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December 2023 by Debra Morgan
My experience with the repairs for my car did take longer than expected but, during that time they were thoughtful & considerate. Over & above in waiving the deductible, offering a free loaner, stay later or come in on a Saturday for me to get my car & paid some of the rental bill. Never have I heard of a place that goes & offers that. They helped me out in more ways than a regular collision place would. THEY CAN BE TRUSTED!Everyone there would get ⭐️⭐️⭐️⭐️⭐️!
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November 2023 by Jessica Gomez
This place is the best place to go to get your car fixed! My car came back looking brand new! The service there was very good and fast!! I highly recommend going here!!
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October 2023 by Nick White
Update: Tristian from Corporate contacted me, heard me out about my experience, and assured me they made the necessary steps to make sure this doesnt happen again. Definitely went way more than above and beyond to make sure the problem was fixed!Original:Dropped off my Escape at the end of July. Progressive took their time approving it, didn’t get it approved until early to mid August. When I had the vehicle towed in, I asked if I was able to get a free loaner AND my deductible waived, if not then it was no problem, there’s 10 other shops around that will. They assured me on the phone, and when I arrived that BOTH my loaner will be free and deductible will be waived.Progressive authorized repairs on August 14, Collision Guys REFUSED to work on the vehicle until September when Progressive paid them under the assumption that the vehicle was done. Then finally after the vehicle was done, they had to wait for the insurance to pay them $1,200 for the tow bill. Never once did the company ever reach out to me to give me any kind of status update, I always had to initiate it or contact Progressive.Then when I call to schedule to return the loaner and get my car, they told me it’s $1000 for the deductible or I can pay $40 a day for the loaner, not both. After some back and forth, the company refused to let go of the deductible, only discounting it by $200. Absolute unprofessional behavior and I will never recommend this place to anyone and will go out of my way to make sure others don’t come here either.
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October 2023 by Nick W.
Update: Tristian from Corporate contacted me, heard me out about my experience, and assured me they made the necessary steps to make sure this doesnt happen again. Definitely went way more than above and beyond to make sure the problem was fixed!Original:Dropped off my Escape at the end of July. Progressive took their time approving it, didn't get it approved until early to mid August. When I had the vehicle towed in, I asked if I was able to get a free loaner AND my deductible waived, if not then it was no problem, there's 10 other shops around that will. They assured me on the phone, and when I arrived that BOTH my loaner will be free and deductible will be waived.Progressive authorized repairs on August 14, Collision Guys REFUSED to work on the vehicle until September when Progressive paid them under the assumption that the vehicle was done. Then finally after the vehicle was done, they had to wait for the insurance to pay them $1,200 for the tow bill. Never once did the company ever reach out to me to give me any kind of status update, I always had to initiate it or contact Progressive.Then when I call to schedule to return the loaner and get my car, they told me it's $1000 for the deductible or I can pay $40 a day for the loaner, not both. After some back and forth, the company refused to let go of the deductible, only discounting it by $200. Absolute unprofessional behavior and I will never recommend this place to anyone and will go out of my way to make sure others don't come here either.
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September 2023 by john Phenglavanh
Terrible!!! Terrible!!! Terrible!!! Just picked up my van today 09/26/23 after it's been sitting there for a month and we barely made it home. The van was running fine when we dropped it off. On the drive home the LDW, FCW and engine light came on and it also have a flashing D light saying check the transmission. The fender is loose, the windshield have a lot of excess glue on the inside and gaps. Going to run it through the car wash a few time and pray there will be no leaks. There are also messing bolts under the hood. It's so bad, I won't even bring my van back up here if they offer to fix their mess. They will probably just make it worse. Save yourself the headache and don't come here.
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August 2023 by Eric Ray
These guys are the best I have ever worked with.Services: Steering & suspension repair
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July 2023 by Clifford Freitas
They got me in right away. Quality of work was flawless. They worked with my insurance. If I need them again I will certainly use them againServices: Painting
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June 2023 by Evis K
We had a collision job done at this shop. The customer service was excellent and they did such a good job with my car! You can’t even tell there was ever any damage on it! Thank you, Collision Guys! You are the best!
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June 2023 by Clayton Aikins
Free rentals and a decent turnaround, although I wouldnt take a car you really care about here. Slightly shoddy work.
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April 2023 by sharon melton
My KIA Sportage was broken into, window smashed and steering column ripped to shreds. I spoke with Anthony about towing service, he said they could make the repairs in a timely manner and would work with my insurance company.I’m pleased to say my car looks just like it did before being broken into. They certainly helped me through this horrible experience. Thank you team at Collision Guys of Shelby.Service: Car towing
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March 2023 by Tammi Madison
Just want to say thank you to Ron and his staff for doing a fabulous job and my husband's car that we brought in for repair he promised us a certain time and we actually had the car back one week earlier than he told us great service great company would love to do business again. I would definitely recommend him to a lot of people we had a large deductible he waved that for us also outstanding man great collision shop can't thank you enough for everything you did for usServices: Painting
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January 2023 by Chris Parker
Have to state I was not thrilled my wife took our vehicle to the first place the insurance company recommended. With that said I was not expecting good service. We had some minor issues with the loaners but being that they had loaners was a plus. All and all the vehicle was repaired properly and done on time. Thank you Ron and your team for dealing with difficult customers calmly and professionally.
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January 2023 by Heidi Askar
Collision Guys is THE place to contact or go to if you need car services/repairs. The staff is so sweet and knowledgable. My car was in and out of there quick like brand new! Fast, efficient, kind and reasonable! I would recommend them to anyone! Thank you Collision Guys!
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January 2023 by Dave Hopp
Fantastic service. They fixed my car within a week top quality repair. I recommend anybody to use a shop very very very very good serviceDave HoppServices: Painting
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December 2022 by Just Chazz
I used the collision guys for an insurance claim repair on my Chrysler 200. The staff I spoke with, especially Ron, were great and easy to talk to. We walked through all the steps involved in the process and then I dropped my car off. I had asked for a little extra work if possible but I didn't have any extra money for it. I went to pick up my car and not only did they do a beautiful job on the front end but he also did that one little extra project I asked about at no charge to me. They washed and and cleaned the inside and it looked brand new. They took care of my deductible and I have nothing but good things to say about the entire process. I would highly recommend tthe collision guys of Shelby to anyone looking for a quality repair on their vehicle.Services: Painting
