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November 2023 by Shawn Abro (ashawn6841)
Holy price gouging! I get that I’m not a commercial customer but good grief. Walked in today to buy a 3” PVC plug and was charged over $10. When questioning the price, the guy shrugged and said yeah PVC is expensive. I paid and left but stopped into Home Depot later for something else and saw the exact same plug, exact same brand for $3.97. A 250% markup is a little extreme. Maybe they saw I was a regular home owner and took advantage but going forward I’ll just go to the big box store.
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September 2023 by Aziz Audish
Great customer service from Ryan. We appreciate it.
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November 2022 by Frank Asker
Excellent customer service every time. Ryan was very patient helping me find a couple mystery parts. Everyone is always helpful especially Ryan who went above and beyond to help me finish the job.
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September 2022 by D Mee
Had a great experience at the Utica Ferguson plumbing Supply. Always make Ferguson your go to place for plumbing and AC instead of big box stores. The technicians that work there are very knowledgeable and go out of their way to help customers. I have always had great experience coming to this store.
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September 2022 by A J
Extremely rude customer service. Not helpful one bit.
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January 2022 by Bradford Neumann
I asked a question on Facebook about how to replace trim on a roman tub. Every response I got said to go to plumbing supply store and they will know immediately which trim to buy for a replacement. When I googled my question, I got the same answer, "go to a plumbing supply store". So I found Ferguson, which is supposedly a plumbing supply store. So I went to Ferguson with the trim from my tub and asked them what trim I could buy that was compatible. They were literally clueless. It was like it was the first time they've ever been asked this question. I was extremely disappointed.
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July 2021 by Paul kleine
Super friendly and professional.
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March 2021 by Chris F.
I contacted Ferguson while planning a bathroom remodel for my house, looking for a drain assembly for a Kohler bathtub. It is a unique shape (no generic alternatives available), so when I couldn't find it in the color I wanted anywhere online or at the big box stores, my wife suggested calling Ferguson. The Utica, MI store by me did not have any, but offered to check directly with Kohler while I was on hold. It would've taken ~45 days to get one from Kohler, so Amanda then offered to check stock at other Ferguson locations, and found a store in Massachusetts that showed having 1 in stock. She then called them for me to confirm it was available. Amanda spent 20 minutes on the phone with me while checking all of this, and ultimately found me what I was looking for. That next morning (Friday), I called the Massachusetts store to pay for the part to be shipped to me in Michigan. Had they not had one in stock, the 45 day wait from Kohler would have delayed the completion of my remodel, which would not have been good with my wife being 6 months pregnant at the time, and this being our only bathroom with a shower! Between the 2 stores, I spoke to 5 different Ferguson employees, and every single one of them was more than happy to help me! Being that I am a residential customer (homeowner), I half expected to be treated like a non-contractor customer (aka - a nuisance), but this was not at all the case with Ferguson! They even shipped out the part that same Friday, and I received it at my door step via UPS 5 days later! Very happy with my experience, and will definitely consider Ferguson again in the future!
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January 2021 by Craig Pearson
Fantastic customer service and great prices. Did a curbside pick up and when I got home realized that I had ordered the wrong size check valve for my sump pump returned the next day and they did a curbside return and brought out the correct size. Great job keeping your customers safe and going the extra mile. They are on my speed dial for all my plumbing needs
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February 2020 by Nick Ciantro
Great experience. I saved a good deal of money compared to quotes received from two other local suppliers and they were able to get my items to me in half the time. We are in the process of updating all our bathrooms and I have to admit that I am clueless when it comes to construction in general let alone plumbing. Ryan not only spent over an hour helping me with my order but he was also very patient and answered all of my questions. I had a LOT of questions :-)
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December 2019 by David M
Great knowledgeable staff. Knew the part I needed immediately and saved me some money. Ordered it had it within a day and ordered extra to keep in stock incase I needed more. Ryan went above and beyond. I Definitely recommend them! Especially over the traditional big box improvement stores.
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December 2019 by Ron Powerski
Have had excellent service with Ferguson. They are extremely helpful to bring in hard to find items ,We do Commercial and Residential work and with the help of Ryan Gray branch manager at Shelby Township branch and the rest of his staff we continue to purchase materials from them on a daily base.Thank you.Ron
