-
October 2024 by John Carroll
The place was nice. The pool was not heated. I will probably
not stay there again. I will keep looking for a true heated pool.
-
September 2024 by J Elz
Made a last minute reservation over the phone directly with the hotel. When we arrived they did not have the room we reserved. Cancelled and left
-
September 2024 by Jenna Zimmerman
It was a nice place overall, but little things made it just an okay stay. Beds were awesome. So comfy!
Later checkout than other hotels, and a really decent breakfast. However, that being said, the shower was low pressure, no big, but the lights in the bathroom were motion sensitive, so after being in the shower 15 minutes, it turned itself off.
The shower also whined while running, which again, no big, but when both rooms on either side of us had the same issue at 7 am, it was not a great way to wake up. We were in the second floor and apparently right beneath the water pipes because we could hear every single time someone flushed a toilet, like we were in then basement or something. We were gathering our stuff to checkout and looking under tables/couch for lost toys, and found someone's nicotine vape under the couch. We went to the pool with our kids and it was supposed to be open until 10. At
9:52, without warning, the lights turned off in the room, leaving the pool lights. At 9:56, again without warning, all the lights were turned off and we were left in pitch darkness with 2 other families. Construction was being done in the parking lot and machines were making noises (back up beeping and large machinery moving) around 5 am on a Saturday. Construction equipment being in the parking lot made parking inconvenient. Someone blocked a stairwell door with a luggage cart (in a fire, people would have been trapped) and stairwell doors to the parking lot were propped open.
-
September 2024 by Yuanxin Song
Super clean room and nice service!
-
September 2024 by Nicholas Rawal
Ms. Gina great customer service helped me with check in from my long travels.
-
September 2024 by Ashley Wladischkin
We used to live in the area but came back for the weekend for a family wedding and stayed at the Hyatt in Utica. We were pleasantly surprised by how nice this hotel is! It was clean and the staff was so friendly and welcoming. The room itself was great, we loved the separation of the bedroom and the living room. However, what really set this hotel apart is their integrity and honesty. I negligently left my wedding ring on the nightstand when we left and didn't realize it until hours later. We called the front desk, who worked with housekeeping to retrieve it. We are so appreciative to this amazing staff!
-
August 2024 by Dianne Lunt
Rooms were great! Spacious
Staff was helpful and kind!
-
August 2024 by Natasha Boldt
Had an amazing stay. Room was neat and tidey. Breakfast great and best customer service I've ever had. Thanks to Anas.
Edit*
Year two at this very hotel Al I still had AMAZING customer service from all of the staff but special thanks to Anas. Accomodations are remarkable. Thank you to all of the staff at the Hyatt of Detroit/Utica.
Noteworthy details: Best customer service I've ever had. Anas
-
August 2024 by Christopher Nguyen
Great hotel and location. Service was great receptionist let us check in early. A hotel where I can finally use my phone to unlock the doors.
-
August 2024 by Charissa T.
All hotels should have this setup, especially if they are a stay to play spot for a tourney. Clean, spacious rooms. Good breakfast, but could use more space for seating in a hotel that size. Only reason for 4 stars for room is that the two beds are doubles not queens and that doesn't work well when your family is 6+ feet tall.
-
August 2024 by Zach Williams
Flawless stay thank you
-
July 2024 by Ann Hill
Breakfast was great.
Thank you, Judy and Llmas, for all your hard work.
-
July 2024 by Buck Skinpony
Awesome hotel, spotlessly clean, fantastic well laid out rooms, comfy beds, and the service is top notch. The only place I'll stay when I'm in Detroit.
Rooms: Rooms are freshly remodeled, excellent layout, able to sleep a family of 5 in one room comfortably utilizing the handy sleeper sofa.
Noteworthy details: Exceptional service, they were very courteous and did everything possible to make sure our family had a great stay
-
July 2024 by B K
Pool area is disgusting and should be closed for guests.
Hotel going through renovation. Lots of chemical smell and construction material piled up in the hallways.
Not what you would expect from Hyatt hotel. Very disappointing.
-
July 2024 by T J
Nearby activities: Lots of shopping and restaurants in the area for all ages.
