{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“Did a couple loops of confusion in the lighting department but was relieved when Georgette saved the day and helped me with exactly what I needed! Reccomended another great attachment, too!! Her kindness made the trip worth it and then some. ??”
“This store stocks almost everything and less expensive too, I needed a can of compressed air for my disgusting computer. There back in 15 minutes. $2 cheaper than elsewhere. Thanks, guys!”
“I had a great experience at Home Depot today! While I was looking at fertilizer, I wasn’t entirely sure which one to get. That’s when Karen stepped in and asked if I needed any help. She took the time to explain everything in detail, breaking down the differences between the options and making sure I understood what would work best for my needs. She was incredibly kind and patient, which made the whole experience even better. It’s not every day you come across such helpful and compassionate customer service. This store is amazing, and I’ll definitely be coming back!”
“Mio was a pleasure to work with!! I appreciate the assistance with our Online Order, Mio went above and beyond and I greatly appreciate their patience and assistance.”
“A customer helped me find what I was looking for. Its not always easy to find staff in the aisles but did find a handyman who helped me. Even offered to help with my project.”
“I purchased a thermo-true door @ Dillman upton. Branden my sales rep was fantastic! Explained everything in detail. Returned ALL my calls promptly (which is rare!). The door came in earlier than I thought. He set up a installer date. Installers were fantastic! They were very detailed, neat, on time, and installed perfectly! This is the place to buy your doors and windows. See Brandon and you won't have any problems. FIVE STARS. I'm very happy I chose them.”
“Lowe’s at 15 & Gratiot – My Trusted Outpost for Domestic Glory
There exists, tucked between the hum of suburban streets and the echoes of weekend ambition, a place where dreams are forged in steel, mulch, and drywall anchors. That place… is Lowe’s at 15 and Gratiot.
It is not just a store—it is my headquarters for every project, inside or out. Whether I’m building, fixing, trimming, or tinkering, this Lowe’s has become my most trusted companion. The aisles, stocked with potential. The air, humming with possibilities. The smell of lumber, my cologne of productivity.
And then there’s the staff. The unsung heroes in red vests.
They don’t just point. They guide. They nod in knowing approval when you reach for the right miter saw. They steer you gently away from the caulk aisle when you look dangerously unsure. They are sages in a world of socket wrenches and seasonal décor.
When I’m seeking my next power tool—my Excalibur for whatever battle lies ahead—I know someone there will help me choose wisely.
Projects begin with inspiration. But they succeed with the right place, the right people, and a strong cordless drill.
Lowe’s at 15 and Gratiot, you are my fortress of function, my cathedral of craftsmanship.
Bravo. I’ll be back. Probably later today.”
“EDIT: I've read that the CEO said that "if conservatives don't like Lowe's "political stance" they can go shop at Home Depot. I'm trying to confirm he made that statement. If he did, I will. I never judged (or cared) about what Lowe's believes, but if he did say that, I will no longer spend ANY $$$ there. RE-EDIT: Reuters Fact Check found no evidence that the CEO said the above. Therefore changing my review back to original status.”
“Jeff the manager was amazing and so helpful and friendly even though the store was closing in a few minutes. The head cashier and gentleman at the customer service counter were also friendly!! Definitely recommend you shopping at this store!!”
“I worked with Lynard in customer service picking up my online order. He went above and beyond helping with all things related to my purchase. I couldn’t thank him enough more for my experience at Lowe’s today. It’s people like him which will continue my loyalty towards your brand.”
“I don't often write reviews, but after my experience with Lynne at customer service I felt compelled to. Lynne saved me a huge headache by sorting out a problem that no one else had been able to help me with. I feel like Lynne went above and beyond in store, saving me from having to go through a long email process online.
Thanks Lynne!”
“I ordered a leaf blower online and received it the same day, unfortunately the battery was missing, I called customer service and they referred me to the store manager and this guy. He was very nice. He asked me to send some pictures and less than an hour later I had a new box delivered to my house and they took the old blower back to the store.
Thank you so much Mike Kerzinski
Assistant Store Manager in Marketing
Rochester Hills Home Depot, HD2727”
“Lowe’s is my go-to store for home improvement needs, and overall, I’ve had great experiences shopping there. They offer a wide selection of tools, appliances, and building materials at competitive prices. Whether you’re a DIYer or a professional, they have everything you need for projects big and small.
One thing I really appreciate is the helpfulness of the staff. On multiple occasions, I’ve had associates go out of their way to help me find what I need or offer advice on a project. The store layout is generally easy to navigate, and their online ordering with in-store pickup is a convenient option when I’m short on time.
That said, there have been times when finding an available associate for assistance took longer than expected, especially during peak hours. Also, while their inventory is usually well-stocked, certain items can occasionally be out of stock or back-ordered.
Overall, Lowe’s provides a great shopping experience with a solid selection, fair prices, and helpful service. If you’re working on a home project, it’s definitely worth checking out.
Rating: ★★★★☆ (4/5)”
“The window screens are not organized by the pricing tag underneath each clump, but rather haphazardly. It took a bit of digging around for my dad and I to find the correct roll for my needs.”
“Outstanding Customer Service from Wanda.
Recently, I ordered a glider from the Home Depot website. Upon pickup at the Rochester Hills, MI store, I noticed the box was torn on one corner, and the unit's leg was slightly scuffed. After unboxing, I discovered the frame was bent, likely due to forklift mishandling.
I returned to the Rochester Hills store, where I was assisted by Wanda, an exemplary customer service representative. After explaining the situation, Wanda showed genuine empathy for the inconvenience I experienced. When I expressed my desire to reorder, she suggested I place the order via my phone while she phoned Home Depot's customer service for website orders to ensure the replacement would be satisfactory.
As Wanda processed my refund for the original unit, she went above and beyond by calling Home Depot's central customer service. She meticulously explained the situation, emphasizing the extra effort required on my part – from pickup to unpacking, repacking, and returning the damaged item. Wanda's primary concern was preventing a similar occurrence and arranging for the new glider to be shipped directly to my home.
Although express shipping wasn't possible, Wanda's persistence resulted in a price adjustment that wouldn't have been offered without her excellent advocacy. Impressively, even while assisting me and navigating on-hold times on the phone, Wanda efficiently multitasked, helping other customers in the store.
Wanda exemplifies the ideal customer service representative. Her dedication, efficiency, and genuine concern for customer satisfaction not only resolved my issue but also reinforced Home Depot's reputation for outstanding service. Employees like Wanda are the driving force behind customer loyalty, making the extra effort to shop at Home Depot worthwhile.
This experience has solidified my trust in Home Depot, and I'm grateful for their commitment to resolving issues and prioritizing customer satisfaction. Wanda's exceptional service has ensured that I'll remain a loyal Home Depot customer for years to come.”
“Matt and Maddie helped me 6-25-25 with my return. I had some trouble finding my receipt and they were able to access my card account and help me get the issue resolved. So happy I don’t have to haul that entry door back and try and dig up the receipt. They went above and beyond what was necessary. I love this location and all it workers. I shop at many locations and I love this one the best!! Thank again for the excellent customer service”
“Emmanuel in appliances was a HUGE help. We had so many problems and he solved every single one of them with patience. He worked with us through multiple days trying to set things right (due to an error). Tried giving him a tip but he politely declined. He deserves a raise for sure :)”
“Evin and lance in the yard/gate set the best customer service standards. They have set our expectations how customer service should be. Top notch, professional, and friendly!”
“Out of all the Home Depot's I've gone too, Associate Bobby is the the best. His knowledge on drywalling and steps made me feel better at DIY project. He's incredible and deserves a great thank you from management.”
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
“Did a couple loops of confusion in the lighting department but was relieved when Georgette saved the day and helped me with exactly what I needed! Reccomended another great attachment, too!! Her kindness made the trip worth it and then some. ??”