me that he would have the ducts cleaned, the chimney cover lifted, and was very convincing. The gentleman came with the furnace, I asked him why he was installing a new furnace without cleaning the ducts, he proceeds to say that this and the chimney was the only jobs he was aware of, not to mention this gentleman was not young and Alex inconsiderably expected him to climb on my roof, that being said he wasn't able to get to the chimney. I contacted Alex right away asking him why the furnace was installed before cleaning the ducts, and to also let him know that the chimney wasn't resolved. I called him frequently, his famous line, "I told the Co. and someone is going to be in trouble" With fall around the corner, I got more persistent, I was not trying to turn my furnace on without Alex holding up to the promising words that were coming out of his mouth. I believe the Co. should be aware of his mouth overloading his A**. Disappointed is the appropriate word that sums his incompetence, as well as the integrity of the Co. The commission was made and he had no intention of resolving this issue. I contacted the Co. and I'll just say they set up a appt. for 10-17-2018 with Steven, this rating doesn't apply to him, Steven cleaned the main floor ducts, and the machine wasn't capable of doing the upper level of my home Steven was apologetic for the actions of the others.
I'm waiting for the Co. to show some appreciation and contact me to resolve this matter. Let's see were 10 days in and I haven't heard from anyone. Words of advice. Research any company prior to any contracts being signed.
WARNING BEWARE
OF FAST TALKING
ALEX.
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November 2021 by LaTanya Pettis
Wonderful ppl great service
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March 2021 by Jauron Winston
Had vinyl siding and gutters replaced in summer of 2019. The gutters are leaking. I called to have them come back out to honor their warranty months ago and as of yet no one has came back out to honor the work. They sold us on the warranty but what good is the warranty if they won’t show up! Great salesmen but terrible follow through. Please contact Emmett Lindsay to honor your service. Thank you
